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Customer reviews

Rating 4.6 out of 5 stars with 286 reviews

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Rating by feature

  • Battery Life

    Rating 4.1 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers commend the Crosshair 16" laptop's performance and graphics capabilities, frequently praising its excellent value for the price. However, some users note that the battery life could be improved, and that the system can get warm and noisy under heavy load. The build quality and keyboard also receive positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 286 reviews
  • Pros mentioned:
    Build quality, Performance

    Rated 5 out of 5 stars

    Wonderful Laptop with a really amazing keyboard!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had this laptop for a day but I can already tell I will love it as long as it lasts. Pros: >The keyboard is amazing!! It even has a numpad and most don't. >3 usb ports! My last laptop only had two and that was annoying. >Runs my games and other programs smooth and fluid. Cons: >Speakers are terrible... but this is true with almost all laptops. >The expansion m.2 SSD slot had no screw and was faced awkwardly. As for the rest, well the screen is pretty good, I've had better but it isn't bad at all. Temps have been great, but I do use a cooling pad. and I've noticed some heat near my fingers as I played, but not enough to annoy me yet. Overall, it has far exceeded my expectations and I am very impressed.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Performance
    Best Buy Employee

    Rated 5 out of 5 stars

    Great laptop

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first gaming laptop and i really like it. The keyboard feels good and looks awesome. The specs are great for the money and I am happy with is Performance with demanding programs. It does get warm but i heard that happens, it hasn't me any problems.

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 4 out of 5 stars

    Bought, Returned then Bought Again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoy using it for school/gaming and media entertainment. Both RAM and SSD are upgradable. CONTACT MSI FOR SSD KIT: they will ship one out to you for free. Dont mind the fans getting loud a good pair of headphones will cancel them out. Battery is good. I suggest to have your laptop plugged of your using heavy applications.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great for gaming and school

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this laptop for four months now and it has met every need that I have come across. It meets the requirements to play new games and runs smoothly and has great picture. It gets kind of warm, but the fan does an excellent job of keeping it cool for those long gaming sessions. The quality of the picture is phenomenal as well. I've also been using it for school, and it travels well. The only real complaint would be the battery life. Not unusual for a laptop. I usually have my screen bright, and games drain the battery rather quickly so it will be plugged in most of the time. adjust the settings and you may get 2-3 hours of battery life without being on the charger.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Fan noise

    Rated 4 out of 5 stars

    Love it!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im new to pc gaming and wanted something i could take wherever if needed and this thing is perfect. The fans are loud when gaming but you dont notice it when you have some good headphones on. Its also a bit slow if you dont have it plugged in but besides that its perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good for the purposes

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using the MSI Crosshair 16" 144Hz Gaming Laptop for a few weeks now, and I have to say, it's been a game-changer for my gaming and work needs! Performance & Display: The Intel 13th Gen Core i7 and NVIDIA RTX 4070 combo delivers incredible performance. Whether I'm diving into the latest AAA titles or handling intensive multitasking at work, everything runs super smoothly. The 16" display with a 144Hz refresh rate offers buttery-smooth visuals and vibrant colors, which really elevates the gaming experience. Design & Build: The laptop's sleek black design not only looks modern and professional but also feels really sturdy. It's well-built without feeling overly bulky, making it a great option if you’re constantly on the move. Storage & Memory: With 16GB of memory and a speedy 1TB SSD, I haven't had to worry about slow load times or running out of space for my games and projects. Everything from booting up to launching applications is impressively quick. Additional Features: I love the customizable RGB keyboard—it’s not just stylish but also comfortable for those long gaming sessions. The cooling system does a fantastic job too; even during intense gameplay, the laptop stays relatively cool. Considerations: The only minor downside is battery life, which is pretty standard for gaming laptops, so I usually keep it plugged in during heavy use. Overall, this MSI gaming laptop has exceeded my expectations. If you’re in the market for a high-performance, portable gaming machine, I’d highly recommend giving the MSI Crosshair a try!

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really execellent laptop. I wanted one without a touch screen that i would only use for gaming. This one was perfect. Powerful, full featured. Does run a little hot but no big deal

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice and Portable

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good size and portable workout compromise to power. I upgraded to 64 gigs and it's been holding up so far. The keyboard RGB and the back panel light are not too flashy. Specifically, the default keyboard lighting scheme is pretty cool. Easily customizable with gg software and MSI center, both software providing useful customizations. The only think that lacked for me was that the thunderbolt port doesn't support charging via a hub. I have a Caldigit T7 hub so it's definitely not supported by the laptop itself. A firmware upgrade to support this might add real estate to this machine. Overall a 4. +1 if the thunderbolt charging is possible via FOTA upgrade

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 3 out of 5 stars

    Don't forget to get M.2 kit

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the Laptop late Jun 2023 Next, I bought/received 4TB M.2 to be installed in the second M.2 port Next, I opened the laptop (One of the screws is hidden behind a sticker, FYI) Then I notice the second M.2 port is not where it should be.. (pic below) I had to call the MSI support twice - first time to get the kit (pic below) - second time to show me how the kit works (pic below) The second issue was the Fan noise (When playing FarCry 5).. No joke, it is noisy. If you use the MSI support app on the laptop, you can change the config to reduce the noise. After all the fix and change, I am happy with the system

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great laptop!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been looking for a good laptop for school/gaming, this one has definitely stood the heavy tasks i have thrown at it and i love it! Its fast and pretty powerful. And getting was very convenien best buy held it for me and service was great!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    6 months later

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been a little over 6 months since I purchased this for my gameplay of several different games. I am still completely in love with it like I was when I first got it. Very easy to set up and it’s a beautiful laptop.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Great Gaming Laptop

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Gaming Laptop is pretty great. I upgraded to this from an 11th gen i7 Omen laptop that had a 3060 in it and i can tell a major difference in qualoty and frame rates. I can play just about anything on uktra or epic settings and get above 75 fps which isnt bad on a gaming laptop. On moat games it oulls well over 100 fps on high and even ultra settings depending on the dynamics of the game being played.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great performance and value!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy with this laptop. It’s my first gaming laptop and for the price point I don’t think you could do better. I did upgrade the 16gb ram with a 64gb kit which was easy to do even with it being the first time I’ve ever opened up a laptop. Long story short, I’m very happy with the end result of the upgrade and I was already happy with the performance and value in its stock form. I would definitely recommend this if you’re looking for a solid gaming experience that won’t break the bank!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Runs like a champ

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs everything that i throw at it optimized or not. Battlefield 1, Battlefront 2, Battlebit, Doom enternal, and Elden ring at 4k. Cant be more pleased with it. Display can be better but it doesn't really affect anything too much.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never had problems with this computer it’s great for gaming and doing work this is one of the best laptops for its price definitely recomes it

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Worth the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is a beast. It can handle long hours of gaming without any problem. Would definitely recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I approve as a great 1TB gaming laptop option

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been a phenomenal gaming laptop. Runs sims 4 with almost every pack and tons of mods and even runs Ark survival. So basically some of the biggest games, great graphics. It’s a good easy non expensive starter laptop. I even work on it sometimes running all Microsoft office systems.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent machine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent computer, runs fast and runs games great. Runs everything I’ve thrown at it on high settings with no problems. Great computer, would recommend.

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fans are loud, MSI screens is not the best among gaming laptops. Apart from these, a laptop with rtx4070 at this price was a good deal

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best purchase I’ve made

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best was able to play pal word and R6S on it!!!

    I would recommend this to a friend
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