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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1626 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers appreciate the high coffee quality and the intuitive, user-friendly design of this machine. Many users also highlight the convenience of the removable water reservoir and the reliability of the programmable timer. While the overall performance is highly regarded, some individuals find the unit to be somewhat bulky, noisy, or expensive for its category. Additionally, a few users noted that the filter occasionally allows grounds to pass through into the carafe.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 1,626 reviews
  • Rated 5 out of 5 stars

    Loving it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using this coffee maker for about a week now and my coffee taste so much better! It comes with a reusable coffee filter, and a built in measuring spoon with a holder.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Water Leaks from canister before and during brewin

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this on December 26, 2025, two weeks ago, Ninja - Coffee 12-Cup Coffee Brewer - Silver Model: CE251. The water canister for brewing pools water in the bottom and leaks out on the counter. I have to hold it down until it starts brewing to keep if from leaking more. If I set if for later brewing the whole canister leaks emptying water all over the counter. It will not stay until the timed brew starts. It makes a good cup of coffee, but a lot of wasted water due to leakage.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi there,

      Thank you for your feedback. We’re truly disappointed to hear about the water leakage issue with your Ninja Coffee Brewer this isn’t our usual standard, and we completely understand how frustrating and inconvenient that must feel. We value your honesty and appreciate you sharing this with us. Please contact our customer service team at 1-800-365-0135, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll do everything we can to make this right. We hope you decide to choose us again in the future.

      Kind Regards,
      Ninja Kitchen

  • Pros mentioned:
    Coffee quality

    Rated 5 out of 5 stars

    Love my ninja!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my ninja coffee maker!! Best coffee maker for hot hot hot coffee!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The PERFECT Coffee Brewer!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This coffee brewer is literally perfect! Quickly brews, and easy to fill with water, quiet, love the nice smooth way the carafe pours into cups. We like the mid brew pause because we can never wait. It has every feature you could need and looks beautiful on our counter.

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality

    Rated 4 out of 5 stars

    Makes good coffee

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Bonavita that I had for 2 years seemed to be getting worse. The coffee came out not as hot (it never reached 180, even when it was new). So I searched for months for a new coffee maker that is not too expensive. This Ninja coffee maker has everything I want. Programmable, large reservoir, warming plate, good looking. It makes very good coffee. However, the temperature only went up to 174 F. Compared to all other coffee makers that I had over the years, this one is the best so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ninja is the best!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Ninja products, and this is the new addition to my household.

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality

    Rated 5 out of 5 stars

    Great coffee maker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great in my kitchen and brews great tasting coffee.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Solid machine, great buy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An easy to set up easy to use dependable machine with a solid design. Worth every penny and better than every other coffee machine I’ve bought.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Brews coffee.. clock segments out after a 1 yr

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brews coffee.. clock segments out after a 1 yr, so i just don't even bother with programming. It would be a guessing game anyway. I just plug it in when I'm ready to brew. It brews.. then I unplug until next time. Very much an average coffee maker.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simple for big or small !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super simple to use, love it. Easy to clean, easy to setup. Don’t come any easier.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Leaky coffee pot

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m a huge coffee lover. I left the normal Mr Coffee maker and spent more to try the Ninja coffee pot everyone loves. 4 months later it’s leaking from the bottom.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Coffee quality

    Rated 5 out of 5 stars

    Great coffee pot!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best coffee pots I’ve ever own. Make such great coffee. Must own for any coffee liver

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality, Design, Water reservoir
    Cons mentioned:
    Filter
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great Coffee Maker

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coffee came out perfect. I am not a coffee snot but Ninja made it easy for me to make a great cup. Comes with a measuring spoon that attached to the maker and water reservoir are perfectly matched. Settings for classic vs rich brew is a little noticeable. Comes with reusable filter which is great the only downside with any of these filters is you get the fine coffee grinds that pass through into the carafe. No big deal but if you drain the last of the carafe expect a zing of grinds. Water reservoir removes for easy and accurate filling. Overall look is a nice blend between stainless and black. Setup was a cinch. Programming time was easy. Programming for delayed brew was easy to setup after reading the instructions. The display is nice and soft on the eyes and not too bright at night and not like the standard LCD screen that looks like a calculator screen and you can't see in the dark or during the day. Only thing I could ding this design would be the short electrical cord. Overall I would recommend this coffee maker.

