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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 158 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are impressed with the GS Series 17.3" Gaming Laptop's performance, keyboard, graphics, and ample RAM. Many appreciate the large, high-quality screen and sturdy build. However, some users note that the laptop runs hot, has a short battery life, and can be noisy at times. The high price point was also a recurring concern for some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 158 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    gaming laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent machine just make sure you have a cooling pad going while gaming

    I would recommend this to a friend
  • Pros mentioned:
    Ram

    Rated 4 out of 5 stars

    Impressive for a laptop!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Web surfing at incredible speed, plenty of ram , and long lasting battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Ram

    Rated 5 out of 5 stars

    High school user

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my teen son for his school use and also is using to play games.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best lap top ever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best of for gaming so far And also it’s o e of the mos beautiful laptop I Héverton see

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great for gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best for gaming and also can be used for professional purposes. It gives a good fps

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    This is a very good and reliable gaming PC.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This PC is great for all games from Rust and Rainbow Six to starcraft and league of legends, it works great and overall best PC for its price, but you are going to need a cooler because it can get very hot and I mean it, but it's because it is a laptop, still makes a lot of noise and warms my room a lot.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Amazing computer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it for accounting mostly. It works perfect with many excel files being open.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    It has good graphics and fps, but....

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery lasted around 3 hours that's while watching youtube videos or streaming videos. When I played a game, Fortnite, the battery lasted around a hour or less. It heats up to quick while streaming videos, and after a hour it gets so hot you could feel it on keys of keyboard. It was not what I expected. If it had a better battery, cooling system, and made from a sturdy material it would be way better.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    AmaZing!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freaking awesome!!!!! Nuff said! Seriously just buy it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic and powerful gaming laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has exceeded all of my expectations on every game that I play. There isn't a single game that I own (so far) that this laptop can't run on max graphics setting while maintaining over 100 fps. The only thing that threw me off is that there is NO disc tray, but for me personally that isn't a big deal. 9.9/10 recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gaming laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this for my grandson who is currently in the Air force, and on deployment. I was told the expected date of delivery to an APO would be March 2nd. He actually received the computer on Feb. 11th. He was one happy Airman. Big "thank you" to Best Buy and the salesperson who assisted us with this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had done so much research on laptops and almost just gave up. The other reviews on this laptop were incredible and when the salesperson at Best Buy said she had it and it was amazing, I took the dive. Hands down the best laptop I’ve ever owned. It’s quiet, quick, powerful and sleek. The specs are best in class!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great for CAD

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works like it was supposed to. Speed is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop for gaming on the go

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for gaming and all other uses. Has 3 slots for M.2 SSD which is ridiculous. 144 HZ screen looks great. Can even be plugged into an external monitor and still provide a great picture.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing speed perfmance and the screen resolution is so clear and realistic a little expensive but for a professional use it's a must in this case you do get what you pay for including the keyboard features ...enjoy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Incredibly thin gaming computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming computer in super thin, lightweight package for laptop with 17" screen. I use it for business and entertainment. Aluminum case does get very warm when gaming. Fans are a bit noisy. Overall performance is excellent.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Gaming Laptop and Business Use!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the laptop for both Gaming and for work. Has plenty of system resources and expansion capabilities. Fairly thin and portable. Touchpad is kind of in an awkward position compared to the main keyboard.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 1 out of 5 stars

    All sizzle, no steak

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give it 0 stars, I would. This laptop promised to be a great rig... and when it worked, it was pretty good. The problem was it constantly crashed, rarely turned on without having to have the battery drained, and never properly restarted. It often took between 3 and 20 attempts to get the computer to power up, and could take me between 5 and 20 minutes to get the thing turned on, between waiting for the battery to drain, static to be discharged, short circuits/surge protection faults to clear, or whatever the root cause may have been. I did some research and apparently the problems I experienced were pretty common for MSI products. The most effective strategies required the laptop to be opened up and cables to be removed from peripheral and/or USB ports, or removing the battery and placing it back in. A user should not have to open up his rig everytime he wants to power it up. Very bad design. I hoped the problem might fix itself and there were periods of time when the machine would start on the first attempt, but the problem never went away. I got so frustrated with trying to turn the laptop on, I was ready to make it a $3000 frisbee. Instead I returned it. I will say Best Buy was great about accepting the product back and giving me a full refund. I will never buy another MSI product again. Buyers beware.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 3 out of 5 stars

    Powerful, but way too hot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much hot. Too many heats. Gets to 91°C quite often playing simple games like Total Warhammer 2, and divinity 2

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Returned

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for it's speed for multitasking, but returned because the large touchpad interfered with typing.

    No, I would not recommend this to a friend
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