Early Black Friday DealsNew Doorbusters every Friday.Shop now

Main Content

Customer Ratings & Reviews

Your price for this item is $399.99

Customer reviews

Rating 4 out of 5 stars with 131 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers love the Motorola One for its long battery life, affordable price, and dual SIM capabilities. They appreciate its user-friendly interface and stylish design. However, some users have expressed concerns about the camera quality, overall performance, and processor speed.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 131 reviews
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Affordable and good for mobile gaming. It has all the features you'll need for the next 4-5 years

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Solid phone - reasonable price

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice size for the display. good battery life. memory space reasonable if you have iCloud attached. picture quality ok.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 4 out of 5 stars

    Great phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice picture quality. Easy to use. My phone signal is not as good as my old phone and it was cheaper. Still a great phone.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 4 out of 5 stars

    Good

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very nice and good service. Easy to use no complain. It’s really good product.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Thumbs up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what it's supposed to do - nothing fancy about it - but good unlocked phone for the $$

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, love it, easy to use. Good quality phone.

    I would recommend this to a friend
  • Cons mentioned:
    Camera

    Rated 4 out of 5 stars

    Not so Bad

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased it as a back up phone it's not so bad but Camara is not that great.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Not bad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a mid to lower priced phone it has performed great..no issues or complaints.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone for price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Build of phone is good. Does have plastic around the sides, but has a glass front and back. Comes with a clear rubber humber. Would recommend getting another case if you drop your phone a lot. Cameras are good. Screen isn't that bad, could've gone with a higher resolution. Only thing that sucks is the speaker, but if you always Bluetooth or use earbuds then you're fine.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A big upgrade from my old phone

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of memory, good speaker and right size for shirt’s packet

    I would recommend this to a friend
  • Cons mentioned:
    Reception

    Rated 4 out of 5 stars

    Good for traveling to countries that you can buy a

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good. Reception occasionally not very clear.

    I would recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    Performance

    Rated 2 out of 5 stars

    Wasn’t for me

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this phone because of the great price, after using it for about a week I realized it wasn’t for me...,phone was a bit sluggish but it might be a great phone for someone else!

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Tony,

      We appreciate your feedback and we do apologize for all the troubles you have gone through. We hope that you can give us another chance in the future.
      In case you need further support, please email us at [email protected] to further assist you.

      Regards,
      Frank MotorolaMobility

  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Welcome surprise

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My fiancé in Ecuador loves this phone! She has enjoyed the camera quality and ease of use more than her older Samsung. Because it is dual chip she can utilize two different cell numbers on the same device. Good purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Has great battery life takes good pictures

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I play a lot of games on my phone an has issues in the past from different phones but not this one. I play games watch movies play music all of this an my phone will be on around 30% at the end of the day.

    I would recommend this to a friend
  • Pros mentioned:
    Dual sim

    Rated 5 out of 5 stars

    Very nice touch screen

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great phone and really worth of money. Dual Sim 4GLTE on both Sim - Boy you made my life so easy. Nice display and resolution and very smooth actions, no lagging. No unnecessary reboot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone!

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, this phone truly exceeded my expectations for the price. I got this phone for less than $200.00 during a sale and an open box item. I definitely got my bang for my buck, at the time I purchased the phone, the only thing this phone really lagged behind the flagship galaxy phones was the OLED and some camera features. Gestures 1. Access flash or camera with wrist/hand motion. 2. Switch between front and back camera with wrist motion. Motorola Features: 1. Auto enabling/disabling certain features based on location.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Good phone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected. Easy to use and it looks nice. Bought open box, and it was in excellent condition no scratches or dents and all original parts were included.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not Great

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not an easy phone to use for elderly. I thought it would be great and bought as a present but my friend don't seem to like it at all. Acting up, giving problems less than a year.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Hope, Sorry to hear you're having problems with this phone. As we stand by our phones, we'd like to know more about your concern. Write us an email at [email protected]. -Jess MotorolaMobility

  • Rated 4 out of 5 stars

    Like the phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best part of buying this phone was the help I received from the staff. The only thing that is not working for me is the Fingerprint possibility no matter how many times I re-do it it works once or twice than stops.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Motorola One is an excellent phone

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this phone for almost 2 years now. I've had no issues with it and I still get a full day's use out of a single charge.

    I would recommend this to a friend
Sponsored