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Customer reviews

Rating 4.5 out of 5 stars with 137 reviews

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Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

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There aren't enough negative mentions yet.
88%would recommend to a friend

Customers are saying

Customers highly value the excellent camera quality and amazing overall performance of the product. They also appreciate its portability, great battery life, and fast processor speed. Furthermore, the product's fold design, ample storage capacity, and convenient size and weight are well-received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 138 reviews
  • Pros mentioned:
    Battery life, Camera quality, Overall performance

    Rated 5 out of 5 stars

    Moto Razr Ultra 2025 is a Hit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great build quality. Phone slips in your pocket and transforms to a nice large, bright detailed screen, no lag. Closed the front screen offers a lot of functionality. Excellent speaker. Excellent connectivity. Battery life is nice. Charging is quick. Cameras take bright, crisp, natural pictures and videos. Video may lag at times. For the price I paid, there isn't a phone that compares. Pick one up while they are available!

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Jiggy1971, thank you for sharing your feedback. We’re glad to hear you’re enjoying the design, display, performance, and overall experience of the Moto Razr Ultra, including the front screen functionality and camera results. We appreciate you taking the time to provide such detailed comments and recommendations. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Battery life, Camera quality, Overall performance

    Rated 5 out of 5 stars

    First flip phone, loving it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like my first folding phone. I'm a smartphone nerd, coming from an S24 Ultra. I've used many kinds of smartphones from Samsung, Apple, LG, Motorola, and Google. I bought it early from Best Buy since it came with the free Clicks keyboard which I'm enjoying using. The battery life is great, as good as my S24 Ultra was when I first got it. Same with screens, both bright and vibrant. The crease doesn't bother me which I was worried about, and you don't see it when using the phone. Although, depending on where you swipe when you scroll you'll feel it quite frequently, but again it doesn't bother me. The charging is fast, the green color its a really nice deep, rich shade of green, and the Alcantara back feels nice too. The battery life and the screen are the most important parts of a smartphone for me. I don't really care about cameras, but these take pictures that look as good if not better than my S24 Ultra. The phone is also very smooth, and I haven't had any lag for stutters for the past 1-2 weeks I've had it. Overall I gotta say I'm loving it, especially using the outside screen. I didn't think I'd like scrolling through Instagram or TikTok on the small outer display, but it's big enough that it still looks good. One of the reasons I wanted to try using a flip phone was to use my phone less. I'm not sure if I'm succeeding at that yet, but I'm definitely saving more battery life by using the exterior screen more.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for the detailed and thoughtful review! We're thrilled to hear you're loving your first folding phone, especially coming from such a flagship device like the S24 Ultra. It’s great to know the battery life, vibrant screens, and overall smooth performance are meeting your expectations. The deep green color and Alcantara back sound fantastic too!

      We’re also glad the crease isn’t bothering you and that the outer screen is helping you use your phone more efficiently. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en -Carlos MotorolaMobility

  • Pros mentioned:
    Battery life, Overall performance, Portability

    Rated 5 out of 5 stars

    Battery Life Slays

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and the battery lasts forever. However, I am also not addicted to my phone so I am not sure how long lasting it is for someone who would spend 8 hours on it - but I am assuming pretty good because I can get 3 days out of it if I don't use GPS all day (using GPS all day gives me like 1.5 days). Get a case for this as soon as you can, though, I chipped a corner dropping it at the airport but it still works as new. Can't tell it's chipped with the case. Also, the back camera being on the small screen is very convenient because I can see myself when recording or taking a selfie while it ALSO stays tiny in my hand - so no one can just snatch it from the top. Honestly the best phone for travel. The only thing that throws me off is the google news stuff that you see when you swipe all the way to the left on the homescreen - but since this is an android I am pretty sure I can jailbreak and get rid of it or I just haven't gone into the settings enough to see that it's able to be hidden. Honestly the google news article recommendations are pretty trash, lol... I have attached some pictures that show the quality. Good enough for me! 4.7/5

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Shara, Thank you for your detailed feedback! We’re glad to hear that the battery life is working well for your needs and that the phone has held up even after a drop. It’s great to know that the compact design and small screen camera are making travel and selfies easier and more convenient for you. We appreciate your tips about using a case and navigating features like Google News. It’s always helpful to hear how our users interact with their devices. Your photos and insights mean a lot to us, and we’re happy the phone is meeting your expectations. If you're interested, please follow our official community page:  https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Motorola Is Really Good At Flips

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The performance of the Razr Ultra is amazing. You have to try it to see for yourself. This phones fits in any purse, bag, or pocket easily. I like that I can keep the phone compact by only using the front display. Also you can flip it open when you prefer a bigger display. You can also connect the device to your TV or Monitor with no wires. Motorola has something special with the Razr series.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi GadgetGirl99, Thank you for your wonderful feedback. We’re delighted to hear that you’re enjoying the performance and versatility of the Razr Ultra. It’s great to know that the compact foldable design, convenient external display, larger internal screen, and wireless connectivity options have made a positive impact on your experience. We appreciate your kind words about the Razr series and are grateful that you took the time to share your thoughts with us. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fast, lightweight , and full functionality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The specs are amazing. Love the storage and 16gb of ram is beast. Never laggy always snappy.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi ROLANDR, Thank you for sharing your feedback! We're glad to hear you're enjoying the fast performance, smooth responsiveness, and generous storage on your Motorola phone. It's great to know the device is meeting your expectations and delivering a seamless experience. We appreciate your support and thank you for choosing Motorola! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone worked great and had all the features I needed. You can even play games on the front half of the display.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Motorola Razr ultra good