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality, Design, Ease of use
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Good Coffee

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ninja comes assembled -- you hyst have to remove some foam/tape, wash it, run a couple of cycles of water through it, and it's done. It comes with a reusable metal filter as well as a measuring spoon that attaches to the unit. Overall it's easy to use and easy to clean. The buttons for brew options, etc. are simple and easy to access. There's a clock display with buttons to set the time, a power button, a "small batch" button for when you're only brewing 4 cups or less, a button for "classic" or "rich" brew, a "stay warm" button to extend hot plate duration, brew, and clean. The water reservoir is detachable, and it has a nice handle built into it which makes it easy to grasp. The Ninja is not exactly compact, but has a clean, pleasing decor that will fit right in on most kitchen counters. I've been a Keurig guy for some time, so while it seemed the Ninja took a long time to brew, it may simply be I'm just used to how quick it is to brew a single cup. When brewing, rather than drip into the 12 cup carafe as most coffee makers do, it drips into a straw and the fresh drip goes to the bottom of the carafe. I'm not sure this actually does anything but found it interesting nonetheless. Easy to use, easy to clean, looks good and makes a great cup of coffee. The final result was a hot, flavorful coffee that was not bitter. I used the "rich" setting and added creamer and cannot complain at all of the result.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great coffee

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this coffee maker it has all the settings and it comes with a scooper for the coffee and it cloud in the side and you can program it’s it ready in the morning.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great everyday coffee machine

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good coffee machine. This is my second one. I use it everyday.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Beware, It's not what it seems!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this coffee maker for 7 months now. We clean it everyday and do a deep cleaning with vinegar when needed. My main issue is the reservoir which is ironic because I initially bought it hoping the reservoir would be simple to clean unlike like my previous coffee makers. However, as time passed I saw that although we clean the reservoir everyday the bottom part does not get cleaned even with a deep clean there's just no getting into that area and cleaning it as much as I've tried nothing gets that area clean. I'll include pictures so that anyone reading my review can see what I am talking about. In my opinion this coffee maker is not worth the money and stress. I used to like the ninja products now I do not. I had a ninja blender and thought the coffee maker would be a nice addition but even the blender has run it's course. I'm thinking of investing in a Keurig.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Coffee quality, Design, Ease of use
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great Coffee Experience

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve owned the Ninja 12-Cup Coffee Maker for a few weeks now and couldn’t be more pleased. If I have time, I usually make pour over coffee – but when it come to a workday, I just usually don’t have time. This unit has a wonderful and simple design. The removable water take is a breeze to fill and keep clean. The included gold filter is a nice touch. The strength control is nice. Daily use and programming are as simple as could be too! The best part is that it makes some of the best drip coffee I’ve ever had. Use freshly ground quality beans and filtered water – let the Ninja take care of the rest!

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality, Ease of use
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Makes great tasting coffee!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very impressed with the brewing capability of this Ninja Coffee Brewer, and how perfectly it makes great tasting coffee. DESIGN AND CONTROLS: This is my third Ninja kitchen appliance. I absolutely loved the previous two (a blender, and an air fryer), so I was expecting another winner. I am happy to say that I was not disappointed. This coffee brewer could not be easier to use. All the settings are logically labeled and self-explanatory. All it takes is putting coffee in the reusable filter and pushing a few buttons. It is constructed of quality components (that is expected at this price point). I especially like that a washable filter is included. The brewing modes are: Rich, Classic, and Small Batch. The Small Batch setting, which is designed to optimally makes 1 to 4 cups of coffee, is the equivalent to about 1 to 2 large coffee mugs. It can make up to 12 cups of coffee, which is the equivalent of about 6 large mugs. The Delay Brew function can be programmed to have hot coffee waiting for you when you wake up. The components are easy to take out and clean after use. Just rinse, and dry and they are ready for the next day. APPEARANCE: This coffee maker has a premium appearance and will look great in any style kitchen. VERDICT: The Ninja Coffee Maker is the best coffee maker I have ever owned. It looks good, has a nice feature set, and most importantly makes a delicious cup of coffee.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple to use.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to follow instructions with step by step setup. Makes great coffee simple.

    I would recommend this to a friend
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