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Customer reviews

Rating 3.6 out of 5 stars with 7 reviews

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71%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-7 of 7 reviews
  • Pros mentioned:
    Fast booting
    Cons mentioned:
    Windows issues

    Rated 5 out of 5 stars

    Best laptop I've ever had

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent booting speed, high graphic and fast switching to other wroks. Now I can play every game I want to. Onething lacking this pc is that some games have trouble with installing by its operating system. As Window 10 is most recent product, I believe that Microsoft will solve this ASAP.

    I would recommend this to a friend
  • Pros mentioned:
    Gaming
    Cons mentioned:
    Screen size

    Rated 3 out of 5 stars

    Too Big

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer but was just too big to travel with. We exchanged it for the 15'. If you are a gamer and looking for a large screen, this is the computer for you!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good for architecture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer for architectural program for its price.

    I would recommend this to a friend
  • Cons mentioned:
    Warranty service

    Rated 2 out of 5 stars

    MSI has non existant customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After about 9 months, one of the fans started making horrible noise. We tried repeatedly for months to get hold of warranty service or customer service to get this fixed. We never receive an email back, nor a phone call. We sent several emails and voice mail messages without replies. We finally took it to a repair shop and paid for the fan replacement. So their 2 year warranty is worthless. I have had Dell and HP in the past, and although they were low end laptops, the customer service was excellent from both.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Superb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer! I decided to buy this computer and found Best Buy had the best price.

    I would recommend this to a friend
  • Pros mentioned:
    Overall
    Cons mentioned:
    Windows issues

    Rated 5 out of 5 stars

    It's great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's really good. The other review was a user with a bad copy of Windows, and game time on battery with that powerful GPU is good.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    freezes a lot

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got this labtop a few days ago. It keeps freezing every time I play on it. It says- 'Your PC ran into problem and needs to restart..." Maybe I've got a faulty one. Any ideas what could be done to fix this problem? Another disappointment is that battery has only an hour and fifteen minutes of game time. At this point I'm thinking to return it.

    No, I would not recommend this to a friend
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