Customer Ratings & Reviews
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would recommend to a friend
- Rated 2 out of 5 stars
A "C+" Phone
RJ24 Posted
Fingerprint sensor rarely works. Doesn't matter how clean the side button or my finger is, it simply does not acknowledge anything touching it. Phone will get hot during use causing performance throttling mainly due it's thin design. There are simply better options out there.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted
Hi RJ24, We’re sorry to hear about the trouble you’ve experienced with the fingerprint sensor and device performance. For the sensor, try removing and re-adding your fingerprints in a clean environment, and make sure your finger and the sensor are dry. Regarding heating, it can occur with intensive use, and keeping your apps updated and limiting background processes may help reduce it. We appreciate your feedback about design and performance and will relay your comments to our team for consideration in future products. If you continue to experience problems, please email us at supportforums@motorola.com for further assistance. -Mitch
- Rated 3 out of 5 stars
Razr 2025
CarolC Posted
Service is bad unless connected to wifi. Lags. Photos and videos won't send unless connected to wifi
No, I would not recommend this to a friendThis review is from Motorola - razr 2025 256GB (Unlocked) - PANTONE Parfait Pink
Brand response from Motorola Customer Care
Posted
Hi CarolC, We’re sorry for the inconvenience you’re experiencing. We’d like to better understand the situation and help improve your experience. Please reach out to us at supportforums@motorola.com with any details about your device and service so we can assist you further. -Mitch
- Rated 5 out of 5 stars
Great buy!
WarblingIsland Posted
This phone is really great. Was hesitant at first because I've heard of issues with the hinge but have had no issues and don't even notice the crease when using. Love the little display on the outside.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted
Thank you for sharing your experience, WarblingIsland. We’re so glad to hear you took a chance and are loving your phone, especially the external display and smooth performance. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-motorola-razr-2025/bd-p/motorola_razr_60_razr_2025_en. -Mitch
- Rated 5 out of 5 stars
Great phone
AlexC Posted
Great phone i got it as a Christmas gift for my mom and she loves it!
I would recommend this to a friendThis review is from Motorola - razr 2025 256GB (Unlocked) - PANTONE Spring Bud
Brand response from Motorola Customer Care
Posted
Hi AlexC! We truly appreciate you sharing your amazing experience with us. We would love to invite you to become a part of our official community page, where you can connect with other Motorola users who have the same device model as you at https://forums.lenovo.com/t5/motorola-razr-60-motorola-razr-2025/bd-p/motorola_razr_60_razr_2025_en. -Nate
- Rated 5 out of 5 stars
Great phone
LuisG Posted
Highly recommend this phone, like how it flips closer and the outside screen allows to use apps
I would recommend this to a friendBrand response from Motorola Customer Care
Posted
Hi LuisG! We truly appreciate you sharing your positive experience with your new Motorola device. If you ever require any technical support, please know that we are always here to assist you. We invite you to follow us on our official community page at https://forums.lenovo.com/t5/motorola-razr-60-motorola-razr-2025/bd-p/motorola_razr_60_razr_2025_en. -Ythan
- Rated 3 out of 5 stars
Camara quality could be improved
SharathchandraM Posted
Great product for the price. But not a great camara.
I would recommend this to a friendThis review is from Motorola - razr 2025 256GB (Unlocked) - PANTONE Spring Bud
Brand response from Motorola Customer Care
Posted
Hi SharathchandraM, Thank you for sharing your feedback. We’re sorry to hear that the camera quality did not meet your expectations. We appreciate your input, as it helps us improve future devices. For further assistance or suggestions on optimizing your camera settings, please send us an email at supportforums@motorola.com. Our team will be happy to guide you on ways to enhance your camera experience. -Mitch
- Rated 1 out of 5 stars
boooo
DanaB Posted
Ddedfinetaly nothing to brag about, mine kasted 3 months IF that. Screen just became a big ink blob, speakers were awful, camera wasnt even close to other cell phones. Although the flip was cool and ability to use from the outter screen. It was was extremely slippery for a such a fragile phone.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted
Hi DanaB, Thank you for sharing your experience, and we’re sorry to hear about the problems you encountered with your device. We understand how frustrating it can be when a phone doesn’t perform as expected. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
- Rated 4 out of 5 stars
love so far
StevengG Posted
Great phone. First flip phone, hopefully it will last along time.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted
Hi StevengG, We're so glad to hear you're loving your first flip phone, welcome to the world of foldable. We hope it continues to impress you and serves you well for a long time. If you're interested, you may want to check our official Motorola community page for Moto owners here: https://forums.lenovo.com/t5/motorola-razr-60-motorola-razr-2025/bd-p/motorola_razr_60_razr_2025_en. -Mitch
- Rated 1 out of 5 stars
More trouble than it’s worth.
