Deals Worth GiftingShop now

Main Content

Customer Ratings & Reviews

Your price for this item is $899.99
The comparable value price is $1,299.99

Customer reviews

Rating 4.5 out of 5 stars with 35 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

91%
would recommend
to a friend

Customers are saying

Customers value the razr ultra 2025 512GB (Unlocked)'s camera quality, portability, and overall performance. Many customers appreciate the fast charging speed and improved battery life compared to previous models. The screen's brightness is also a positive aspect for some users. There were no cons mentioned about this product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 35 reviews
  • Rated 5 out of 5 stars

    First flip phone, loving it!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like my first folding phone. I'm a smartphone nerd, coming from an S24 Ultra. I've used many kinds of smartphones from Samsung, Apple, LG, Motorola, and Google. I bought it early from Best Buy since it came with the free Clicks keyboard which I'm enjoying using. The battery life is great, as good as my S24 Ultra was when I first got it. Same with screens, both bright and vibrant. The crease doesn't bother me which I was worried about, and you don't see it when using the phone. Although, depending on where you swipe when you scroll you'll feel it quite frequently, but again it doesn't bother me. The charging is fast, the green color its a really nice deep, rich shade of green, and the Alcantara back feels nice too. The battery life and the screen are the most important parts of a smartphone for me. I don't really care about cameras, but these take pictures that look as good if not better than my S24 Ultra. The phone is also very smooth, and I haven't had any lag for stutters for the past 1-2 weeks I've had it. Overall I gotta say I'm loving it, especially using the outside screen. I didn't think I'd like scrolling through Instagram or TikTok on the small outer display, but it's big enough that it still looks good. One of the reasons I wanted to try using a flip phone was to use my phone less. I'm not sure if I'm succeeding at that yet, but I'm definitely saving more battery life by using the exterior screen more.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for the detailed and thoughtful review! We're thrilled to hear you're loving your first folding phone, especially coming from such a flagship device like the S24 Ultra. It’s great to know the battery life, vibrant screens, and overall smooth performance are meeting your expectations. The deep green color and Alcantara back sound fantastic too!

      We’re also glad the crease isn’t bothering you and that the outer screen is helping you use your phone more efficiently. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en -Carlos MotorolaMobility

  • Rated 5 out of 5 stars

    Amazing flip phone!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Motorola Razr Ultra 2025 refines the foldable experience across the board flagship level performance, stunning displays, next-gen battery longevity, AI smarts, and a premium, durable design—all wrapped in fine materials and vibrant finishes. It’s arguably the most polished flip phone available in 2025, cleverly blending style, power, and usability. I’ve never ever used the flip phone but, this Motorola Razr Ultra 2025 is one of the best flip phone in 2025. I’m so glad to own one of the amazing flip phone.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's okay

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was excited to try the Moto RAZR Ultra 2025, so much so, I couldn't even wait to trade in my old phone. I went into Best Buy, backed up my content, factory reset and turned over my phone. I went without a phone for 3 days waiting on delivery of the one I wanted. Then the excitement turned to a dark abyss as I was getting a replacement Ultra after a very short period of time with my new phone. A lot of problems I'm not even getting into. But I will say, don't let other people use it without knowing not to close it aggressively. All I'm saying.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi JeremiahD, We’re sorry to hear about your experience and the challenges you’ve faced with your phone. We’d like to have this checked further so we can better understand what’s happening. Could you please share the details of your device and experience with us at [email protected]? Our team will review and follow up with the best guidance. -Mitch MotorolaMobility

  • Best Buy Employee

    Rated 5 out of 5 stars

    Motorola Razr ultra good

    |
    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loveeeee my phone. You can access everything from the front display screen. Much easier to gain access to pictures and flash like through gestures. The size fits perfectly in a small purse. Incredible loading speed. Volume is loader that I've heard on any phone. Camera can be set to always take filtered photos.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We’re thrilled to hear you’re loving your Moto Razr, Aplazas. It’s great that the front display and gesture features are making it easy to access your photos and apps, and that the compact size fits perfectly in your purse. Thank you for sharing your experience, and we’re glad the phone is working so well for you! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Mike, (63 yrs young) Pawleys Island, SC

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truth be told, I have been an iPhone guy for over 20 years. My favorite phone in my life was the original "Motorola Razr" flip. So along with conquering the Android thing, and having a flip Motorola again. " I could not be happier" !!!!!!

