Customer Ratings & Reviews
- Model:
- PB250006US
- SKU:
- 6584250
Rating by feature
- Display Quality
Rating 4.6 out of 5 stars
- Camera
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the razr 2024's camera quality, battery life, and compact size. Many appreciate its ease of use and sleek design, finding the foldable feature particularly convenient. However, some users have expressed concerns about screen fragility and the pre-installed screen protector.
This summary was generated by AI based on customer reviews.
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the phone once I first got it a short while later the screen messed up with colors had to send it to be repaired. Now the middle of the screen looks weird and the phone does not go well with some of the apps. I will go to another phone brand.
No, I would not recommend this to a friendSlim! Attractive! Subcompact size when folded!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The deal was awesome for the given features. Thanks to Best Buy.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you so much for your kind feedback, AlaS. We're thrilled to hear that you're enjoying the slim design, compact size, and the value you received with your purchase. It's great to know that the features are meeting your expectations! If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch
Best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best phone I've had in a real long time. Very reliable.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi DalessioD, We're so glad to hear that your phone has been the best one you've had in a long time and that it's been reliable. We’re committed to providing great quality and performance, and it’s wonderful to know that it's meeting your expectations. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch
Not user friendly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not user friendly was difficult to open phone when getting a call. Could not navigate the apps as to how to use the phone.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Danny, We’re sorry to hear that your experience with the phone has been frustrating. It sounds like the design and interface made answering calls and navigating apps challenging. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos
Razr 24 phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far we are loving our Razr phones. Folds down to easily fit in pockets while we work outside easily.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi BryanK, We're thrilled that you’re enjoying your Razr phones and finding them convenient for your work. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch
Buying online and picking up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pickup is delayed but not long everything went well
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for your feedback, MamathaK. We're glad to hear everything went well with your order and pickup. We apologize for the slight delay but appreciate your patience. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch
Customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Scream very sensitive it only last 4 months with scream protector .
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We're sorry to hear that your screen became damaged after just four months, even with a screen protector in place. We understand how disappointing that can be. As we stand behind our products, we would like the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Great Phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift and she can't put it down love it.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi OttoB, Thank you for sharing your feedback! We’re so happy to hear that the phone was such a hit as a gift and that she loves it. It’s always great to know our devices bring joy to our customers. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch
razr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The customer service was attentative and friendly.
I would recommend this to a friendRazor 2024 flip phone
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was super excited to get this phone although everyone said the screen would mess up. I didn't believe them but sure enough not even a week the screen showed showed 2 black dots and by the. End of the day 1/2 of the screen was black. Ishould have listened to my friends. That is why I am making sure that I write a review if you do purchase it please think about getting the membership it is well worth it!
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Caligrl92, We're sorry to hear that you’ve encountered a concern with your phone’s screen so soon after purchase. We understand how disappointing this must be, especially after being excited about your new phone. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at supportforums@motorola.com. We'll be happy to help. -Mitch
George Isley
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still get used to it we'll see how it goes it's not bad
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your thoughts, Geoisley. We understand it can take a little time to get used to a new device. We’re confident you’ll start enjoying it even more as you explore its features. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch
It's alright I guess
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung fold at home edition. It gets the job done but lacks adequate durability.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for sharing your feedback, Roderick. We appreciate you taking the time to let us know about your experience. Your comments about durability are noted, and we’re always working to improve our products to meet the needs of our customers better. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-50-motorola-razr-2024/bd-p/razr_50_razr_2024_en. -Mitch
Poor Durability & Expensive Repairs – Not Worth It
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this phone during a Thanksgiving deal, and within 3 months, the screen broke. The build quality is disappointing, especially around the speaker area, which has cheap plastic. For the price, I expected better durability. I sent the phone to Motorola’s repair center, and they quoted $300 to fix it—way too much for a phone that didn’t last long. I’ve used Motorola phones before, but this flip model is a letdown in terms of quality and durability. Definitely not worth the money. Would not recommend if you’re looking for a long-lasting phone! go for Samsung or Apple,
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We’re sorry to hear about your experience with the durability and repair costs of your phone. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Beware: BestBuy charge $45 return fee on this item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had been interested in a flip phone for awhile so when this went on sale Black Friday, I jumped on it. However it was cumbersome to try and open--almost impossible one-handed in fact. Also the vegan leather started scratching just from riding in my pocket within just a week. So I decided to return it. Come to find out, Best Buy classifies this item as an "activated device" meaning they charge a $45 return fee! Sneaky and deceitful since they were advertising returns accepted thru January 15th during the holiday sales. I would have bought it from Amazon had I known this in advance bc they have free returns. It was the same price on both sites.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi WalterG, Thank you for sharing your feedback and we're sorry to hear about your experience with the phone and the unexpected return fee. We recommend reaching out directly to Best Buy’s customer service team for clarification regarding their return fees and policies. They will be in the best position to assist you with resolving the situation, as they manage the terms of your purchase. -Mitch
Only buy if you don't use Bluetooth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the phone until I tried using Bluetooth. It can take minutes to connect my ear buds. Doesn't auto connect to my cars Bluetooth like every other phone I had does. Don't know if I got a defective phone but will need to see if I can exchange or replace it. Also the transitioning from YouTube or Spotify on the main screen to the cover screen causes odd app interactions
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi JavierN, I’m sorry to hear you’re experiencing these Bluetooth and app problem with your phone. That’s definitely not the experience we want for you. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos
Okay phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen sucks wouldn't recommend the phone. I'm going to return it and get a better phone.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .We’re sorry to hear that the screen didn’t meet your expectations, and we understand your decision to return the device. That’s definitely not the experience we aim to deliver, and we appreciate you giving our product a try. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it got it for my partner he is very happy with it
I would recommend this to a friendGood phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Liked the phone but the speaker was a bit muffled.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi TaraB, We're glad to hear you liked the phone overall. We're sorry to hear that the speaker wasn’t up to your expectations. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Razr 2024
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the greatest phone. Lags bad, super slow, just ordinary features, scrolling is not smooth at all, maybe if it was back in 2000 I would rate this phone 3 or 4 stars.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Ashley, We're sorry to hear that your experience hasn't been what you expected. Performance problems like lag and slow scrolling aren’t what we want for our users. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
Worst store ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend anyone to buy a phone from this store It took me two days in a corporate phone store to straighten out what the did.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi MarkC, We’re sorry to hear about your experience at the store. For concerns related to purchase or in-store service, we recommend contacting Best Buy so they can review and assist with your situation. -Mitch