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Customer Ratings & Reviews

Your price for this item is $199.99
The comparable value price is $259.99

Customer reviews

Rating 4.6 out of 5 stars with 1956 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers express satisfaction with the DualBrew PRO's ease of use, overall performance, and the quality of coffee it produces. The frother and design also receive positive feedback. However, some customers have expressed a desire for temperature controls and a permanent filter. Additionally, the absence of a warming plate was noted as a drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 1,956 reviews
  • Pros mentioned:
    Coffee quality, Design

    Rated 5 out of 5 stars

    When the 10+ year one breaks, get another Ninja!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing design in line with all the versatility this coffee brewer has to offer. I have owned a Ninja coffee maker for 10 years, so when it broke, I knew I had to try one again. This Ninja DualBrew Pro does not disappoint with its stainless thermal carafe and consistently good brewed coffee!

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality

    Rated 5 out of 5 stars

    PERFECT POT

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it, so far this is the best coffee pot that we have purchased. we have actually bought two other items in the ninja brand, One was the ninja slushy the ninja juicer . We also decided to purchase only ninja products. This coffee pot is totallyAWESOME! It brews a perfect cup hot and fast, we are totally satisfied♥️

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Get this coffee maker. You won’t be sorry.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a drip coffee maker. Kind of hard to screw that up. But, this machine makes preparing iced coffee a breeze and the milk foamer is awesome. It can prepare your own coffee grounds in a traditional filter basket, or you can replace the filter basket with the coffee pod thingamajig. The carafe is heavy duty which is great for clumsy oafs such as myself. It’s also easy to clean. When coffee residue builds up, simply boil some water and pour it in to the carafe along with a dishwasher pod, stir it up to dissolve the pod, then let it sit for an hour. The other pieces such as the filter basket and carafe lid are dishwasher safe. The Ninja also has a “Clean” setting; I use a solution of 1/3 white vinegar and 2/3 distilled or filtered water in the reservoir. Then, the clean setting slowly circulates the solution, allowing it to descale the system. Overall, this is the best coffee maker I’ve owned; so far, it has lasted almost a year of almost daily use and I hope it lasts for many more years to come. I try to limit the amount of kitchen gadgets, but this coffee maker has me becoming a Ninja shill. 9/10 - Easy buy. Some might be turned off by all the settings, features, and fussiness. However, if you’re like me, you enjoy options and switching it up every so often.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Incredible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this machine. I got rid of three other machines because this one combined all of those together. I only regret not fully researching the features. I didn’t realize it didn’t have a heating pad to keep the coffee hot. That is why the carafe is thermal, though. Overall, extremely happy with this.

    I would recommend this to a friend
  • Pros mentioned:
    Frother

    Rated 5 out of 5 stars

    Best purchase ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is, by far, my favorite purchase! I have previously been using a K-cup machine for a few years. I had decided to upgrade to one of the cafe with frothing units and compared a couple products; going over specs, abilities and reviews. I decided to purchase this Ninja Dualbrew specialty coffee system. The thing that pushed me more toward this one was the separate hot water spout. I love being able to have hot or boiled water without coffee residue. I am able to use this to make tea, hot cocoa and oatmeal as well as many other uses. This machine is incredible. I am able to make regular hot coffee, whether by the single cup or up to 12 cups. I can make lattes, cappuccinos, macchiatos, iced coffee. I love the frother and its ability to remove to clean super easily. When making a cup of coffee, I can use the filter or the k-pods. I have been using the filter method the most because it makes such a rich, flavorful cup of coffee each time. The functions are very easy to operate and clearly displayed.

