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Customer Ratings & Reviews

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Customer reviews

Rating 3.9 out of 5 stars with 183 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

75%would recommend to a friend

Customers are saying

Customers love the affordable price, easy-to-use interface, and sleek design of the 4.2 with 32GB Memory Cell Phone. They also appreciate the decent camera, long battery life, and the fact that it is bloatware-free. However, some customers have complained about the phone being slow.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 183 reviews
  • Pros mentioned:
    Camera, Dual sim

    Rated 5 out of 5 stars

    Really nice and perfect size

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it as an "open box" with free shipping. The phone came on time as promised. Clean, no scratches, I like it a lot. I was looking for something small - the 4.2 is a perfect size for me. The second SIM will help when I'll start travelling overseas again (hopefully soon). Battery holds well. Camera is nice, lots of the photo processing features. I didn't notice any unnecessary apps preloaded like you get with the Samsung. I don't play games so not sure if the processor is fast enough. I use WhatsApp a lot and it works great. Nice phone, really. I would recommend it.

    I would recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      Thanks for sharing, Happycamper! NokiaMobileprofile1

  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Great efficient phone on a budget!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So my first smartphone I ever owned was an iPhone. I was looking for a temporary phone because iPhones are getting way to pricey. All my phones lasts me about 2-3 years until it breaks down completely. I was honestly going to purchase a cheap $50-80 smartphone as a temporary phone because I really needed it for work asap and I didn't want to shell out over $300 for something fancy on the spot. Then I realized my usage isn't all that needy or techy even at 28. I still wanted something decent in terms of performance and appearance. I came across this last Nokia at my Best Buy and I'm in love with it. Cons -Audio isn't the greatest. So I use speaker sometimes when I'm in loud places. -Camera is slow. Has like a one second pause. Not instant like an iPhone. -Doesn't support wireless charging ***Even with these flaws it's still very manageable if you're a simple friendly user.*** Pros -Great battery life! I work two jobs. Some days back to back. I don't have to constantly worry about charging my phone. -Android one software. Smooth and efficient. I've touched androids phones before, but this kind of Android software seems simple and gets the work done. -The appearance definitely makes it look like a pricey phone. -The power button also acts as a Led light notification. -Photos are decent enough to brag about your pets on Facebook -Has a touch sensor on the back of the phone to unlock and use with certain apps and features. I just love this phone!

    I would recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      We're so glad you're enjoying your device! We also greatly appreciate your feedback as we work towards making only the best for our Nokia customers. NokiaMobileprofile1

  • Rated 5 out of 5 stars

    One of the best phones I have owned

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read the "professional" reviews on this phone and they couldn't be further from the truth. Not everyone spends 100% of their time gaming and running HD streaming video. For us mere mortals I found its performance and feel excellent. The Android One (9.0 Pie) really isn't a stripped down OS. What is missing is all the bloatware and other garbage one finds with phones offered by the service operators. It's intuitive to use and I have had no lockups, freezes or other issues. I use it for email, messaging, some Internet surfing and the news which includes video stories, my vet's app, etc. Throw in a bit of You Tube as well, As far as battery life is concerned, so far it is the best of any phone I have used.

    I would recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      Thanks for sharing! NokiaMobileprofile1

  • Pros mentioned:
    Camera, Design

    Rated 4 out of 5 stars

    Excellent first phone for kids

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For +++ Design Overall it looks and feels better than its price might suggest. Decent camera Two back cameras perform more than dissent (for a budget device). A special button to activate Google assistant is quite handy if you use the assistant often. Android One - it means updates for the next two years, and no bloatware. Against --- Cons The back of the phone is a fingerprint magnet. You need to clean it regularly. After we updated software, for some reason, quite often Google assistant cant hear us. After a restart, the assistant works normally for a while, and then we need to restart a phone again. If you try anything demanding you will be very quickly reminded that it is a budget device. Overall It is a good phone if you do not do anything demanding with it and you do not expect top-notch photos at low-level light.

    I would recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      Hi Nenad,
      Thank you for your review. We're glad this device is working for you and your family. We also appreciate your feedback and would like to offer Nokia Mobile Care's assistance whenever you need it. They're available 24/7 https://www.nokia.com/phones/en_us/support/ NokiaMobileprofile1

  • Pros mentioned:
    Price
    Cons mentioned:
    Speaker

    Rated 4 out of 5 stars

    Good as for a low price replacement.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was discounted and bought for less than $130, good replacement, wasnt looking to spend hundreds on other high end models. Feels solid even though plastic, only has a speaker on the bottom right side, which it was on both as it could be louder but for the price as a new device it isnt a bother. Upgradable to Android 10, replaced a HTC one M9 that broke, cant compare the build quality but its very affordable and new and unlocked.

