Customer Ratings & Reviews

External screen failed after 45 days. Looks like Best Buy won't let me exchange it at this point, and Motorola is making me ship it back.

Waited a long time to purchase this, after 1 month my screen went bad, totally blank. Replaced it with a Google Pixel

received scam best buy refund email with phone number that wanted my credit card number and for a product i didn't buy a $499 soft ware program you have a security problem

Junk. The screen started peeling away before it was 4 months old.

I purchased the 2024 Razr+ and it'great. My Razr+ comes with the standard 6.9" main screen and the 4" exterior screen, 12 GB of memory and 256 GB of storage. I chose the cool Peach Fuzz for color, but maybe should have chosen the even cooler Erotic Pink. Oops, that's wrong, it is called Hot Pink. First of all, no phone is perfect. I traded in a wonderful phone, the Samsung S24 Ultra, a truly excellent phone. But like choosing a wife, being beautiful just isn't enough, you want a phone (or wife) that you can love and has character. After several versions of the Galaxy S Ultras, I decided on a divorce and wanted more than excellent features, I wanted something different, a way out of boredom, a charming and fun way of life, the Razr Life. At 74, I'm not a tween, a teen or a gen whatever, but my life does revolve around my phone for so many things. Going from the Samsung way to the Motorola way takes adjusting, for me, it's a fun trip. As a tinkerer, the Settings are an interesting exploration. But not to worry, the Razr+ is great to use as shipped. if you're reading this review, the allure of the flip phone is obvious, but the ability to make the exterior screen your own is a real kick. Offering multiple panels or pages makes so much sense, even giving you the ability to run most of your apps on the 4" screen. I don't live on the the external screen unlike many other reviewers seem to do. I find the main screen is still the place I go to most of time, but I do use the external screen frequently and is great for checking emails, messages, the weather, viewing photos, and reading (handheld, or in the tent or desktop view). Motorola also provides a set of entertaining games designed for this screen also. So what about the important stuff? Here goes: Photos - can't beat the Samsung Ultra. But do most people really take advantage of all it offers? I doubt it. The Motorola Razr+ 2024 takes very good pictures. It offers unique ways of taking pics and selfies, even taking selfies with the with 50 megapixel main camera from the folded desktop view. Yes, it does not match the high end phone cameras. No, I don't care. Excellent pictures with great color make me happy. Speed - comes with high end Snapdragon chips. Not the highest of the high end, but I don't notice the need for more speed. Serious gamers might, don't know. Body and Soul (that would be the hinge) - Great looks, rounded corners, body edge color matches the color you chose for the back. The slightly narrower body makes it more comfortable in my hand. When folded and using the external screen it feels perfect. The hinge seems well constructed. I read that it has been tested for 200,000 folds. That's over over 5½ years with a 100 folds a day. Screens - both are bright and beautiful. Lots of control of brightness and colors. Various themes and the usual options. AI will even create a custom background from your request. The Fold - not an issue for me. Visible when not in use. Rarely visible when in use. You will feel a slight detent when moving your finger across the fold but it is not disruptive in any way. Reliability - I have owned the 2024 Razr+ for almost 3 months. So I have no personal data on reliability issues. Lots of reviews indicate problems. My opinion is that the ones with problems are the ones that feel compelled to write most of the reviews. Satisfied customers mostly just enjoy the product. Notes - Price - With Motorola frequently offering deals up to $200 off, wait for a deal. Buy a warranty - Razrs come with a standard 1 year warranty. Moto Care offers add-on Accident/Drop warranties that also extend and enhance the original warranty at very reasonable prices and are sometimes discounted. Amazon also seems have a very good plan if you purchase there. Accident Protection - Buy a case and screen cover for the external display. I found a good clear folding case for less than $10. Not happy with the screen protectors I have found. I wanted a glass H9 protector but they don't review well. Settled for one of the soft plastic ones. They protect well but I never get all of the bubbles out, though they are invisible during use. DO NOT use a screen protector on the main screen. There is a built in screen protector and the use of an add-on protector will void the warranty. Customer Service - Prior to purchase, I needed clarification on some pricing and Moto Care issues so I have experienced customer support with both phone support and with chat. Customer Service work is difficult because we expect them to know everything. Well, the employees I dealt with did not know everything, but they were polite and tried to find my answers. They resolved everything even to the point of making a change to their website to resolve conflicting information. They resolved my issues in a timely fashion but and feel comfortable they will provide help when needed. Final Thoughts I kept my Samsung S24 Ultra until the last moment before I had to send it in for trade. That gave me time to break my Samsung connection of four years. It was a tough decision to move to Motorola. But the Razr+ called out to me and I finalized the divorce and couldn't be happier. Favorite Features Folded size 2 great screens Photo features Great feel in hand Tinkerer's delight with new UI and new features Excellent phone volume Keeps app active when going from one screen to other (user settable) UPDATE - still love the 2024 Razr +, but I do miss the bigger telephoto of my Samsung S24 Ultra. Not a deal breaker for a casual photographer, but I hope Motorola increases the telephoto range on next year's version.

A few years ago l told Motorola not to give up on this. Good progress but we need to fix the 2nd camera. Either go to a high quality ultra wide or a strong telephoto with at least 5x optical zoom. Who on earth wants a 2x zoom. You can zoom in on regular camera that much. Also keep slightly increasing the battery.

Love my new Motorola razr. Very easy to use and I like the small compact feeling of it

The phone is awesome overall cant deny that but after 6 months of good usage im having a blank screen when I open my phone up all the way. When I open it half way it displays at times if I get it just right..... For me it's becoming a problem. I have to see if my insurance that I purchased will cover a replacement. Hopefully the techs will be able to fix this problem

LOOOOOVE this phone. Much better than the Z Flip 6.

^^^^^PIECE OF PRICEY JUNK^^^^^^^ CRAPTASTIC TERD!! SCREEN ON THE PLUS LASTED ONLY 2 MONTHS, JUST LIKE THE PREVIOUS RAZR THAT ONLY LASTED 2 MONTHS!!