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality

    Rated 3 out of 5 stars

    Good coffee, but lots of quirks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously had the standard Ninja Brewer, and was happy with how it worked, but the carafe broke and was on back order, so I went ahead and upgraded to this model. The coffee pretty much tastes the same as the previous one, which is great, but this model has some quirks that I'd reconsider if I was buying it again: - My biggest beef: I specifically bought this version with the thermal carafe because I thought it would keep coffee warm longer than a glass carafe with a warming plate. Unfortunately, that hasn't been the case. I didn't realize this when I bought it, but when you get the version with the stainless steel carafe, they remove the warming plate under the carafe, so the carafe is the only thing keeping the coffee hot. We now find that if the coffee has been in the carafe more than an hour or so, we have to pop it in the microwave to get it hot again, and that seems to change the flavor of the coffee a little. This was nearly enough of a dealbreaker for me that I contemplated returning it, but I didn't have the original packaging anymore. - There's no pour spout on the carafe -- just a smooth lip all the way around the carafe. The coffee comes out like a waterfall, and it inevitably splashes coffee in the process. It's a small thing, but kind of annoying, and a really odd design choice. - The way you measure water and coffee grounds is a little funky. Instead of filling the reservoir for the specific number of cups of coffee you want, it has markers that indicate 1/2 pot, 3/4 pot, full pot, etc. And my previous machine just used one scoop of coffee per cup you wanted to make. For this one, if I want to make a full pot of coffee, I use up to 7 scoops of the large end of the scoop. Just seems a bit vague. - For $250, I would expect it to come with a permanent filter, but it doesn't. Ninja sells one, but it's out of stock. - While having a separate K-cup option is great, you can't use reusable K-cups. I was a bit disappointed by that. At the end of the day, the coffee is good, but for the money, it leaves me thinking "I wish they did x instead of y" too often. If it broke, I'd probably replace it with the model with the glass carafe and warming plate.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Frother

    Rated 5 out of 5 stars

    one stop coffee shop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the versatility of the product switching between k-cups pods and coffee grounds with a variety of coffee size cups or carafe sizes and also the choices for iced coffee and specialty coffee as well. It's one stop coffee shop ! Its also very easy to follow the instructions in making the coffee. Big plus , a milk frother !

    I would recommend this to a friend
  • Pros mentioned:
    Frother, Overall performance

    Rated 5 out of 5 stars

    The best all-in-one Keurig style coffee mak

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Research the Ninja for quite a while. Had the top of the line Keurig for about 10 years. Decided to drive a ninja was not disappointed this is an awesome machine. Glad I made the switch to Ninja this thing is fast and requires no preheating like the Keurig. Love all the special features like the frother hot water port and the ability to make a pot of coffee and the stainless steel thermal pitcher is great because don't have to worry about breaking glass.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    love my Ninja coffee pot

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so easy to use my huxband makes the coffee every morning now. by the potfull or just a cup useing the pod feature. having the option to fill water tank on the side or back makes it convenient .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another fantastic Ninja creation!!!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely amazing piece of machinery, coffe brews perfect everytime ,but anybody can fo that. The real star of this show is the hot water dispensing my daughter loves tea and this is perfect from 2oz-55oz hot water at the touch of a button amazing the frother does what its supposed too as well Ninja just kicks butt never had a bad ninja product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stop considering this and buy it NOW!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this baby about 8 months ago (for reference) after our 4th other “k-brands” pooped out after about 2 years each. Let me just say that NINJA has done every little thing right that annoyed the heck out of me with the other “k-brand” over the years. I mean everything! The first few weeks my husband and I kept texting each other “OMG..the coffee maker can do this or that!” Best Features -the little whisk on the side!!! I use it everyday to mix my collagen powder into my coffee. Or make my kids chocolate milk -the dial to choose cup size goes from 2-55 oz.! -there are NO limitations (like the other brand) on anything when making choices - there is a button to switch to water mode! So your hot water won’t be slightly coffee flavored or have grounds in it. I use it for dissolving bullion when I am cooking. - The CLEANING CYCLE!! You no longer have to sit there and brew cup after cup after cup. Just fill it up and it spends 75 min cleaning. - There are no extra parts that you have to store separately! Everything stays on the machine. The top slides back and forth if you want to brew a pot of coffee. Even the coffee scoop attaches to the side! Things I mildly didn’t like (lol) - I with it came with the cone shaped brew basket because it is hard to find online. But it does come with some paper filters - even though it was not hard to use at all, it took a few days to learn all the amazing features. Just take the time to read the instructions! Keep the manual around for reference.

