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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 1020 reviews

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92%
would recommend
to a friend

Customers are saying

Customers find value in the Moto X Pure 4G's camera, price, storage, and unlocked features. They appreciate the phone's expandable storage, super-fast charging, and the absence of bloatware. However, some customers have concerns about the phone's battery life, heating issues, size, weight, and durability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 47 Showing 921-940 of 1,020 reviews
  • Rated 3 out of 5 stars

    Good camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone has good internal space and performance but had to reboot once in a while. I don't know why.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Difficult to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a real problem trying to import contacts from previous phone and setting up voicemail.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It could be a lot better hard to do things with it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It could be better I have trouble with it. If I had to pay for another one I would not do it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Phone not working after 5 months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone not switching on after 5 months, phone is in India and unable to service

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good but problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had problems with it rebooting randomly. Otherwise, I like the phone.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nice midrange cell phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your and android fan, this will give you a nice bang for your buck

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Problems at 4 months of ownership with screen...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Called Motorola today as I have three pink dots on my home screen. They have to see it and I don't have a spare phone. Motorola can't lend spares and I will be without a phone for 5 days. Can't do it sadly cannot get my phone repaired for manufacturer error because I don't have a spare phone. Didn't think I need one after purchasing a higher priced smartphone.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Terrible Customer Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great features. Camera is average and the mic distorts around medium to loud volume. Moto claims they will still honor hardware issues if a phone is rooted, but beware as they claim all coverage is voided when rooted. Would not cover a button, faulty battery or microphone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the phone on November 6 2016 and on December 6 2016 the screen went crazy,took the phone to bestbuy and they told me thay can't fix it because I didn't purchase a warranty to call motorola and hope they can do something about it, motorola has my phone and hope they can fix it ,if not I'll be without phone ☹️

    No, I would not recommend this to a friend
  • Cons mentioned:
    Heating issue

    Rated 1 out of 5 stars

    Junk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They need to recall it....pure junk. I would not recommend anyone buy this phone. I had issues with it starting on day one. In less than a week it had overheated and was too hot to use for less than 5 minutes.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Heating issue

    Rated 1 out of 5 stars

    Hot to touch with minimal use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just at the time of setting up the phone, I see it is very hot. And it is the same even while using it for voice calls, pictures or internet browsing. You can even talk after some time. Waste of money.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality is very good. I liked this product

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Was really nice while working...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone for my dad and it stopped working a month later. Maybe the specific phone we got was defective, but I wouldn't buy it anymore. Best Buy had an awesome job helping me around to return it though!;)

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    No Moto For Me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been Galaxy user since day one. Moto seemed okay with nice ratings and photos, but it was not worth my time and money. I would rather put more money to buy high end phones. I am not even a heavy user.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not think it is worth the money, the customer service at Best buy gave me incorrect information and I was unable to return it in the allotted amount of time because I was out of town

    No, I would not recommend this to a friend
  • Cons mentioned:
    Durability

    Rated 1 out of 5 stars

    Horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone died after 30 days. I'm out 300 dollars. I'll never buy another product from best buy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor battery, does not last long!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I started having problems with charging port from the beginning and they replaced me a new charger. However, after the warranty time was expired, the charging port became loose and the charger does not connect. There were other problems like phone freezing, the quality of pictures was way less than what was described in the specification. I used to Motorola cell phones but I am done with them! No more Moto!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    poor wifi, poor stability, full of fingerprints

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bestbuy shipped this item full of fingerprints when it arrives. This motorola phone is made by lenovo, and for some reason when wifi is connected, it will show "not connected" exclamation icon. Many apps do not work right with this phone that needs internet access. It has very poor stability compare to my previous phone. This phone randomly shuts itself down, and has randomly jumping GPS location that makes driving guidance impossible.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    ok.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone worked well. After 1 year of use, the software was not functional and finally dumped into trash.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    More Incorrect Info

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Who wrote this stuff? So many errors. It is in fact water resistant. Here are the correct specs: Operating System: Android™ 5.1.1, Lollipop System Architecture/Processor: Motorola Mobile Computing System including a 1.8GHz Qualcomm® Snapdragon™ 808 with hexa-core CPU (MSM8992), 600Mhz Adreno 418 GPU, Natural Language Processor, and Contextual Computing Processor Memory (RAM): 3GB LPDDR3 Storage (ROM): 16GB/32GB/64GB Micro SD Card support (up to 128GB)** Dimensions: Height: 153.9 mm Width: 76.2 mm Curve: 6.1 to 11.06 mm Weight: 179g Display: 5.7” IPS TFT LCD 1440p Quad HD (1440x2560) 520 ppi Corning® Gorilla® Glass 3 Battery: All Day Battery§ (3000 mAh) TurboPower for up to 10 hours of use from 15 minutes charging Water Protection* Water repellent nano-coating Networks: LTE cat. 6 capable WCDMA CDMA EV-DO GSM/EDGE Bands: GSM/GPRS/EDGE (850, 900, 1800, 1900 MHz) UMTS/HSPA+ (850, 900, 1700 (AWS),1900, 2100 MHz) CDMA (800, 850, 1900 MHz) 4G LTE† (B1, 2, 3, 4, 5, 7, 8, 12, 13, 17, 25, 26, 38, 41) Rear Camera: 21 MP f/2.0 aperture Phase Detect Auto-Focus (PDAF) Closed loop processing Color Correlated Temperature (CCT) flash with dual LEDs Quick Capture Tap (anywhere) to capture 4X digital zoom Burst mode Night mode Auto HDR Panorama Drag to focus & exposure Video Stabilization 1080p HD video (60 fps) 4K video (30fps) Slow Motion video Video HDR (1080p and 4K) Front Camera: 5 MP f/2.0 aperture Wide-Angle lens 1.4um pixel for better low light Night mode Flash Slow Motion video SIM Card: Nano-SIM Ports: Micro USB, 3.5 mm headset jack Bluetooth® Technology: Bluetooth version 4.1 LE Wi-Fi: 802.11a/g/b/n/ac + MIMO Speaker: Front facing Stereo speakers with Smartboost Video Capture: 1080p (60fps); 4K (30fps) NFC: Yes Location Services: GPS

    I would recommend this to a friend
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