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Customer Ratings & Reviews

Customer reviews

Rating 4 out of 5 stars with 59 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers are enthusiastic about the ice production speed and quality of this 50-lb portable ice maker. However, some customers have expressed concerns regarding its longevity and noise level during operation. A few users reported that the machine didn't last as long as expected. The noise level, while a concern for some, was not universally considered excessive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 59 reviews
  • Pros mentioned:
    Ice production

    Rated 2 out of 5 stars

    Good if you don’t use it daily

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great ice maker for the first 3 years. However, it’s a good thing that I had Geek Squad Protection on it for 4 years. I did use this thing on a daily basis though so it was worked hard. The shoveling tray that pushed the ice into the bin was built very flimsy. As a result, it broke on me which cased the ice maker to become unusable. If you’re only going to use it for special occasions then it’s fine but don’t buy this thing if you’re going to use it on a daily basis. If you do, then I strongly recommend that you get the 4 year Geek Squad Protection plan to go with it.

    No, I would not recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Hi There
      Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care newair

  • Rated 5 out of 5 stars

    Great ice maker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, very pleased with this purchase. It makes a great amt of ice in a short time. It touts a self clean feature. This means you have to measure 1c vinegar and 1 c water to run through unit in self clean mode. You must then run a normal batch of ice through to get rid of the vinegar smell/taste. To me, that doesn't completely seem "self cleaning" bc I still have to go a considerable amount of effort. Like I said though, we are glad we made the purchase bc it does what it's supposed to do: make ice.

    I would recommend this to a friend
  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    Great ice machine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have to give the product a good review, but that was only after having to return the first unit which would not power on. The new unit works great ....fast ice and can keep up with our houses use

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good to have ice again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this machine is like all the other ones on the market. made in the same factory in China. they work for about a year or two and you replace them.as usual this machine had problems upon arrival but nothing I could not live with for awhile. Was well worth the moneyas it was on sale and I had a 20% cupon.

    I would recommend this to a friend
  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    A great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend this unit. Turn it on and within about 15 minutes you have Ice. You can also set a timer to turn the unit on at a preferred time. I have one for home and on unit at our vacation house.

    I would recommend this to a friend
  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    Fantastic output

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The initial cleaning is easy. After that its simply add water, choose the size of the cube, and let her rip. This will crank out ice like you wouldn't believe.

    I would recommend this to a friend
  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    great idea

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, we use it for holidays and parties to help keep up on ice.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for your feedback on this Newair product and we are glad you enjoy using the unit AI-215R. Thank you for choosing Newair! newair

  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    newair ice maker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love the newair ice maker it make ice in qaulity time from small medium and large work excellant on our concession stand

    I would recommend this to a friend
  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    Cool product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not going to make ice immediately. But leaving it alone on a hot summers days for a few hours then coming back to a couple pounds worth of ice constantly makes it worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    More ice than we need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This bad boy cam in handy when we invited friends over during the playoffs. I'll never have to worry about having enough ice.

    I would recommend this to a friend
  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    Great ice-maker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Ice maker. Make plenty of ice for 3 to 4 cups with no problem. Plus it makes new ice really fast. Great purchase.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for sharing your thoughts about your experience using your AI-215R. Thank you for choosing Newair! newair

  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    New Air

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned several ice makers in this class and this one has proven to be the best.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for sharing your thoughts about your experience using your AI-215R.Thank you for choosing Newair! newair

  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    Works as advertised.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. The lid snaps back and should have some kind of stop. But makes great ice, fast and plentiful

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for posting your comments in regards to this product AI-215R. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    Best ice maker ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very unsure when ordering this. So happy I did !! It keeps us well supplied in oceans is very easy to operate !

    I would recommend this to a friend
  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    NewAir Ice Maker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ice maker performs exactly as advertised. Cut down my trips to convenience stores for ice.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for posting your comments in regards to this product AI-215SS. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    great icemaker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was easy to set up. love the ice and makes plenty of it best purchase

    I would recommend this to a friend
  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    Great portable ice maker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ice maker makes twice as much ice as our old one and much quicker too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Makes ice fast!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this ice maker to take camping. It makes ice in 3 sizes and is fast. Have been happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ice maker

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this ice maker. You really have to stay on top of the ice as it makes because it melts pretty quick. If you take it out and put it in an ice bag and freeze it will produce a lot of ice but not the 50 lbs it says. Overall I still like the ice maker.

    I would recommend this to a friend
  • Cons mentioned:
    Durability

    Rated 4 out of 5 stars

    So far so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well so far so good. Hopefully, it last longer than the last Ice maker I purchased. Never heard NewAir before but it had some good reviews. I guess time will tell.

    No, I would not recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for posting your comments in regards to this Newair product. We highly appreciate your feedback. Thank you for choosing Newair. newair

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