Customer Ratings & Reviews
See more imagesNight Owl - 12-Channel, 8-Camera Indoor/Outdoor Wired IP 4K 2TB NVR Security System - Black and White - Black/White
- Model:
- BNVR8-122-8L
- SKU:
- 6587853
Highly rated by customers for:
Customer reviews
Rating 3.1 out of 5 stars with 21 reviews
Top Mentions
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- Rated 4 out of 5 stars
Good But Could Be Better
Gabriel Posted
Easy set up. Picture is good although I still cannot read license plates going by. I had a hard time setting the sensitivity using the slider button. It kept reverting back to High Sensitivity even though I saved it. I selected the appropriate areas not to record then used the Vehicle, Person, Motion and Face for my settings depending on camera location and that seemed to set my sensitivity. The previous Night Owl system I had lasted 10 years. Hope I can get at least 5 years out of this one before I have to replace it. I do recommend.
I would recommend this to a friend - Rated 5 out of 5 stars
Definitely worth buying!
DestinyS Posted
Needed to upgrade our old camera system after 8 years. These night owl cameras are everything we were looking for and more! The spotlights are a very nice feature that our previous system did not have. We also really like that they say Smile, you're being recorded, great way to keep unwanted visitors away from your home. Would recommend this system to anyone looking to add some extra security and peace of mind.
I would recommend this to a friend - Rated 1 out of 5 stars
RADDIE OR BESTBUY RIPPING ME OFF
DENISE31 Posted
I wish i can get bestbuy a zero i order this item did not recieve it...raddie the delivery service they use delivered it at the wrong location and it bèen a month back and fourth i am still fighting with the over $600. raddie said they will pay bestbuy have to put in a claim best buy saying raddie have to do it .....just a mess i will not give up tiĺl i get my money back i work very hard for my money and i will not let it waste just like that.....I will not buy anything from bestbuy ever again......They redund to help me i want my money or my product......not going to stop till i get this situation resolved. This was delivered outside the street just like. The box showing the content inside it was delivered at the wrong location and they refuse to resolved this.....
No, I would not recommend this to a friendBrand response from Night Owl
Posted
Hi Denise, we’re very sorry to hear about your experience—that definitely sounds frustrating.
Since this order and delivery were handled through Best Buy and their delivery partner, the claim will need to be processed directly through their support team. We recommend reaching back out to Best Buy and asking to escalate your case, especially if you have confirmation from the delivery service that the package was delivered to the wrong location.
We understand how important this is and hope they’re able to resolve it for you as quickly as possible. If you do receive the system and need any help getting it set up, our support team is always here to help. - Rated 1 out of 5 stars
NOT RECOMMENDED. Find whatever less expensive.
Koke Posted
the only good one star earned is for ease of installation and app setup; everything else is a headache. There is no easy way to contact a customer service. the referred troubleshooting "guide" online is a mere 9 QnA. I have not been able to find a phone number or email. the cameras inside are completely different from what was shown in the box picture. The app settings go back to default after saving multiple times. The cameras are supposed to be Color night vision, to date I have not find a way to make them work, not in the app, nor in the device directly. the "smart" id in the cameras shoot a thousand notifications at night for parked vehicles on my driveway, and another bizillion notifications during the day. then mix in another thousand notifications for "person detected" when a branch moves. Lowered sensitivity risking the false negatives incidents ,but still get "person detected" for nothing. I checked everywhere and no way to filter those out. Trying to review regular non-alerts playtime is triky, not an easy thing. loading alerts and trying to view previous ones cause a massive alert load, time consuming task an i end up being discouraged. OVERALL it is a PAIN, TIME WASTE, ANNOYING. Do not wish even my worst enemy to go thru this horrible experience.
No, I would not recommend this to a friendBrand response from Night Owl
Posted
We’re sorry to hear about the frustrating experience you’ve had with the system, app settings, alerts, and camera features. We’d like our Technical Support team to help review these issues with you, including the night vision and notification settings. Please contact us through live chat on the Night Owl Support Site or call (866) 390-1303, available 9am–9pm EST, 7 days a week.
- Rated 2 out of 5 stars
Nightowl security system
TerryD Posted
We probably wouldnt buy these again. We have a wireless, and a wired system. The setup was easy. The pictures are pretty decent, but the camersa lad and sometimes dont record at all. Not that great for security
No, I would not recommend this to a friendBrand response from Night Owl
Posted
Thank you for the feedback and sorry to hear of the issue you are having with your activity detection. We welcome the chance to help you adjust the sensitivity settings (and possibly other settings) that would improve the accuracy and reliability of your recordings. You can also reach out to our support team for help via email techteam@nightowlsp.com at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution. We look forward to hearing from you.
Thanks, Night Owl SP Digital Support Team - Rated 1 out of 5 stars
Faulty hardware
MARIO Posted
System worked fine for a few months then something happened and it now says the hard drive is not connected. Other than that the camera quality is great.
No, I would not recommend this to a friendBrand response from Night Owl
Posted
We're truly sorry to hear about your experience and understand how frustrating these ongoing issues have been. This is not the level of performance or support we strive to provide. We'd like the opportunity to review your case and the status of your escalation. Please contact our Technical Support team through the Night Owl Support Center or call (866) 390-1303 so we can investigate further and work toward a resolution. Thank you for taking the time to share your feedback.