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Loveeeee my phone. You can access everything from the front display screen. Much easier to gain access to pictures and flash like through gestures. The size fits perfectly in a small purse. Incredible loading speed. Volume is loader that I've heard on any phone. Camera can be set to always take filtered photos.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      We’re thrilled to hear you’re loving your Moto Razr, Aplazas. It’s great that the front display and gesture features are making it easy to access your photos and apps, and that the compact size fits perfectly in your purse. Thank you for sharing your experience, and we’re glad the phone is working so well for you! If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Awesome Phone, Awesome Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has an amazing camera, response time is fast, and the screen is very bright. I love it! The videos look amazing as well! I used a photo taken with it to show how the camera is amazing. It also does amazing night pics too!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Member

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is good and working fine. I will recommend to more people for purchase

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Mike, (63 yrs young) Pawleys Island, SC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truth be told, I have been an iPhone guy for over 20 years. My favorite phone in my life was the original "Motorola Razr" flip. So along with conquering the Android thing, and having a flip Motorola again. " I could not be happier" !!!!!!

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi MikeP, Thank you for sharing your experience. It's great to hear that switching from iPhone to Android has been a positive one—especially with the added nostalgia of having a modern flip-style Motorola Razr again. We're glad it's brought back the feel of a classic favorite while offering the functionality of today's tech. To be up to date with our devices, please follow our official community page:  https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en -Carlos MotorolaMobility

  • Rated 3 out of 5 stars

    It's okay

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was excited to try the Moto RAZR Ultra 2025, so much so, I couldn't even wait to trade in my old phone. I went into Best Buy, backed up my content, factory reset and turned over my phone. I went without a phone for 3 days waiting on delivery of the one I wanted. Then the excitement turned to a dark abyss as I was getting a replacement Ultra after a very short period of time with my new phone. A lot of problems I'm not even getting into. But I will say, don't let other people use it without knowing not to close it aggressively. All I'm saying.

    No, I would not recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi JeremiahD, We’re sorry to hear about your experience and the challenges you’ve faced with your phone. We’d like to have this checked further so we can better understand what’s happening. Could you please share the details of your device and experience with us at supportforums@motorola.com? Our team will review and follow up with the best guidance. -Mitch MotorolaMobility

  • Rated 5 out of 5 stars

    Amazing flip phone!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Motorola Razr Ultra 2025 refines the foldable experience across the board flagship level performance, stunning displays, next-gen battery longevity, AI smarts, and a premium, durable design—all wrapped in fine materials and vibrant finishes. It’s arguably the most polished flip phone available in 2025, cleverly blending style, power, and usability. I’ve never ever used the flip phone but, this Motorola Razr Ultra 2025 is one of the best flip phone in 2025. I’m so glad to own one of the amazing flip phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than Expected - iPhone Goodbye

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using an iPhone since about 2007-08. I had a Motorola flip phone 20 years ago and always liked them. Check out my Pux. After lots of research I went with this new release and ABSOLUTELY LOVE IT!! Now I’m just getting use to an Android device after using Apple products for so long. I love the new technology Motorola has in this phone…and highly recommend it. Completely satisfied!!

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi TruthSayer, Thank you so much for sharing your experience! It’s awesome to hear how much you’re enjoying your new Motorola after years of using Apple devices. Switching platforms can definitely take some getting used to, but it sounds like you’re embracing all the great features and technology Motorola offers. You can join our official community page if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en -Carlos MotorolaMobility

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Best selfie cam

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone great visual excellent selfie camera

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    First attempt was a failure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately I'm unable to completely review this item because my first attempt was a failure, I got a bad phone that didn't work right I'm hoping the exchange for a new one will work probably so at the moment I'm not too impressed.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi JohnottoK! We know how disappointing it is when your phone doesn't work as expected. Can you tell us more about the concerns you are facing? We're here to help. Please send us an email at supportforums@motorola.com. -Nate MotorolaMobility

  • Pros mentioned:
    Camera quality, Portability, Processor speed

    Rated 5 out of 5 stars

    Best Folding Phone Available

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super folding phone. Slim and light weight. Real treat are the two super bright and colorful screens! With 16 GB of memory its really fast too.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Overall performance, Portability

