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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1548 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are impressed with the Coffee 12-Cup Coffee Brewer's coffee quality and ease of use. Many appreciate the removable water reservoir and overall design. However, some find the coffee maker a bit overpriced, and a few have noted its bulky size and that some coffee grounds get through the filter.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 1,583 reviews
  • Pros mentioned:
    Water reservoir
    Tech Insider Network Member

    Rated 5 out of 5 stars

    More Flavor, More Features, Less Cost

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Several features of the Ninja have been a very pleasant surprise. The removable water reservoir is very convenient. It saves an extra step as you don't have to fill the carafe and then dispense it into the reservoir on the machine. It's only a few seconds but it also greatly reduces spillage and counter mopping. I also appreciate the built in reusable filter basket. Rinsing it out is more inconvenient than tossing a paper basket in the trash but there is less clutter on the counter, no more using a paper towel if the filter supply is depleted and I believe the flavor is better than even when using unbleached paper filters. The lid of the carafe is a twist-lock type instead of the typical hinged lift-up and so far I haven't spilled a drop. It really is dripless whereas most other "dripless" carafes I've owned were not. The scoop mounted to the side is also a nice touch. I still use a measuring cup but still a thoughtful addition to the Ninja. I like my coffee black and rather strong and with my old drip pot used a heaping 2/3 cup measuring cup full of ground coffee per 12 cup carafe of water. I tried this same method with the Ninja turned to "Rich" and it was way too strong so their claim of getting more flavor out of the beans is certainly accurate. The Ninja's box states that the coffee is never bitter but it sure was the first time I used it. However, it's not necessarily the coffee pot's fault. I used the same amount of coffee on the regular strength setting and it was much better. The third time I used less coffee and returned to the Rich setting and it was perfect. With the way it brews, I can get the same strong flavor I enjoy while using less coffee. Coffee isn't cheap so no telling how much money this will save over the course of the life of the machine but I would imagine it will be significant. At 14.5" tall the Ninja is about 2" taller than the Mr. Coffee it replaced but we have quite a bit of room where we keep it. Just make sure you do too. In summary, the Ninja is an excellent coffee pot with numerous features and benefits over more standard machines. While more "conniseauer" types might disagree, this particular user is completely satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality, Design
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Solid, standard

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All in all a very nice coffee maker. There are 2 reasons why i enjoy this maker. Sturdy and design. The maker is sturdy. At a glance it seems a little compact but after looking closer it is actually a pretty thought out design. One thing that annoys be with coffee makers is that the actual peculating device (pump) inside is somewhat cheaply made, I didn't think that was the case with this maker, it actually seems to be a quality build. Secondly, the design. I think having a completely clear water reservoir is a cool touch. I have never seen this before. It usually has that transparent "guess" line. This reservoir leave no guess to the actual amount of water that is in the storage. I think this feature plays into why i am gaining more and more trust for this brand. All is very thought out about this sturdy futuristic coffee maker.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Beware, It's not what it seems!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this coffee maker for 7 months now. We clean it everyday and do a deep cleaning with vinegar when needed. My main issue is the reservoir which is ironic because I initially bought it hoping the reservoir would be simple to clean unlike like my previous coffee makers. However, as time passed I saw that although we clean the reservoir everyday the bottom part does not get cleaned even with a deep clean there's just no getting into that area and cleaning it as much as I've tried nothing gets that area clean. I'll include pictures so that anyone reading my review can see what I am talking about. In my opinion this coffee maker is not worth the money and stress. I used to like the ninja products now I do not. I had a ninja blender and thought the coffee maker would be a nice addition but even the blender has run it's course. I'm thinking of investing in a Keurig.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Coffee quality, Design, Ease of use

    Rated 5 out of 5 stars

    Very satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well-designed, simple to use, decent price. Coffee comes out almost as good as an individual pour-over. Only drawback is no control over the time the warming plate stays on.

    I would recommend this to a friend
  • Pros mentioned:
    Water reservoir
    Tech Insider Network Member

    Rated 4 out of 5 stars

    An upgrade to your everyday carafe

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your tired of your old coffee pot and don’t want to get a single cup coffee maker this is the coffee maker for you. It brings the new features of a single cup coffee maker to your old pot and then some. The best features I like are the carafe is heated which you don’t always get with other brands. You also don’t need to fill up the carafe any more and dump it in the back this machine allows you to remove the water tank fill it up and attach it back to the machine. If you really want you can still fill up the carafe and dump it into the tank but the new way let’s you save time and less chances of water spillage. The option of selecting a smaller batch is cool but you could do that with your old system by just dumping how much water you wanted. Your standard timer is provided and easy to use and a feature my single cup brewer will never have. I wouldn’t switch from my single cup machine but this is a good machine for the weekends for when I want more than one cup or company comes over. I included pictures of the exterior so you can see all the features and options. Way too many to list.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Water reservoir

    Rated 3 out of 5 stars

    Basic, overpriced, but does the job

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I expected better from Ninja and the price point. The upsides to this brewer, IMO, is the included scooper which is long, and doesn’t allow for an excess of grounds but is precise. Additionally, the removable water tank is a must for me. Programming is straight forward, and intuitive aside from the power button which isn’t as simple as just a switch that allows or disallows electrical current. What I don’t like is the lid because it has a stem requiring a straw brush if you want to hand wash. 12 cups is really pushing it as I did get some overflow from the strainer. Overall, it does the job but after using, I wouldn’t pay more than $50 as this is a basic coffee brewer.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Josh,

      Thank you for taking the time to share such detailed feedback with us. We appreciate you letting us know what you enjoyed about the brewer, as well as what didn’t meet your expectations. Insights like yours are incredibly valuable, and we’ll be sharing this with our development team for consideration in future improvements. If you ever need support with your unit or have additional questions, our team would be more than happy to assist. Please feel free to give us a call at 1‑800‑365‑0135, where one of our product specialists can help you. We hope to be a trusted brand in your home. We're available Monday to Friday, 9 a.m. – 9 p.m. ET, and Saturday, 9 a.m. – 6 p.m. ET.

