Customer Ratings & Reviews

Posted 5 days ago

Hi Chrk, We're sorry to hear about your experience and the confusion around network compatibility. FirstNet operates on specific carrier requirements and supported bands, and compatibility can vary depending on the exact device variant and region. We understand how important it is to have this clearly communicated at the point of purchase. We appreciate your feedback regarding the information provided at Best Buy, and we’ll make sure this is shared with the relevant teams for review. -Mitch

Posted 1 year ago

Thank you for the kind words, Sherif. We're so glad to hear you had a great experience and felt welcomed by the team. Your feedback means a lot to us and thanks for being part of the Motorola family. If you would like to join the official community page, kindly go to this link: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en. -Mitch

Posted 2 months ago

Hi Bryan, Thank you for sharing your feedback. We’re sorry to hear the phone didn’t meet your expectations, especially with the design and the transfer process from your iPhone. We understand how important a smooth setup experience is. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos

Posted 8 months ago

Hi Rthenf, Thank you for sharing your feedback! We’re glad to hear you’re enjoying the fun features of your phone. We also understand your concern about the inside screen. The inner display is designed to be sleek and responsive, but it can be more sensitive than a standard screen, so we recommend using a protective case and screen protector for extra peace of mind. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en. -Mitch

Posted 3 weeks ago

Hi Stefany, Thank you for taking the time to share your experience. We're sorry to hear that you've had to replace the device multiple times and that it has not met your expectations for reliability. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos

Posted 9 months ago

Hi AmitB, We’re sorry to hear about your experience with your device. This is not the experience we want for our customers, and we understand how frustrating this must be. If Best Buy is unable to assist, please reach out to us directly by emailing supportforums@motorola.com. Be sure to attach a picture of your phone’s screen so we can better understand the concern and guide you on the next steps to resolve it. Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience. -Mitch

Posted 8 months ago

Hi LisaD, We're truly sorry to hear about the charging issue you experienced just two weeks after purchase — and that it led to such an inconvenience. As we stand behind our products, we would like to investigate your feedback further. Please share your details at supportforums@motorola.com and kindly refer to this link as a reference. We'll be there to assist. -Carlos

Posted 1 year ago

Thank you for your thoughtful feedback! We appreciate your support for Motorola’s commitment to innovation with the Razr Ultra. It’s great to hear you’re enjoying the improvements in this new technology. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en -Carlos

Posted 3 months ago

Hi JaniceK, We’re very sorry to hear about your experience. That is definitely not normal, and safety is our top priority. Returning the device was the right decision. -Carlos