PaulT Posted
Great concept, but it’s still not ready yet. The software was confusing, set-up a pain. The external display was VERY difficult to customize I found that the truth is, I was having to open it all the way to do may tasks.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted
Hi PaulT, Thank you for your honest feedback. We understand that the software setup and customizing the external display can be challenging, especially with new technology like foldable devices. Your experience with needing to open the phone fully for many tasks is important for us to know. We're continuously working to improve software usability and user experience through updates. You can join our official community page if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-60-motorola-razr-2025/bd-p/motorola_razr_60_razr_2025_en -Carlos
- Rated 3 out of 5 stars
Poor quality
OrlandoM Posted
It reboots like twice a day and the camera is very poor quality.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted
Hi OrlandoM, We’re sorry to hear about the problems you’re experiencing with your phone. We’d like the opportunity to better understand your concerns and help. Please share more details with us by emailing supportforums@motorola.com so we can assist you further. -Mitch
- Rated 1 out of 5 stars
Broke in (8) weeks
LindaV Posted
Bought phone Sept 6, 2025. Black screen Nov 4, 2025. Eight (8) weeks later....Phone worked great Nov 4, 2025 in the morning and line going through the middle of screen where it bends one hour later. I'm out $636.00 in (8) weeks. I have no idea why this would happen?
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted
Hi LindaV, We’re sorry to hear about the problem with your screen. That’s certainly not the experience we want for our customers. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at supportforums@motorola.com. We'll be there to help. -Mitch
- Rated 1 out of 5 stars
Mine phone is missing
FabreonaG Posted
Last month it's not in the disappear never coming back than outdisappear never coming back than out there.
I would recommend this to a friendThis review is from Motorola - razr 2025 256GB (Unlocked) - PANTONE Parfait Pink
Brand response from Motorola Customer Care
Posted
Hi FabreonaG, We’re sorry to hear about the trouble you’re experiencing with your phone. Allow us to help. Could you please clarify a bit more about what you mean by “missing” or “disappear”? Are you referring to the phone itself, certain apps, or content on the phone? Please write us an email at supportforums@motorola.com. We'll help you from there. -Mitch
- Rated 1 out of 5 stars
Not worth it
BSV1967 Posted
One drop and screen went blank. Not worth the price paid and Geek Squad plan wasn’t helpful.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted
Hi BSV1967, We’re sorry to hear about the black screen on your device. We’d like to have this checked for you. Please reach out to us via email at supportforums@motorola.com, and we will assist you with the next steps. -Mitch
- Rated 1 out of 5 stars
The phone is okay but the quality that's made not
MichelleJ Posted
I purchased the phone and it broke Within 5 days of purchasing it quality not so good
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted
Hi MichelleJ, Thank you for sharing your experience, and we’re sorry to hear that the phone broke so shortly after purchase. We understand how disappointing that can be, especially with a new device. We'd like to know more details about what happened and get this sorted out. Write us an email at supportforums@motorola.com. We'll be happy to help. -Mitch
- Rated 5 out of 5 stars
Great phone for the price !
ElijahF Posted
5 stars is alot , and this is coming from someone who was using the s25 ultra. The phone isn't perfect. But I'll explain why it gets 5 stars. And that's because of the price. The flaws I see with this phone are the initial days of use there will be the typical lag and processing which takes 2 days. you'll feel like it's an old android while the phone is learning to adapt to your usage. So if you feel like it's sluggish give it a few days, restart the phone and you'll see a difference another negative is there's not great audio and they don't have great accessories right away. Now the positives. It does everything well, strangely the display looks better than my s25 ultra in certain scenarios. . Gaming works well and texting/ calling is obviously great in any modern phone. I don't know who this phone is really for and I didn't think I would like it much but the folding factor is game changing because I can wear anything and this phone feels like paper. Another BIGGG FLAW. Is the camera I don't want to ignore that. It doesn't look horrible but it can look horrible. I've gotten Great pics still, but it's only in perfect conditions. Remember for the price you pay, you get a great phone in every other category. If you really want Great photo and videos, with the extra cash you save go get a real camera . The secret tho, is this phone let's u use their main camera for selfies and it looks tremendous. Overall it's 5 stars and I'm not changing it. Flaws are in every product.
I would recommend this to a friendBrand response from Motorola Customer Care
Posted
Thank you for such a detailed and honest review, ElijahF. We appreciate you sharing both the pros and areas where the phone could improve. It’s great to hear you’re enjoying the folding design and overall performance. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-motorola-razr-2025/bd-p/motorola_razr_60_razr_2025_en. -Mitch
- Rated 5 out of 5 stars
Highly recommend!
Gmark Posted
I tried the Z Flip and I didnt like how hard to open the phone. You really need to use your 2 hands to open and close. Returned the device and exchange to thry this one instead. I'm now a proud owner of Motorola Razr 2025 how easy to open and close by flipping with one hand, and the design it's beautiful for a basic model. This add to my mobile phones that I use. iPhone 16, Galaxy Fold 6 & Motorola Razr 2025. I highly recommend this device!
I would recommend this to a friendBrand response from Motorola Customer Care
Posted
Thank you so much for the amazing feedback, Gmark. We're thrilled to hear you're enjoying the ease and design of the Moto Razr 2025. It's awesome that it fits so seamlessly into your lineup of top-tier devices. If you're interested, please follow our official community page: If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-motorola-razr-2025/bd-p/motorola_razr_60_razr_2025_en. -Mitch
- Rated 5 out of 5 stars
Phone
MdnazmulA Posted
Good phone on low price. Can feel the flex for flaxsip phone
I would recommend this to a friendBrand response from Motorola Customer Care
Posted
Thank you for sharing your feedback, MdnazmulA. We’re glad to hear you’re enjoying the value and design of the phone. If you would like to join the official community page, kindly go to this link:https://forums.lenovo.com/t5/motorola-razr-60-motorola-razr-2025/bd-p/motorola_razr_60_razr_2025_en, -Mitch