      Kind regards,
      Ninja Kitchen

  • Rated 2 out of 5 stars

    Okay but carafe seems thin

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my coffee maker however the carafe cracked in less than 2 months.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use
    Tech Insider Network Member

    Rated 5 out of 5 stars

    An easy to use, affordable coffee maker

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My grandmother loves to drink coffee. She has it several times throughout the day and into the evening. For quite some time, she has been using a single-serve coffee pot and we decided to give her an upgraded system for the holidays this year. Since she drinks coffee multiple times per day, we wanted her to have a full size coffee pot and since we have used other Ninja products, we thought this 12-cup coffee maker would be a good investment for her long-term use. This coffee maker is easy to use. There are easy to read labels on it and it’s fairly self-explanatory. I really like that all the components — including the filter — are washable. There are several brewing modes, which comes in handy since the members of our family all like their coffee just a little different. The small batch setting will work very nicely for my grandma as it will make 1-4 cups of coffee (approximately 1-2 large cups) which is perfect for her uses. This coffee maker has a sleek, attractive design and it’s very sturdy. I love that this is easy to use since my grandma appreciates technology, but doesn’t always understand how it works. I like that this is a high quality coffee maker at an affordable price. I would recommend this to others.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Water reservoir

    Rated 5 out of 5 stars

    Newbie coffee

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Detachable water tank easy to use. Permits filling and cleaning easily. Enjoy the strength selections. Every permanent filter I’ve used leaves some residue in the bottom of the pit but this is quite low.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great coffee maker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hot coffee ready and timing is exavtly what your want. Great features in all.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Nice coffee maker, with only minor flaws

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We've been using this coffee maker for about a month and we really like it, but there are a few improvements that could make it better. Some of the things we love about the product are: - Easy to setup - Cleaning is very easy and parts can easily fit in dishwasher - Doesn't need paper filters - Stays hot for up to four hours Things that could be improved: - If you fill to 12 cups, it is right to the brim so you have to be careful not to spill - Not 1-button start, need to turn on and hit start - Would be nice to have backlit buttons None of the items above are show-stoppers, or even major annoyances, but little things that could improve it in the future. The timer works as expected to have a hot cup of joe ready in the morning. Overall, we like the Ninja Coffee Maker and would recommend it to others.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Coffee Lover Tests Ninja

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ninja Coffee Brewer can brew coffee using a permanent filter or a #4 paper filter. I first sampled coffee by placing a paper filter in first and selecting Classic Brew. The coffee came out good but had a bitter taste. I then decided to Brew coffee with the permanent filter and selected the Rich setting. The coffee had no bitter taste and tasted smooth. My family and I all agreed that we enjoyed the Rich setting better than the paper filter setting. I am a coffee lover and could drink the coffee in either setting. But if you like a smooth flavor to your coffee, I recommend the Rich setting. The coffee takes about 12 to 15 minutes to brew. My favorite parts of the coffee brewer are: 1) the measuring spoon attaches to the coffee maker 2) the ability to set the time I want the coffee to brew, 3) having options of what type the type of coffee I would like for example (classic or rich brew) 4) being able to set the timer off when I want the coffee maker to start brewing the coffee 5) the ability to pull the carafe off the coffee maker in mid-brew 6) the fact the coffee brewer will turn off after it has been left on for an extended time. This helps me greatly as I live with elderly family in the house who sometimes forgets to power the machine off. When filling the water reservoir, I would prefer glass instead of the container being made of plastic because it makes me wonder if the measurement of the cups will eventually come off. Other than that, I like the product. It gets the job done!

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality, Ease of use

    Rated 5 out of 5 stars

    Great coffee maker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use. The coffee is great. Love the preset brewing time. Easy to clean

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Best Coffee Pot We Have Owned!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the Ninja coffee 12 cup brewer due to our other drip coffee maker failing again (twice in two years). My wife and I LOVE the design on this Ninja. Very easy to refill with water, The carafe DOES NOT drip like others when pouring. We just wished Best Buy had the 14 cup model.

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality, Ease of use

    Rated 5 out of 5 stars

    Good coffee maker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this coffee maker. Easy to clean and it makes better coffee that my old one.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very pleased with this purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy and logical to operate. Keeps coffee hot. Removable water reservoir makes it easy to fill. Fits under my cabinets and doesn't take up too much counter space. And oh, by the way, it makes great coffee if you use great coffee grounds!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 4 out of 5 stars

    Makes A Great Cup Of Joe

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works Great! Setting up is easy and had no issues since getting it for Christmas.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Too much steam

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you need to place this under a cabinet DON’T!! It will ruin your cabinets. Gives off way too much steam.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Silver Ninja

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Silver Ninja is just what I was looking for. The price is very good. The product itself meets all my expectations. Delivery was very fast! Overall, I live it!

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality

    Rated 4 out of 5 stars

    Flavorful Hot cup of coffee

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great hot coffee. Setup isn’t difficult and I do love the two options for classic or rich. The only issue is occasional leaking under reservoir. If you don’t notice it after you set up program brew you will not get the amount of cups you set up for.

    I would recommend this to a friend
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