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Rated 1 out of 5 stars
Service Debaucle-Product assembly no instructions
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This item arrived without paperwork. It does not have a pole to extend and I am unable to take it apart, to see how it "might" be supposed to work. Additionally, each time I called Best Buy about this product, I went around and around with their A1 representative, to attempt resolution. Finally, I persuaded "it" to get a customer service representative. He wanted to be helpful, but sent me online to resolve a return. Not an option. I will ship the item back to the Overland Park store, where it was purchased online. My one star here is for the heroic customer service person, who wanted to help but was constrained by Best Buy procedures (my opinion-not stated).
