Customer Ratings & Reviews

It's a great coffee maker, but after less than FOUR months of usage, a hole has appeared in the bottom of the reservoir that makes it impossible to fill up at the sink and reattach to the unit, which is the entire point of this style of coffee maker. So now I have to leave the reservoir on the unit, and full up the pot itself with water, then fill the reservoir. But because of the giant gaping hole in the bottom of the reservoir, it still leaks into the unit itself. It makes a mean cup of jo, but this is just shoddy. What's further, I reached out to Ninja's support email at helpfulninja@sharkninja.com, an email I found in these very reviews. That was on Jul 19th, so it's been over a full month and no reply. I know the email works too because I've followed up twice and while I get an automated "we have updated your support ticket" reply, I don't get any actual assistance. So Ninja, I tried to give you the opportunity to rectify this shoddy product and you have made zero attempt to do so. I must insist no one else buy this product, and I'm happy to attach pictures of the issue in question so you can see what might happen if you do buy it.

I love my coffee maker however the carafe cracked in less than 2 months.

Limited on pictures for reviews! This is a quiet and fast coffee maker and will take a #4 paper filter with ease. A paper filter (not included) allows for the easy removal of coffee grounds and transfer to the garbage can. You can use the included gold tone metal filter as desired that works as advertised. Timer works but I mainly use the manual options. Unit has lighted display buttons to tell you what the pot is doing at all times. Brewing coil does not shut off until the drop of water is forced out of the chamber. The warmer off feature is nice so you can walk away from the pot and never worry about it being on. The removable coffee reservoir is a game changer. I can go VFR direct to the refrigerator filtered water dispenser and fill it to the 10 cup point, If you have a taller dispenser you fill will vary. To fill mine to 12 cups I needed to manually add two cups. There are no cup markers on the carafe. The carafe does not leak when pouring. First pot that has not leaked for any brand. All parts to this product are sturdy and well built and were a welcome replacement to my $14 coffee maker. At the advertised price point this is worth the few extra dollars to get a unit that is not messy and user friendly. Excellent product.

After 3-weeks, I seriously love the Ninja 12-cup coffee brewing system. A perfect drip coffee consistent pot after pot. The water tank is easy to fill either by pouring water into it or removing the tank and filling it from the tap ( my sink has a carbon water filter). The coffee filter inside the Ninja brewer has a fine mesh gold screen filter medium. Works well enough but I prefer to still add my paper media inside it as it filters the fine coffee grind residue even further. If you brew 4 or less cups, just push the 4-cup button for a perfect brew. I make 6-cups (half a pot) and after a few adjustments for strength versus desired flavor, each pot is now great. Built in bright white-blue clock allows you to program a start brew time so your morning coffee is waiting. Automatically turns off if you forget or leave it warming for 2-hours. Strong or regular there is a setting for this too. I like the easy to remove lid on the pot making it easy for my large hands to wash out the glass pot.

Several features of the Ninja have been a very pleasant surprise. The removable water reservoir is very convenient. It saves an extra step as you don't have to fill the carafe and then dispense it into the reservoir on the machine. It's only a few seconds but it also greatly reduces spillage and counter mopping. I also appreciate the built in reusable filter basket. Rinsing it out is more inconvenient than tossing a paper basket in the trash but there is less clutter on the counter, no more using a paper towel if the filter supply is depleted and I believe the flavor is better than even when using unbleached paper filters. The lid of the carafe is a twist-lock type instead of the typical hinged lift-up and so far I haven't spilled a drop. It really is dripless whereas most other "dripless" carafes I've owned were not. The scoop mounted to the side is also a nice touch. I still use a measuring cup but still a thoughtful addition to the Ninja. I like my coffee black and rather strong and with my old drip pot used a heaping 2/3 cup measuring cup full of ground coffee per 12 cup carafe of water. I tried this same method with the Ninja turned to "Rich" and it was way too strong so their claim of getting more flavor out of the beans is certainly accurate. The Ninja's box states that the coffee is never bitter but it sure was the first time I used it. However, it's not necessarily the coffee pot's fault. I used the same amount of coffee on the regular strength setting and it was much better. The third time I used less coffee and returned to the Rich setting and it was perfect. With the way it brews, I can get the same strong flavor I enjoy while using less coffee. Coffee isn't cheap so no telling how much money this will save over the course of the life of the machine but I would imagine it will be significant. At 14.5" tall the Ninja is about 2" taller than the Mr. Coffee it replaced but we have quite a bit of room where we keep it. Just make sure you do too. In summary, the Ninja is an excellent coffee pot with numerous features and benefits over more standard machines. While more "conniseauer" types might disagree, this particular user is completely satisfied.

All in all a very nice coffee maker. There are 2 reasons why i enjoy this maker. Sturdy and design. The maker is sturdy. At a glance it seems a little compact but after looking closer it is actually a pretty thought out design. One thing that annoys be with coffee makers is that the actual peculating device (pump) inside is somewhat cheaply made, I didn't think that was the case with this maker, it actually seems to be a quality build. Secondly, the design. I think having a completely clear water reservoir is a cool touch. I have never seen this before. It usually has that transparent "guess" line. This reservoir leave no guess to the actual amount of water that is in the storage. I think this feature plays into why i am gaining more and more trust for this brand. All is very thought out about this sturdy futuristic coffee maker.

