Customer Ratings & Reviews
- Model:
- PB770019US
- SKU:
- 6625234
Rating by feature
- Display Quality
Rating 4.7 out of 5 stars
- Camera
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
Customers are saying
Customers value the razr ultra 2025 512GB (Unlocked)'s camera quality, portability, and overall performance. Many customers appreciate the fast charging speed and improved battery life compared to previous models. The screen's brightness is also a positive aspect for some users. There were no cons mentioned about this product.
This summary was generated by AI based on customer reviews.
Okay phone
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fun phone inside screen more delicate than I care for
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi Rthenf, Thank you for sharing your feedback! We’re glad to hear you’re enjoying the fun features of your phone. We also understand your concern about the inside screen. The inner display is designed to be sleek and responsive, but it can be more sensitive than a standard screen, so we recommend using a protective case and screen protector for extra peace of mind. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en. -Mitch
Very faulty manufacturing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The display broker internally within 8 weeks. Took it out of pocket and saw 2 white lines. Within 10 minutes the entire display kept cracking from the inside. I am taking it to BB tomorrow. STAY AWAY from this phone.
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi AmitB, We’re sorry to hear about your experience with your device. This is not the experience we want for our customers, and we understand how frustrating this must be. If Best Buy is unable to assist, please reach out to us directly by emailing [email protected]. Be sure to attach a picture of your phone’s screen so we can better understand the concern and guide you on the next steps to resolve it. Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience. -Mitch
Moto Razor ultra
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quit charging after 2 weeks. Had to drive 2 hours and had to get a different phone not the same phone. Not happy!!!!
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi LisaD, We're truly sorry to hear about the charging issue you experienced just two weeks after purchase — and that it led to such an inconvenience. As we stand behind our products, we would like to investigate your feedback further. Please share your details at [email protected] and kindly refer to this link as a reference. We'll be there to assist. -Carlos
- Pros mentioned:Camera quality
Good phone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Respect to Motorola for not giving up on this device. Get it with monthly warranty to be safe as it is new technology but the improvements in this Ultra are very good
I would recommend this to a friendBrand response from Motorola Customer Care
Posted .Thank you for your thoughtful feedback! We appreciate your support for Motorola’s commitment to innovation with the Razr Ultra. It’s great to hear you’re enjoying the improvements in this new technology. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-60-ultra-motorola-razr-ultra/bd-p/motorola_razr_60_ultra_razr_ultra_en -Carlos
Motorola razer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No stars! Received fedex and didn't respond so I plugged it in and came back to it 45 minutes later and it was over 125° on my meat thermometer. Returned
No, I would not recommend this to a friendBrand response from Motorola Customer Care
Posted .Hi JaniceK, We’re very sorry to hear about your experience. That is definitely not normal, and safety is our top priority. Returning the device was the right decision. -Carlos
