Customer Ratings & Reviews
See more imagesNewAir - 50-lb Portable Ice Maker - Stainless Steel
- Model:
- AI-215SS
- SKU:
- 8966953
Highly rated by customers for:
Customer reviews
Top Mentions
- Rated 4 out of 5 stars
So far so good
groo Posted
Well so far so good. Hopefully, it last longer than the last Ice maker I purchased. Never heard NewAir before but it had some good reviews. I guess time will tell.
No, I would not recommend this to a friendBrand response from NewAir Team
Posted
Thank you for posting your comments in regards to this Newair product. We highly appreciate your feedback. Thank you for choosing Newair.
- Rated 4 out of 5 stars
A little bit bigger is better
WilliamT Posted
Makes fast ice in large or small size bullets and ice automatically stays at full capacity ice just add water as needed
I would recommend this to a friendBrand response from NewAir Team
Posted
Thank you for sharing your thoughts about the unit. We highly appreciate your feedback. Thank you for choosing Newair.
- Rated 5 out of 5 stars
Ice Maker
I love my ice maker. The first one got lost but, they sent out another one. Thank you
I would recommend this to a friendThis review is from 50-lb Portable Ice Maker
Brand response from NewAir Team
Posted
Thank you for the 5-star review and for posting your comments in regards to this product. We highly appreciate your feedback. Thank you for choosing Newair.
- Rated 4 out of 5 stars
Looks good so far…..
JohnH Posted
Packaged well (real issue these days) and arrived in good condition. Basic cleaning, added water and worked as advertised. Haven’t tried to confirm the 50lb ice making capacity, that will be accomplished on the houseboat on the next trip. Only concern is the size of the water reservoir and how often it will need to be filled.
I would recommend this to a friendBrand response from NewAir Team
Posted
Thank you for posting your comments in regards to this Newair product. We highly appreciate your feedback. Thank you for choosing Newair.
- Rated 5 out of 5 stars
Very useful. Well worth the price.
Reba Posted
Works well. Does what it says it will. Worth the price.
I would recommend this to a friendThis review is from 50-lb Portable Ice Maker
- Rated 5 out of 5 stars
great product
johnnyrockit Posted
this ice machine is a real winner. does everything we hoped.
I would recommend this to a friendThis review is from 50-lb Portable Ice Maker
- Rated 2 out of 5 stars
Maybe it makes 50 lbs of ice a day...maybe
JustAHonestGuy Posted
We bought this thing with the thought that it would produce 50 lbs of ice a day as advertised. Well, maybe it does...if you want to fill/unfill the water container and the ice container about 20 times in a day. IN my mind I thought "50 lbs of ice perfect...I go out somewhere, fill the ice chest, and I am done" That unfortunately was not the case. We took it back.
No, I would not recommend this to a friend - Rated 1 out of 5 stars
Malfunction is inevitable
DBrick Posted
This is my second unit from this manufacturer and they are a 18 month machine, like clockwork
No, I would not recommend this to a friendBrand response from NewAir Team
Posted
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
- Rated 1 out of 5 stars
Defective
Unhappy Posted
Coils stopped working after 3 weeks, but missed the 2 week return period
No, I would not recommend this to a friendBrand response from NewAir Team
Posted
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. Best Regards, Customer Care
- Rated 5 out of 5 stars
Crowd pleaser
Awesome Posted
Awesome! Everyone was very impressed. A must have if hosting events.
I would recommend this to a friendBrand response from NewAir Team
Posted
Thank you so much for taking the time to leave us this amazing review on the Newair Product AI-215SS. We are delighted to hear the unit has met your expectations. Thank you for choosing Newair!
- Rated 1 out of 5 stars
Great, until it stops working
Kamitell Posted
This icemaker is great, while it works, which happens to be while it's under warranty. It stopped working 13 months after purchase and of course is not eligible for repair or replacement.
No, I would not recommend this to a friendThis review is from 50-lb Portable Ice Maker
- Rated 5 out of 5 stars
Buy it, wife will love it
Fred Posted
This is the bomb, wife loves it. You will never run out of ice.
I would recommend this to a friendBrand response from NewAir Team
Posted
Thank you for the 5-star review and for posting your comments in regards to this product AI-215SS. We highly appreciate your feedback. Thank you for choosing Newair.
- Rated 1 out of 5 stars
Plastic taste could not be removed!
Gamer Posted
I tried everything to remove plastic taste in ice and after a month of non stop trying I returned it! I wanted to like it but that plastic taste wouldn’t go way!
No, I would not recommend this to a friendThis review is from 50-lb Portable Ice Maker
- Rated 2 out of 5 stars
Disappointed
Itsmelting Posted
Doesn’t keep use frozen well. Makes ice really quickly
No, I would not recommend this to a friendBrand response from NewAir Team
Posted
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Camilla. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
- Rated 1 out of 5 stars
BAD BAD BAD
Roger Posted
NEVER WORKED!!! SHUTS OFF BY IT'S SELF. BAD THERMOSTADT!
No, I would not recommend this to a friendThis review is from 50-lb Portable Ice Maker
Brand response from NewAir Team
Posted
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
- Rated 1 out of 5 stars
Upgrade needed
Wonderful Posted
No good ice would melt within 1 hour after making it
No, I would not recommend this to a friendBrand response from NewAir Team
Posted
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
- Rated 1 out of 5 stars
Great until it quit working
DerrickS233 Posted
This ice maker was mostly outstanding for the first 14 months. It made tons of ice and fast! Occasionally, the only problem we encountered was that it would turn itself off periodically for no known reason (not low on water or anything). However, it recently stopped working. None of the warning/error lights are on. The display appears that it should be working, but it will not make ice. The warranty was only good for 12 months, so it's time to purchase a replacement. It was good while it lasted, but it should have lasted longer than 14 months!
No, I would not recommend this to a friend - Rated 5 out of 5 stars
Love my new Newair AI-21SS !
ProudIrish69 Posted
Absolutely the best buy I've made recently. It's a exceptional machine that will save me money in the long run. Works exactly as advertised.
I would recommend this to a friend - Rated 1 out of 5 stars
Do not buy
Ray1234 Posted
If I could, I would give this piece of junk zero stars. It stopped working after 1 month. The owner's manual was not helpful. Neither was the internet. When I looked to check the warranty, I had to contact them via email.
No, I would not recommend this to a friendBrand response from NewAir Team
Posted
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care