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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 11 reviews

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82%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the great price of the Refurbished MOTO G4 4G LTE with 32GB Memory Cell Phone (Unlocked). They appreciate the significant savings they get for a phone with a large memory capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-11 of 11 reviews
  • Pros mentioned:
    Bright screen, Internal memory

    Rated 5 out of 5 stars

    best phone value for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refurbished phone was indistinguishable from a brand new one. It works great and has one of the best looking screens of any phone I've ever used. 16GB was never quite enough storage for me and 32GB is the perfect amount I think. I was hesitant about buying a refurb but this turned out to be great.

    I would recommend this to a friend
  • Pros mentioned:
    Great price, Nougat 7 upgrade

    Rated 5 out of 5 stars

    Best bang for the buck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so glad I bought this .. Already getting nougat 7 upgrade and enjoying everything. It did take a couple of days to hook it up to straight talk with my number.. well worth the wait. No more high price carriers!

    I would recommend this to a friend
  • Pros mentioned:
    Internal memory

    Rated 4 out of 5 stars

    Good phone for good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone. Reasonable ram and internal memory for a good price.

    I would recommend this to a friend
  • Cons mentioned:
    Network issue

    Rated 5 out of 5 stars

    Works fine, but be careful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone ended up working well, but if you have Verizon prepaid you will be forced to change/upgrade your plan to one of the most current plans to make this phone work on the network. That issue caused some headaches with both Verizon and Best Buy, so be warned!

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Great cell phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the ease of use. This is a great phone for someone who is not real tech savvy. I like it better than the Samsung Galaxy I had. It takes excellent pictures.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability, Warranty

    Rated 1 out of 5 stars

    "Ghost Touching"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refurbished unit from Best Buy has become unusable after 5 months. This "ghost touching" issue is apparently a common issue for the moto g4, and is most likely a hardware issue. Safe mode diagnostics have proven this conclusion, and Lenovo history of assistance in repairing or replacing this unit seems to be discouraging (according to motorola support blogs). Because of this reliability issue, I would NOT RECOMMEND. Also, it seems that BEST BUY only offered a 15 day return option for this refurbished unit. Apparently, warranty terms for new units do not also apply for refurbed/like new units. Be aware.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Great price

    Rated 5 out of 5 stars

    Excellent Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome phone! Awesome battery life. I think it's one of the best cost-benefit phones on the market right now.

    I would recommend this to a friend
  • Pros mentioned:
    Bright screen

    Rated 5 out of 5 stars

    Excellent Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This smartphone is fast, has a fantastic bright screen & over all great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my son. Does everything he wants. Happy with purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Great price

    Rated 5 out of 5 stars

    Great phone for that price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I choose refurbished phone for great great price for 32GB memory.

    I would recommend this to a friend
  • Cons mentioned:
    Battery drains quickly

    Rated 2 out of 5 stars

    Returned due to bad battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used this phone for a month. The battery used to get drained very quickly....say 30 minutes. I returned this and got a new Moto G5 Plus which is good in all aspects.

    No, I would not recommend this to a friend
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