If your tired of your old coffee pot and don’t want to get a single cup coffee maker this is the coffee maker for you. It brings the new features of a single cup coffee maker to your old pot and then some. The best features I like are the carafe is heated which you don’t always get with other brands. You also don’t need to fill up the carafe any more and dump it in the back this machine allows you to remove the water tank fill it up and attach it back to the machine. If you really want you can still fill up the carafe and dump it into the tank but the new way let’s you save time and less chances of water spillage. The option of selecting a smaller batch is cool but you could do that with your old system by just dumping how much water you wanted. Your standard timer is provided and easy to use and a feature my single cup brewer will never have. I wouldn’t switch from my single cup machine but this is a good machine for the weekends for when I want more than one cup or company comes over. I included pictures of the exterior so you can see all the features and options. Way too many to list.

My grandmother loves to drink coffee. She has it several times throughout the day and into the evening. For quite some time, she has been using a single-serve coffee pot and we decided to give her an upgraded system for the holidays this year. Since she drinks coffee multiple times per day, we wanted her to have a full size coffee pot and since we have used other Ninja products, we thought this 12-cup coffee maker would be a good investment for her long-term use. This coffee maker is easy to use. There are easy to read labels on it and it’s fairly self-explanatory. I really like that all the components — including the filter — are washable. There are several brewing modes, which comes in handy since the members of our family all like their coffee just a little different. The small batch setting will work very nicely for my grandma as it will make 1-4 cups of coffee (approximately 1-2 large cups) which is perfect for her uses. This coffee maker has a sleek, attractive design and it’s very sturdy. I love that this is easy to use since my grandma appreciates technology, but doesn’t always understand how it works. I like that this is a high quality coffee maker at an affordable price. I would recommend this to others.

easy to clear with good coffee the coffee itself can be strong but very good it can use all the water in the reservoir very well but the only thing that is a disadvantage is the glass pitcher if you are not careful it might crack or bust to be careful

Well-designed, simple to use, decent price. Coffee comes out almost as good as an individual pour-over. Only drawback is no control over the time the warming plate stays on.

We've been using this coffee maker for about a month and we really like it, but there are a few improvements that could make it better. Some of the things we love about the product are: - Easy to setup - Cleaning is very easy and parts can easily fit in dishwasher - Doesn't need paper filters - Stays hot for up to four hours Things that could be improved: - If you fill to 12 cups, it is right to the brim so you have to be careful not to spill - Not 1-button start, need to turn on and hit start - Would be nice to have backlit buttons None of the items above are show-stoppers, or even major annoyances, but little things that could improve it in the future. The timer works as expected to have a hot cup of joe ready in the morning. Overall, we like the Ninja Coffee Maker and would recommend it to others.

The Ninja Coffee Brewer can brew coffee using a permanent filter or a #4 paper filter. I first sampled coffee by placing a paper filter in first and selecting Classic Brew. The coffee came out good but had a bitter taste. I then decided to Brew coffee with the permanent filter and selected the Rich setting. The coffee had no bitter taste and tasted smooth. My family and I all agreed that we enjoyed the Rich setting better than the paper filter setting. I am a coffee lover and could drink the coffee in either setting. But if you like a smooth flavor to your coffee, I recommend the Rich setting. The coffee takes about 12 to 15 minutes to brew. My favorite parts of the coffee brewer are: 1) the measuring spoon attaches to the coffee maker 2) the ability to set the time I want the coffee to brew, 3) having options of what type the type of coffee I would like for example (classic or rich brew) 4) being able to set the timer off when I want the coffee maker to start brewing the coffee 5) the ability to pull the carafe off the coffee maker in mid-brew 6) the fact the coffee brewer will turn off after it has been left on for an extended time. This helps me greatly as I live with elderly family in the house who sometimes forgets to power the machine off. When filling the water reservoir, I would prefer glass instead of the container being made of plastic because it makes me wonder if the measurement of the cups will eventually come off. Other than that, I like the product. It gets the job done!

We are really enjoying our Ninja 12 Cup Brewer. It’s easy to prep for brewing and it produces a flavorful cup of coffee.

Easy to use and every morning produces an excellent and repeatable cup of coffee. Worth every dollar.

Even brewing, timer is useful, metal filter saves money, heater doesn’t cool coffee, and detachable water tank make it useful. Better than an ultra cheap model, and a solid performing maker with some frills, but not too many. Built in spoon holder is very nice it comes apart easily to ensure a good cleaning.

Works very well. I did prefer the 14 cup model. Easy to use and clean up. Use the delayed brew all the time, works like a champ!

Easy and logical to operate. Keeps coffee hot. Removable water reservoir makes it easy to fill. Fits under my cabinets and doesn't take up too much counter space. And oh, by the way, it makes great coffee if you use great coffee grounds!

Because the best place in our kitchen for a coffee make is under an upper cabinet, it would be difficult to fill the water reservoir if it wasn't removable. This model makes it very easy. In addition, the controls are clear and let me set up the night before so coffee is ready in the morning. This is the second maker of this model for us. The first one stopped working when the internal wiring apparently melted after three years of use. I hope this one lasts longer.

Let's face it: this is the most consistently used item in my home. This is our 2nd one and we wouldn't have bought it again if we didn't like it. It's as simple as can be to use. I love the timer function so coffee is ready for me in the morning, and I love the adjustable timer for the heat/warmer function after the coffee is made and it's easy to clean on a daily basis or to descale it every month (that's an aspiration of course)

Makes the best coffee ever makes the good and hot. Love the way it looks.