Customer Ratings & Reviews

Very faulty product, nice design but very faulty product to use on a daily basis.

This is an excellent choice!! And I always find the best in Best Buy with its excellent prices and products; it’s a good investment if you like good thing, makes a delicious espresso and cappuccinos; fast and easy to prepare.

My last Nespresso machine lasted me over 4 years and still works, just wanted a newer, quieter unit. This one is very quiet and links up Wi-Fi and Bluetooth. 3 stars cause it started having issues early on. It making coffee properly, only half filling, lots of loose grounds, then it started leaking. The light is blue which there is no blue light indicated on any paperwork. Now it won’t link to anything and just leaks.

LOVE IT! I hesitated for more than a year on this. I've read so many reviews saying that the Nespresso Vertuo Next is the worst of the Vertuo machines. I was waiting and waiting hoping Nespresso would come out with a new one because I've been dying to replace my Keurig. When I saw this one in black and rose gold I ended up just going for it as a Christmas gift to myself. I've been using it for a month so far and I am in LOVE!! I hope it does not malfunction in the future like some reviews have stated.

Coffee made perfectly. Crema and consistency is excellent. Vertuo is easy to use ... bar codes on the pods tell the machine the temperature, volume and time ... Easy!! Love it!!

Purchased as a gift for my husband. We so excited to use. Out of the box we noticed the side panel was damaged . I was hopeful it would still work. Wrong!!! The app repeatedly sent error messages. I am beyond disappointed!!!

Great coffee. But the machine works only 50% of the time.

This machine works well, makes good coffee. No problems. Nice looking too.

Lasted less than 6 months / the capsules are expensive.

Great! The frother is icing on the cake and love that it brews cold!

I was a bit leery of the Vertuo Next because of bad reviews on other sites, but many of those low-star reviews were complaints about the coffee not being hot enough. In my experience over the last week, this coffee is PLENTY hot enough even when adding milk and/or creamer. It's also less of a concern if you heat the milk in the Aeroccino first. I find the temp to be perfect. So far, the machine has worked entirely as expected. It creates a lovely drink that is much stronger and flavorful than any Keurig experience I've ever had. The aeroccino is also a fabulous bonus. I have a milk frother already but it doesn't heat my milk, so I have to warm it up in the microwave first. Not a big deal, but I'm lazy. Having the aeroccino right next to the Vertuo is just easier for me. I also love that I can easily recycle the pods. But be aware you have to place an order at Nespresso (over $50 for free shipping) to get your first recycling bag. Not a big deal for me since I purchased 10 different sleeves of pods from them to try. But if you're buying all of your pods from other retailers, you won't get the recycling bag.

Love this machine. Only machine that tastes like real espresso. They come out more expensive per pod but it’s because the coffee espresso actually tastes right. This is my 3rd Nespresso machine I’ve had and they are all still working.

I love my Nespresso perfect for shots of espresso’

This machine is so beautiful and makes such delicious coffee! The Aeroccino is a perfect addition - I have never had such frothy cream at home! Purchasing more pods start around $1/pod - which is such a savings compared to any coffee shop!

Can't understand how I got by drinking crappy cups of coffee. This makes REALLY good coffee. My ONLY complaint is the coffee does not brew very hot. It's hot, but not hot enough, but the taste outweighs that complaint for me.

I love the coffee but the machine is very loud. For the price I would it expect it to be quieter

Great coffee maker but I’ve had it four 1 month and it’s flashing red and basically is needing to be descaled which i had no idea that was a thing

I love that I can make my favorite latte and iced espresso drinks at home. The frother is also amazing for lattes it’s like having Starbucks at home. The color is also gorgeous

Loved the machine and the quality of coffee/ease-of-use. But It stopped working after less than 4 weeks. Lights on and solid, but no coffee/water. Won't even start a self-cleaning cycle. The machine does not even recognize the physical factory reset key presses.

I recently purchased the Nespresso machine, and I have to say I’m really enjoying it. It’s definitely my go to coffee machine now.