Customer Ratings & Reviews
- Model:
- C7800-200NAS
- |
- SKU:
- 6345937
Customer reviews
Rating 4.4 out of 5 stars with 1271 reviews
(1,271 customer reviews)Rating by feature
- Setup4.4
Rating 4.4 out of 5 stars
- Range4.4
Rating 4.4 out of 5 stars
- Signal Strength4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers are enthusiastic about the Nighthawk AC3200's ease of use, performance, and extended range, with many praising its strong signal and reliable Wi-Fi. Positive feedback also highlights the improved internet speed and coverage. While some find the device expensive and large, most users report a significant reduction in lag and buffering issues after installation. The setup process is also generally considered straightforward.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Don't buy this.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had worse speeds than when I started and as soon as the xfinity tech seen it he knew what my problem was. I returned it and got a new set up and now I'm at gigabit speeds. I was so disappointed in this item.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Naasir,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Rated 1 out of 5 stars
Mr
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It bricked just over a year after my purchase. The warranty program is a sham. Netgear doesn't provide reliable quality any longer.
I would recommend this to a friendRated 1 out of 5 stars
No Good....
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ran into lots of problems with this router. We could get nothing to hook up to it and 5g would not work. Never buy netgear again.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Scott1969,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at netgearteam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
NETGEAR Team
Rated 1 out of 5 stars
Poor
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complete junk and waste of money 400 dollar router only last 2 months before starts dropping out signal and doesn’t have haft the range it should
No, I would not recommend this to a friendRated 1 out of 5 stars
Would not work.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never had a chance to earn more stars because it would not work at all. Took it back and got the Orbi.
No, I would not recommend this to a friendRated 1 out of 5 stars
1 star
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t like this new model the Wi-Fi always was having problems trying to connect to our device so we decided to return it
No, I would not recommend this to a friendRated 1 out of 5 stars
piece of junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for only 30 days and it just continues to drop signal and have to unplug and about 1 hour later have to do it again. Taking this junk back today.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor router
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Drops connection all the time, worked ok for about 1 year, do not buy.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi hitech,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/13266/How-can-I-troubleshoot-connection-issues?language=en_US.
If you are out of warranty and need help, you can still get help by posting your issues over in the NETGEAR Community forums. There are moderators and other community members that are happy to help out with any problems you are having.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Returned
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned item could not get the net gear to work. On the phone with manufacturer and they could not get the thing to work either.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad router modem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A pitiful product. The speed is not there. We have to reset the equipment often just to keep a decent signal.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Frank,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This troubleshooting resource for connection issues should help you: https://kb.netgear.com/13266/How-can-I-troubleshoot-connection-issues?language=en_US.
If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
poor
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my old router was faster than this. called cox and netgear. no help. don't waste your money
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad device!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nighthawk Dual-Band AC 3200 Router Modem would go to sleep with my computer and would disconnect every time. Do not purchase this item
No, I would not recommend this to a friendRated 1 out of 5 stars
Not returnable? What a jome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product doesn’t work and I can return. This is ridiculous
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Mddd,
If you are having problems with your C7800, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Horrible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst..... I am going to return it. Internet goes and come, not working at all
No, I would not recommend this to a friendRated 1 out of 5 stars
didn't work
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work well. It was a complicated to understand and support wasn't helpful
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t like this item, not good experience for me
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi NotApplicable,
If you are having problems with your C7800, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Defective product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks like I recived a defective prodcut. I had to restart it 15-20 times a day.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Sandy,
If your product is defective you can exchange it at your place of purchase within the return period. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Rated 1 out of 5 stars
Waste of time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn’t support my internet, so it never really worked for me.
No, I would not recommend this to a friendRated 1 out of 5 stars
Slow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t recommend this router. It’s very slow! Garbage!
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Yetb,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you with troubleshooting your device: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
Don’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Internet connection sucks. Called and they never helped to fix the issueb
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Fany,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.