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi MikeP, Thank you for sharing your experience. It's great to hear that switching from iPhone to Android has been a positive one—especially with the added nostalgia of having a modern flip-style Motorola Razr again. We're glad it's brought back the feel of a classic favorite while offering the functionality of today's tech. To be up to date with our devices, please follow our official community page:  https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en -Carlos MotorolaMobility

  • Rated 5 out of 5 stars

    Best selfie cam

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone great visual excellent selfie camera

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Flip flip

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im honestly enjoying the phone! I'm coming back to android after a decade of apple and i don't miss it, even though i have other peripherals that made that ecosystem seamless it's been fun. I miss the times when phones were fun, and this brings back that nostalgia while maintaining some of today's premium specs. You dont need the ultra for this phone to be fun, though admittedly having the ultra provides you with the ability to take quality photos and listen to Hi-Res audio as the chipset of qualcom pushes aptx adpative/lossless and LDAC should you have earbuds that support either codec. I'd siggest taking advantage of the aptx codec as it has a higher bandwidth, though having earbuds that support codec are usually at a higher premium and the drivers arent yet matching thr LDAC competition. The system AI is the underwhelming bit, but apparently moto ai is still in it's beta phase and with the use of gemini/copilot it honestly gets forgetten. The ability to use the phone while folded at 90% capacity is outstanding. It could provably be 100% bit i dont give permisions to all apps for the external display. One of the biggest reasons for leaving iPhone was due to the keyboard and system's predictive text not being intuitive, constant mistyping, or simple just wrong. I'm so thankful that this keyboard takes away the frustration of a phone not understanding input. All in all 10/10. Maybe I have a biased viewpoint from being jaded due to my previous phone experinece, but please allow the fact that i have a macbook, ipad, airpods pro 2, and essentially bricked Ultra watch 2 shine some light on how this phone was worth the switch. That said... anyone want an apple watch? lol

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We really appreciate you sharing your experience—and welcome back to Android! It’s fantastic to hear how much you’re enjoying the phone, especially coming from a long time in the Apple ecosystem. We’re glad the phone is delivering that sense of fun and functionality, along with strong audio, camera, and keyboard performance. Your insights into audio codecs and user experience are spot on, and we agree—Moto AI is still growing, but we’re excited about where it’s headed. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en -Carlos MotorolaMobility

  • Rated 3 out of 5 stars

    Fun phone, but build quality issues hold it back.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Moto Razr Ultra is a fine phone. Not amazing, not bad. Just fine. The first unit I bought head a whole bunch of dead pixels near the left side of the hinge, not exactly instilling confidence in the product on the whole. Moto thankfully only lightly skins Android, and we have a mostly stock experience here. The apps leave a little to be desired in some cases. Moto AI is awful right now, a hodge-podge of several different AI platforms that is designed to give you the best of each, but winds up a cluttered mess. You're best to just ignore the (non-remappable) AI button and use a single AI like Gemini. The outside screen is fun, and i like that Moto made some thoughtful additions like the little minigames and the fact that you can basically use any app. Some fun folding/outside screen possibilities that will likely end up going nowhere due to lack of dev support. Unfortunately once the novelty wears off we're left with a phone that for all intents and purposes is just okay. That and the display on the inside, like all other folding displays, is more fragile than thin sugar glass. So you will likely be constantly worried about touching it too much (especially if someone else grabs it, like a friend who wants to play around with it). Avoid this phone at all costs if you have longer fingernails too. You're essentially guaranteed to scratch the [out of the box screen-protected-] display. The positives just manage to outweigh the negatives, and if you're up for living on the bleeding edge then you might enjoy this product. I returned it due to the high price and constant fear that i would scratch or mess up the internal display, and also because the dead pixels on the first unit didnt instill confidence in the overall build quality.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi AnthonyE, Thank you for taking the time to share your detailed experience. We appreciate your honest feedback and we're sorry to hear that the phone did not fully meet your expectations. We understand how concerns about build quality, especially with dead pixels and display fragility impact your confidence in the product. We’re glad to hear you enjoyed some aspects of the phone, such as the clean Android experience, the flexibility of the external display, and the unique form factor. At the same time, we recognize your concerns regarding the durability of the folding screen, Moto AI integration, and overall value. Your feedback is important to us, as it helps guide improvements in both our hardware and software. We're committed to learning from customer experiences like yours to continue refining our products. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en. -Mitch MotorolaMobility

  • Rated 4 out of 5 stars

    Just about perfect

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this phone as a birthday present for myself, and I've been loving it ever since! The battery life is so good for a flip phone that I haven't had to worry about charging it throughout the day, and the external screen makes using the phone a breeze when it's closed. Not to mention the nice, smooth, 165hz displays on both the inside and outside. The camera also takes incredibly good photos for the hardware it's packing, although the processing could use some work. But that's not something I've been worried about since I've started using it. My only complaint with it is the durability concerns, but that's to be expected with any flip or fold style phones. All in all, I highly recommend the Razr Ultra over any currently available flip style phones!