    Rated 5 out of 5 stars

    Completely blew my expectations out of the water.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My past 5 phones have exclusively been Google phones- they've been clean, wonderful performance - so color me surprised when I saw this thing and it blew my expectations out of the water. - The interface was familiar and easy to use - Doesn't feel bloated with software that i need to clean up - Took minutes to set up and get going. - Really SOLID construction- absolutely feels worth the money, and performance-wise -worth every penny. Honestly, the engineers and software designers who worked on this phone really thought out of the box to deliver a premium, easy-to-use, and genuinely intuitive phone. no more fiddling with my phone for the flashlight- just shake the phone! Easily fits in my pocket- what a godsend this is- I got tired of carrying a brick in my pocket along with my wallet and keys. There are SO many cleverly designed features, and it really shows when you get your hands on it.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Thank you for taking the time to share such detailed feedback, JonathanM. We’re delighted to hear that your Motorola experience has exceeded your expectations, especially coming from your previous devices. It’s great to know the setup was smooth, the interface felt familiar, and that you’re enjoying the thoughtful features like the gesture shortcuts and compact design. Your comments about the build quality, performance, and overall usability are exactly what our teams aim to deliver. We truly appreciate your support and are glad the device fits so well into your daily use. If you ever need help, give us a holler or reach out to our official Moto Razr community page:  https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en. -Mitch MotorolaMobility

  • Pros mentioned:
    Camera quality, Overall performance, Processor speed

    Rated 4 out of 5 stars

    Needs a little polishing

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let's start with the easy stuff. The Camera, build quality, and overall performance are top notch. Charging speed is like a dream. When it comes to hardware it blows the Samsung equivalents out of the water. But that's just hardware. The software leaves a lot to be desired. Primarily that my Razr would crash every night without fail while I was sleeping. Thus my alarm would never go off and I would be unable to receive any notifications until I unlocked the phone in the morning. For some people this is a minor issue but for me it was quite major. I'm also not a fan of the lack of a built in gallery as Google photos is not for me.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi CHASE, Thank you for sharing your detailed feedback. We’re glad to hear you’re enjoying the camera, build quality, performance, and fast charging. It’s great to know the hardware is meeting your expectations.We’re sorry to learn about the nightly crashing and the impact it’s had on your alarms and notifications. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please write us an email at supportforums@motorola.com. We'll be there to help. -Mitch MotorolaMobility

  • Pros mentioned:
    Camera quality, Portability

    Rated 5 out of 5 stars

    Phenomenal little gem!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the Motorola Razr 2023 plus model first since it was on sale, just to play with it and ended up keeping it and selling my iPhone Pro Max 16. When this model came out I got it on the release date and have been enjoying it ever since. The phone is very pretty and I get a lot of compliments on it whenever I pull it out. I don't see any compromises in quality or performance, on the contrary: it fits in your pocket much better than the mini tv sets everybody is carrying around nowadays. The crease is unnoticeable and you get a huge screen when you need to, but can also use the external one to do everything with one hand on the go. Motorola nailed it and surpassed Samsung foldable phones by far, since you can use any app on the external screen and there is no difference in brightness or crispness. The round edges and "fluid" design in general feels great in the hand, and the vegan leather back makes the phone very grippy, so you don't need a case for it. The hinge feels sturdy and is not getting loose after 6 weeks of use. As for the OS, apps and screen aesthetics in general - it is gorgeous! Tons of options to design and organize the apps and widgets. Nothing glitches and the phone is very fast. One of my favorite features is the thumb fingerprint on the right side of the phone. I use it for all apps which require a password. I never liked the face ID on the iPhone for some reason and the Samsung on screen fingerprint detector would fail every other time. What I must say is that the camera is not as good as on the flagships and hopefully, Motorola will get there on day. However, taking pictures and videos of yourself is much easier and better since you can place the phone anywhere when folded at a 90 degrees angle and you can see yourself when recording. Also, instead of a selfie camera, the main one is used which has a better & bigger capacity. The creativity and thought put in Razr is a breath of fresh air on a rather stale cell phone market and opens limitless possibilities. Well done, Motorola, and good luck!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Overall performance

    Rated 5 out of 5 stars

    A Solid Android Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using this phone for about 3 weeks now. This Razr Ultra 2025 is a replacement for a damaged Razr 2020 phone. I've not used all of its features yet. Overall it is a very solid phone. The phone opens and closes fine. The hinge seems to be pretty solid. Battery life is good the way I use it. The build quality is good. The main display is better than the 2020 model. The small display is also better and is more useful than the 2020 model. The displays are sharp and readable and the colors are great. Google Maps works well on the smaller display, as does text messaging. Microsoft Outlook and Microsoft OneNote also works on the small screen. Of course the screen space is tight but the UI arranges itself so that it is useful. I do wish the phone came packaged with some type of storage pouch, like the old Palm Pre's used to. It's a small thing, but this is the flagship model.

    I would recommend this to a friend
    • Brand response from Motorola Customer Care
      Posted .

      Hi Kirk. Thank you for sharing such thoughtful feedback about your Razr Ultra 2025—we’re glad to hear it’s been a solid upgrade from your Razr 2020. It’s great that the hinge, build quality, battery life, and both displays are performing well, and that apps like Google Maps, messaging, Outlook, and OneNote are working smoothly even on the smaller screen. We appreciate your suggestion about including a storage pouch with a flagship device; feedback like this helps us improve future offerings. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en -Carlos MotorolaMobility