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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1602 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers appreciate the 12-Cup Coffee Maker for its coffee quality and ease of use. Many also like the removable water reservoir, overall performance, and design. Some customers have noted concerns about the price, size, noise level, and filter.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 1,602 reviews
  • Pros mentioned:
    Water reservoir

    Rated 3 out of 5 stars

    Basic, overpriced, but does the job

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I expected better from Ninja and the price point. The upsides to this brewer, IMO, is the included scooper which is long, and doesn’t allow for an excess of grounds but is precise. Additionally, the removable water tank is a must for me. Programming is straight forward, and intuitive aside from the power button which isn’t as simple as just a switch that allows or disallows electrical current. What I don’t like is the lid because it has a stem requiring a straw brush if you want to hand wash. 12 cups is really pushing it as I did get some overflow from the strainer. Overall, it does the job but after using, I wouldn’t pay more than $50 as this is a basic coffee brewer.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Josh,

      Thank you for taking the time to share such detailed feedback with us. We appreciate you letting us know what you enjoyed about the brewer, as well as what didn’t meet your expectations. Insights like yours are incredibly valuable, and we’ll be sharing this with our development team for consideration in future improvements. If you ever need support with your unit or have additional questions, our team would be more than happy to assist. Please feel free to give us a call at 1‑800‑365‑0135, where one of our product specialists can help you. We hope to be a trusted brand in your home. We're available Monday to Friday, 9 a.m. – 9 p.m. ET, and Saturday, 9 a.m. – 6 p.m. ET.

      Kind regards,
      Ninja Kitchen

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ninja coffeemaker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the coffeepot. Looking for a simple coffeepot that makes great coffee and this is perfect

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use it every morning I’m loving it’s I want everything ninja

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Silver Ninja

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Silver Ninja is just what I was looking for. The price is very good. The product itself meets all my expectations. Delivery was very fast! Overall, I live it!

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality, Ease of use

    Rated 5 out of 5 stars

    Great cup of coffee

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We went through a few coffee makers before we came upon this one. Love the look, ease of use and features, but especially the consistancy of a good cup of coffee! The removeable water container is easy to handle. The small batch setting makes a great couple cups of joe. And the self storing measuring spoon on the side is fantastic. I love this coffee maker, no complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use, Water reservoir

    Rated 5 out of 5 stars

    Best Coffee Maker I have ever purchased!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband and I drink at least a pot a day. We go through coffee makers very quickly. This coffee maker is the best we have purchased. The carafe does not leak or spill when you pour. The design is sleek. I love the reservoir for the water. It's easy to fill and lift. The timer works great! And my husband loves the 4 cup option if he wants to make coffee at night. Ninja made the perfect coffee maker for my husband and I!

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality

    Rated 4 out of 5 stars

    Flavorful Hot cup of coffee

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great hot coffee. Setup isn’t difficult and I do love the two options for classic or rich. The only issue is occasional leaking under reservoir. If you don’t notice it after you set up program brew you will not get the amount of cups you set up for.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great coffee maker, got it for my parents in law. Works well for over a year!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, it's a very good product and I recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Newbie coffee

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Detachable water tank easy to use. Permits filling and cleaning easily. Enjoy the strength selections. Every permanent filter I’ve used leaves some residue in the bottom of the pit but this is quite low.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best coffee maker!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the functionality and how easy it is to operate.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Took the place of our Cuisinart which lasted nine years. This thing works fantastic. Can’t complain keeps everything nice and warm and warms up at a push of a button.

    I would recommend this to a friend
  • Pros mentioned:
    Water reservoir

    Rated 5 out of 5 stars

    Perfect coffee maker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This coffee maker is perfect for tight spaces with different functions like scheduling and the best part is that water tank can easily be removed and cleaned up.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I’ve never been a morning person!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seemed like we were in a commercial. From the very first cup, it was awesome. Smooth, great taste, and a wonderful way to wake up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Coffee Maker

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical that this coffee maker would live up to the glowing reviews. It does, and more. The coffee comes out hot and the keep warm function actually works. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best coffe maker u can own easy to use makes coffee fast

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome coffee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went from a $20 coffee pot to this Ninja and it's extremely better.. I love my coffee now in the morning

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Makes good coffee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good coffee maker. It came to replace a Mr Coffee. It advertises no BPAs. Hope is true. That was a prerequisite we sought after.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great coffee maker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hot coffee ready and timing is exavtly what your want. Great features in all.

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality, Ease of use, Water reservoir

    Rated 5 out of 5 stars

    Happy I bought it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really happy with this coffee maker. It is easy to use, the coffee tastes great, and I no longer spill when pouring into my mug. It is to see how much water has been added and it is easy to fill the detachable reservoir. The coffee tastes great. It has multiple settings and once you find what you like it is easy to make a perfect pot each time. It comes with a built in scoop but the scoop is on the small side so I use a digital scale to measure out a full pot of coffee. The smaller pots I sometimes make using their 1-4 cups setting also come out great. Easy to use the front panel for selecting how you are brewing. Since I make a large pot I use the stay warm feature to keep it hot longer. I had read that it emits a lot of steam at the end of the brewing cycle. It does seem to emit more than other coffee makers, but it is not at all a problem for me because it is on a counter in the open. Not sure if it would cause a problem for folks in some situations, so just making that observation.

    I would recommend this to a friend
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