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi YukiF, Thank you for sharing your positive experience with the Razr Ultra. We're glad to hear that the battery life, external screen, and display quality are meeting your expectations. It's great to know you’re satisfied with the camera performance as well. We appreciate your understanding regarding durability concerns, which is an important consideration for foldable devices. Your recommendation means a lot. You can join our official community page if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en -Carlos MotorolaMobility

  • Rated 4 out of 5 stars

    2nd review: strong recommendation

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd review in 2 weeks, since i bought it. I enjoy all features except one (so far i'm still exploring). I like to arrange my screen folders for ease of finding quickly when i open it up. I can't find a way to move the folders. I've read the help instructions but it doesn't work (press the folder and move it). But so far i strongly recommend

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for taking the time to share your feedback and for recommending your phone, RodS. We’re glad to hear you’re enjoying most of the features. Regarding moving folders on your home screen, sometimes it may take a long press on the folder until it “lifts,” then drag it to your preferred location. If this doesn’t work, you can try restarting the phone. If you still need assistance or should there be any further inquiries, please do not hesitate to email us at [email protected]. We'll be happy to assist you. -Mitch MotorolaMobility

  • Rated 4 out of 5 stars

    So far so good

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone itself is cool, seems to have degraded reception sometimes and the screen will very easily mute during calls when you have the phone to your face. Luckily the speaker and Bluetooth settings help when the phone is closed on call. This phone struggles with phone case support. The gimmicky blackberry esque keyboard isn't worth the effort imo but it does have shortcuts to apps which is convenient if you like the larger phone profile. (I didn't)

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Trevor, Thank you for your detailed feedback. We’re sorry to hear about the reception issues and screen muting during calls, and we appreciate you sharing your workarounds using the speaker and Bluetooth options. We understand your concerns about phone case compatibility and the keyboard feature not meeting your expectations. Your input is valuable and will be shared with our product team to help improve future designs. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en -Carlos MotorolaMobility

  • Rated 4 out of 5 stars

    Great solid phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is super solid and feels high quality, just wished the camera spec was much better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the phone

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm coming from the Razr+ 2024 and the new features like faster charging, reverse charging and the increased storage space make this a great upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    bring back flip phones

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone for my husband and he is completely obsessed with it. Ive thought about getting ine for myself. If you miss flip phones but dont want to give up a touch screen, get this phone. The biggest surprise to me is how the crease that forms from the fold is almost invisible.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi LegsLuthor, Thank you for your feedback! We're so glad to hear your husband is enjoying the phone and that you're considering one for yourself. Our foldable design aims to blend the charm of classic flip phones with modern touchscreen functionality, and we're especially pleased that the nearly invisible crease stood out to you. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en -Carlos MotorolaMobility

  • Rated 5 out of 5 stars

    Great phone!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone!! Camera quality is amazing. Moving away from apple was my best choice. There's so much you can do!

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Jhou, We’re so glad you’re loving your new phone and enjoying the camera quality — Motorola’s advanced imaging features really shine when you explore all the modes and settings. It’s great to know the switch from Apple has been a positive one for you! You can join our official community page if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en -Carlos MotorolaMobility

  • Rated 5 out of 5 stars

    Excited on my new Flip phone.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, highly recommended. I’m very very picky, the quality is excellent, ease of use having display on outside that’s as great as it opened up. Outstanding.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi HeavyMetal, Thank you so much for your wonderful feedback! We’re thrilled to hear that our device meets your high standards with excellent quality, ease of use, and the impressive external display. Your recommendation means a lot to us, and we’re delighted the phone is exceeding your expectations. To be up to date with our devices, please follow our official community page:  https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en -Carlos MotorolaMobility

  • Rated 5 out of 5 stars

    Compatible Fast Charger for 2025 Razr Ultra

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from Flip 3. Compatible fast wired charger that BestBuy stocks is the INIU Leopard Charger, Model: A31-P1+C11-P1SKU: 6621270. https://www.bestbuy.com/site/iniu-65w-fast-gan-charger-with-usb-a-c-ports-100w-usb-c-to-c-3-3fast ft-cable-for-laptops-phones-tablets-etc-black/6621270.p?skuId=6621270

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for sharing your experience, Russ. We're glad to hear you found a compatible fast charger for your phone and great choice with the upgrade. If you need any assistance, please do not hesitate to reach out, and we'll be happy to help. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Great Cellphone

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best flip phone I have owned and probably one of the better cellphones I have owned. The battery life blows away previous Flip 4 & 6 phones. It easily gets well into the night everyday. The UI is a little different from Samsung but all in all it is very good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and informational

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They told me everything i need to know about the phone, and answers all my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    RAZR going strong

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I,m a razr follower and I love this new one. I have had all of them. I'm even turning my kids into razr fans

    I would recommend this to a friend
Sponsored