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality

    Rated 5 out of 5 stars

    Best maker EVERRRRR

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd ninja coffee maker. Last one lived 11/12 years and this one is the best one ever!!!! I can use coffee grinds or kcups and all the other features are amazing. Make sure if ur using a ceramic cup,rinse it in hot water or all the heat from coffee goes into the cup. U HAVE TO BUY ONE! Its amazing. Daughter in law loves hers too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Coffee System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This coffee maker is by far the best one I have purchased. It makes excellent coffee and is very easy to use. The thermal carafe keeps the coffee hot a lot longer than I expected. The hot water system & Frother are great additions that we use frequently. I would highly recommend this coffee maker.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a Christmas gift. The machine is awesome.Never any issues with it if you're tight on space, I definitely recommend getting this machine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent coffee machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent coffee machine that makes a great variety of drinks. I love the milk frother and being able to top my drinks woth milk foam. It was a christmas godt for my wife and we both love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Why did I wait so long to purchase?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how versatile this coffee pot is. The stainless steel carafe keeps the coffee warm for quite a while and there's not a hot plate to be left on. We are able to make all of our warm beverage options with ease. I hate that I waited so long to buy it.

    I would recommend this to a friend
  • Cons mentioned:
    Filter, Temperature control

    Rated 2 out of 5 stars

    Brews cold and basket design is poor

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This would have been a great maker if made the coffee hot and kept most of the grounds in the basket and out of the pot. On the brewed coffee, the temp was just not hot enough, it was at best a high side warm brew. I may have been able to live with that if it was not chock full of grounds. K-Cup seemed to work well, nice and hot. I tried everything the instruction said, everything I could find online, nothing kept the basket from overflowing and pouring grounds into the pot. I can only attribute this to the basket design, the over flow holes are just too low, allowing the grounds to pour out of the basket and into the pot every single time. We were using standard cone filters. It is entirely possible the gold basket would have corrected this issue. At a price tag of $249.99 I could not justify having to spend the extra money on the gold basket on the chance it was going to correct the brewing issue, and it would not have corrected the brewing temperature issue. I returned it and bought the Keurig dual brew, which came with the gold filter basket for $199.99. Right out of the gate, a perfect brew temp and zero grounds in the pot, not a single ground has made it to the pot. The Keurig has performed flawlessly since it came out of the box. I really wanted to like the Ninja, it had many nice features, a wonderful touch screen and looked very modern and sleek. It just could not perform it's primary function correctly. Had they included the gold basket, and it performed well with no or few grounds, I would have kept it regardless of the brew temp being too cool. Overall, I sadly cannot recommend this machine, it just fell short of basic expectations.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Coffee quality

    Rated 5 out of 5 stars

    Excellent Coffee and Tea Maker

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had this machine for over a year now. It makes excellent drip coffee for me every day. When I'm out of town, or if I forget to set the automatic timer, my wife uses it to make K cups faster and better tasting than our commercial Keurig ever could. We also use it to make tea one cup at a time faster than we can make it any other way. My son uses it on the lower temperature setting for herbal tea, while I use the boil setting for my Irish breakfast. There is no coffee affect to the tea water because the hot water tubing is completely independent of the coffee brewing equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Frother
    Cons mentioned:
    Temperature control

    Rated 3 out of 5 stars

    Better than average

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Things I love about this coffee maker are all the settings it has such as multiple size pots to brew, plus the single cup feature. I love the frother and the attached measuring scoop, and I love how quickly it brews a pot of coffee. The negatives are that the coffee does not stay hot very long at all, requiring me to microwave my coffee. The letters on the logo came off after not even a month? Why, I have not idea. Although I enjoy the frother it’s at a weird angle to hold and froth cream. Lastly, the cool lock off feature to pour midway through a pot has never worked successfully for me.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ninja 5.0

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best coffee machine ever invented I hope it’s last a lot longer then the other one

    I would recommend this to a friend
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