- Rated 5 out of 5 stars
Security Cameras
Richard Posted
Very happy with the quality of the image, and relative ease of installation.
I would recommend this to a friend - Rated 5 out of 5 stars
New cameras
user134753 Posted
We have upgraded our cameras so far these cameras are clear to screen they work great!
I would recommend this to a friend - Rated 1 out of 5 stars
They need to do better
Omar Posted
I wish i wasnt out if my return window because i would return these. I’ve had security camera systems for the passed 20 years and I have to say this is the worst one ive installed. Its lacking in every catergory and the app overall design is the worst ive seen.
No, I would not recommend this to a friendBrand response from Night Owl
Posted
Hi, we're truly sorry to hear that your experience with this system has been so disappointing—especially given your long history with security camera setups. We never want a customer to feel stuck with a product that doesn’t meet their expectations. If you're open to it, we’d like the opportunity to better understand the issues and see how we can help improve your experience. Please give our Support Team a call at 1-866-390-1303 so we can assist you directly.
—Night Owl SP Digital Support Team - Rated 4 out of 5 stars
Good cameras
Asaav Posted
Pro, installation is easy. The microphone isn't the best quality, but the video is pretty decent.
I would recommend this to a friend - Rated 1 out of 5 stars
No support
CARLOSR Posted
The dvr it wasn’t able to get updated, we call the company They said that was in their end, after 2 hours they cut the call. The next day we found the same situation. We are returning the equipment.
No, I would not recommend this to a friendBrand response from Night Owl
Posted
Hi Carlos, we're sorry to hear about your experience and understand how frustrating that must have been. We appreciate you bringing this to our attention. If the issue was related to connecting or updating the recorder, we'd like the opportunity to review what happened and help further. Please contact our support team through chat on the Night Owl Support Site or by phone so we can investigate your case. We apologize for the inconvenience and appreciate your feedback.
- Rated 2 out of 5 stars
Product looks cheap and low quanlity.
user490018 Posted
Product looks cheap and low quanlity. The app requires you to allow location permission. I don't know the purpose but I want to have the option to disable it and I couldn't find a way to disable it. I was going to replace a older Samsung product to update to 4K but I ended up regretting it.
No, I would not recommend this to a friendBrand response from Night Owl
Posted
Thank you for the feedback and sorry to hear you think our system looks cheap. We manufacture our products with materials that withstand years of being outside in the elements, so we unfortunately cannot speak individual personal preferences for aesthetics. The products match exactly with the imagery so we apologize if there was any confusion on what you were receiving. With regard to location service that is at your discretion so you'd need to navigate to your privacy settings to turn on/off that if you have changed your mind. That process would depend on your type of phone/OS but for most it is found under settings>applications>Location services. Please let us know if we may provide any further support. Thanks, Night Owl SP Digital Support Team
- Rated 5 out of 5 stars
Cameras
SalvadorQ Posted
Great Cameras,Good Deal Great Service Very Accurate
I would recommend this to a friend - Rated 1 out of 5 stars
A lot of problems with Phon conneciton
RalphjS Posted
Spoke with Night Owel repsent for 2 hrs and still not fixed
No, I would not recommend this to a friendBrand response from Night Owl
Posted
We’re sorry to hear you’re still having trouble connecting to your system from your phone after spending so much time with Support. Please contact Night Owl Technical Support again at (866) 390-1303, available 9am–9pm EST, 7 days a week, so our team can continue troubleshooting and work toward a resolution.
- Rated 5 out of 5 stars
Very good
Samuel Posted
Great cameras I like nice view god audio and good recording
I would recommend this to a friend - Rated 2 out of 5 stars
Picture quality not 4k
Raymond Posted
Do not waste your money on this the quality is not there
No, I would not recommend this to a friendBrand response from Night Owl
Posted
We’re sorry to hear that the video quality did not meet your expectations. By default, the display resolution is set to Standard definition indicated by the SD icon when viewing a camera. Full high resolution video can be seen by tapping on the SD to change to HD resolution. This does increase network bandwidth needed to transmit the higher resolution which is why the default is set to SD which has lower network bandwidth usage.Please reach out to our support team at 1-866-390-1303.
—Night Owl SP Digital Support Team - Rated 5 out of 5 stars
Cameras
MariaC Posted
Great product to invest in to protect ypur home and your belomgs.
I would recommend this to a friend - Rated 1 out of 5 stars
Too much for not enough
EvanB Posted
This is the most over priced item I may have ever bought. Was so glad to have taken it back.
I would recommend this to a friendBrand response from Night Owl
Posted
We’re sorry to hear that the system didn’t meet your expectations. We always aim to provide high-quality products at a competitive value. If you have any feedback about what didn’t work for you, we’d appreciate the opportunity to learn from it.
— Night Owl SP Digital Support Team - Rated 5 out of 5 stars
Best Surveillance
PatriciaR Posted
The Best Buy ever better then our old one it’s a upgrade!
I would recommend this to a friend - Rated 5 out of 5 stars
Great produit
Balkissa Posted
Great produit I really recommend people to buy it .
I would recommend this to a friend