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Customer Ratings & Reviews

Your price for this item is $299.99

Customer reviews

Rating 3.9 out of 5 stars with 90 reviews

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Rating by feature

  • Battery Life

    Rating 3.4 out of 5 stars

Pros mentioned filter

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80%would recommend to a friend

Customers are saying

Customers express satisfaction with the keyboard, camera quality, screen size, and ease of use of the product. Many appreciate the keyboard's feel and functionality, while the camera's picture quality receives significant praise. The screen size is also considered a positive attribute by many users. However, some users express concerns regarding the battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 90 reviews
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    i like it i love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Works fast i don't like the music player but that's the least of it. Love that i have the option f a memory card and hdmi. I haven't had it freeze on me and that as one of the problems i was worried about since i couldn't take the Battery of it but it has been just great

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    Good phone, loud camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this is a great phone. I love the fact that it has a physical keyboard and a large screen. I HATE that the camera shutter sound cannot be silenced at all, not when headphones are being used, not when the phone is in silent mode. You have to add an app from the play store in order to silence the camera. I still haven't found one to my liking.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard

    Rated 4 out of 5 stars

    i feel this is a great device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i feel that this device is top notch i picked this phone over a i phone 6 that sprint want 2 front me i hate apple phones and am a android user all the way great phone especially werty keyboard...keep it up with a new version of slider qwerty phones please motorola!!!

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard

    Rated 4 out of 5 stars

    Great qwerty phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this phone for my wife to replace her EVO Shift 4G. This Motorola Photon Q is a nice smart phone if you like having a slider. It is a little bulkier than a non-slider phone, but the keyboard allows for much faster text and email. Overall this is a great phone.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard

    Rated 4 out of 5 stars

    Great smartphone with a QWERTY keyboard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Photon is the best phone I've ever owned. I love & need QWERTY keyboards and the slide out one on this is responsive and sized perfectly. The camera resolution is great and the screen has nice, vibrant colors and a high image quality. I had a minor issue when connecting it to my laptop for file management, but it was resolved fairly easily. Overall, I'd give it a 9/10; best QWERTY phone on the market.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Good phone if you want a physical keyboard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing really stands out about this phone, but I wanted a physical keyboard, and this one had good ratings online. Most of my issues with the phone have been due to poor cell service from Sprint, not with the phone itself. Works well, integrates well with my other Android devices, takes decent pictures.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard

    Rated 5 out of 5 stars

    Excellent Phone with a keyboard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I choose this phone due to the fact that I not a fan of on screen keyboards. My previous phone was the samsung moment which was also a phone with a keyboard. With that being said the phone competes well with all the big name phones such as GS3, and iphone 5 as it's specs are right on par with those phones. I have not experienced any problems with this phone and I hope to keep this phone a long time. I would recommend to anyone who wants a smartphone with high-end specs but prefers to have a physical keyboard as well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice upgrade from Samsung Replenish

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently upgraded my phone from the Samsung Replenish and though I liked the Replenish it was quite lacking in the memory department. I chose the Replenish because it is a touchscreen smartphone with a hard keyboard. The Photon Q has the same features along with a large storage capacity. I do also like it's "smart app" features which allow you to fine tune the phone's background data usage, battery life, and who calls and when. The download speeds are better as well which makes me really look forward to when Sprint brings 4G to this area. All-in-all I'm glad I changed to the Photon Q.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Great functions, Love the Slider

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first phone that wasn't a clamshell so I didn't want a phone with everything exposed, I love the slider feature on this phone, the camera can be used on the front or back, sleek design, easy to use.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    nice features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice phone but battery life is poor. went to holiday world with a full charge battery went dead in about 5 hrs. i'm glad i didn't have a emergency phone call

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Keyboard

    Rated 3 out of 5 stars

    Easy to use,good for texting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value, easy to use. Like the keyboard, picture quality good.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Just what she was looking for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was purchased as a Christmas gift for my daughter. I own the Photon also but we upgraded her to the Photon Q. Love the Photons! The hardest part of getting her this phone was trying to figure out her screens because they changed the screens from the basic photon to the photon Q. My daughter has figured it all out (11 years old). She uses it ALL THE TIME. I believe the battery would last longer if she didn't stay on it the whole day.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard

    Rated 5 out of 5 stars

    Really love this phone!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just think this is a great phone and I don't care that all the iPhone snobs laugh because of the slide out keyboard and it's bigger. it always works and has great android apps plus it always loads multiple pages quickly.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Pretty good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted the keyboard and the 4G LTE capability. So far, it's been a great phone with no real issues. The battery life could be better, but I expected that to be a slight issue.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Keyboard

    Rated 5 out of 5 stars

    easily accessible icons, cool unlock feature

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great phone, has a keyboard that is easy to use, cool face recognition unlock feature option. Camera easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard

    Rated 4 out of 5 stars

    Pretty decent phone considering it was free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good phone is you are on a budget. The slide out keyboard is great if you're not use to using the screen.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard

    Rated 4 out of 5 stars

    Great phone for my fiancée

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this phone for my fiancée and she likes it alot she likes the keyboard it makes it easy for texting .

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    excellent love all the apps

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone love it keeps me organized and up to date with my local settings . The sound quality is awesome and great for videos and the MP3.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Keyboard

    Rated 5 out of 5 stars

    Very easy to use and navigate for my daughter.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use and navigate. My daughter loves the slide out key board. Durable for her daily needs.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good phone if you like a keyboard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is pretty "glitchy" I have had to bring it back to Best Buy twice to have them reset things. If I am on a phone call & get a text, if I answer the text while still on my call the phone tries to merge my current call with the person I am texting. When I am sent a text that is long, I never get the whole thing. My fiance sent me a very long text today & asked why I never responded. I told him I never got a text, he showed me that he had sent it & then sent it again while at home & I never received it. The reason I got this phone was because I wanted the slide out keyboard, wish I would have just got a touch screen instead.

    No, I would not recommend this to a friend
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