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Customer Ratings & Reviews

Customer reviews

Rating 2.4 out of 5 stars with 8 reviews

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38%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-8 of 8 reviews
  • Rated 5 out of 5 stars

    Fireplace

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes it’s wonderful! I haven’t used it as yet because it’s not cold enough ; but yes I’ve checked it out and it’s lovely. I enjoy it. Thanks again.!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good but hard to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some screws didn't have the hole to put them on so I had to use a hand drill to do it myself.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    No remote

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No remote, heat and fireplace not adjustable, bought because Best Buy specifications said it had a remote and adjustable heat.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Fireplace tv stand #3919222COM

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this as my Christmas gift but had to wait for my son to assemble it. Once he was ready to install the two center dividers for the electric heater, the dividers are two of the same letter C’s instead of C and D. Very disappointed. Now my son will be back in a week.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Damaged/ missing items

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just finally got around to opening the box to put it together. Noticed the instructions were missing. Only to then realize majority of TV stand was missing. The pieces that did come were damaged. Do better Best Buy!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible product and terrible service!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Try to assemble and all piece's did not come in box

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fireplace stand

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great just what I wanted helps keep me warm not being able to use my real fireplace

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Wasted $

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bottom left hand corner of this fireplace is peeling. Looks very cheap. I should've purchased elsewhere with better selections. Big mistake in purchasing this.

    No, I would not recommend this to a friend
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