    I would recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      Thank you for sharing this with us. We appreciate your feedback! NokiaMobileprofile1

  • Pros mentioned:
    Dual sim, Easy to use

    Rated 4 out of 5 stars

    Who cares if it is pink? It's in a case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great phone for me and I love that it has dual Sims. It makes things easy to keep both my work phone and personal phone with me at all times. The price was down right inexpensive as far as a cell phone goes and since my area doesn't have 5g yet the fact that it is 4g makes no difference. The only reason I gave it one star is that with only 3 gigs of ram and limited on board space it isn't the phone for heavy users. For me, I love it

    I would recommend this to a friend
  • Pros mentioned:
    Camera, Easy to use

    Rated 4 out of 5 stars

    Good value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone because I was looking for something inexpensive with the latest OS. I use T-Mobile prepaid, so my choices on their site are limited. This phone is easy to use, and updates quickly. The calls are clear, and I like the screening feature. I love using the apps that help me improve my tasks and organizing skills. The fingerprint sensor works well. I haven't mastered the camera yet. My Samsung SD card was formatted, so the storage amount doubled, but some of my old data that wasn't backed up was erased. I'm glad that I listened to my mom and switched from Samsung to Nokia.

    I would recommend this to a friend
  • Pros mentioned:
    Dual sim

    Rated 4 out of 5 stars

    Great value within the price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a normal phone user - no games, not too many apps, but a heavy call & text usage. This phone seemed to be perfect for me and a true value for money. The best feature I liked is dual SIM. Rest, everything is average in the phone. Nothing to complain about. Decent camera, good battery life, decent sound quality, and overall smooth operations.

    I would recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      Thanks for your detailed feedback, Akhil! We appreciate your time and are happy to have you as part of the Nokia family :) NokiaMobileprofile1

  • Pros mentioned:
    Price
    Cons mentioned:
    Wifi connectivity

    Rated 4 out of 5 stars

    Great looks, Simple and affordable!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It isn't a flagship killer of sorts. But we wanted a phone that could be simple, affordable and got the job done for the time being. This is quite a good looking phone. It's super light and affordable. Only pet peeve I had was the fact that it doesn't connect on the 5G WiFi network at home. But that's not a deal breaker right now for me.

    I would recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      We're glad to hear that you're enjoying your Nokia 4.2, Solarbuzz! Have a great week! NokiaMobileprofile1

  • Pros mentioned:
    Camera, Price

    Rated 5 out of 5 stars

    Great phone for the average user!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this phone for my daughter. After much discussion with her dad and brother she decided to switch with me and I ended up with this one. I watch videos and text a lot with this phone and it's fine. My son has a Galaxy S9 and he brags about his great screen and camera. My phone looks great and the camera is decent and didn't come with a payment plan! You can get cases and screen protectors at Best Buy for this phone and the ring tones include the Nokia Melody, which takes me back!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice lower Priced phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from using Windows phone's for years I still don't love android but at least it's not iOS. The battery life seems nice, it can last for a couple days since I'm not a big app user. I have run into the black screen problem a few times during calls where the screen won't come back on during the call. But it's been infrequent and seemed to not happen again after a restart. Overall for someone that just needs a phone and doesn't live on there phone apps this phone seems to work fine.

    I would recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      Thanks for your review! We appreciate your time :) NokiaMobileprofile1

  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    Still debating

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is still too knew to give a thorough review. There are some good and not so good features. The camera is pretty decent. The style and ease of the phone is really nice. One issue we had, is finding a case in store. Best Buy had zero. The phone is a relatively new item, yet Best Buy didn't have a case and couldn't even order one. This is the one time I had to go to Amazon. Amazon did have many options available, but I prefer to purchase in a store. Second, the wifi is a little touch and go. If the signal is not the greatest, you probably won't have wifi. We can use the phone at one house, but not the other. Meanwhile, our smartphones work everywhere.

    I would recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      Thanks for sharing your thoughts, Donnie. For the wifi issue, please contact Nokia Mobile Care as soon as you can as we're sure they can help you troubleshoot this. They're available 24/7 https://www.nokia.com/phones/en_us/support/ NokiaMobileprofile1

  • Pros mentioned:
    Easy to use

    Rated 4 out of 5 stars

    Good phone for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched from an older Windows Phone due to no app support. I didn't want to spend too much and just needed something simple and relatively quick. I don't need anything fancy. This was perfect for me.

    I would recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      Thanks for sharing that with us! NokiaMobileprofile1

  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Decent Budget Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was on a budget and I needed a smartphone to handle basic tasks like calls, messages, and light app and browser use. I am happy with this phone but the camera is mediocre and it can run a bit slow sometimes but its not something that really impacted my opinion of the phone. The side button that lights up when you have a notification is pretty cool and the overall aesthetic and design is pretty cool. This a great phone for a young teens phone first phone or an elderly relative that needs an upgrade from an older phone in my opinion. If you have the money, I suggest spending a bit more for a more powerful phone.

    I would recommend this to a friend
  • Pros mentioned:
    Dual sim

    Rated 4 out of 5 stars

    Value for money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best part is the Duel SIM. I used it for travel, good battery life, good call quality. Bit slow, uses Android One and Camera is not that great.

    I would recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      Thanks for your review :)
      We're so happy your 4.2 is such a good travel companion! NokiaMobileprofile1

  • Pros mentioned:
    Camera, Price

    Rated 5 out of 5 stars

    Great phone!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely worth the price for under 200$ I really like the phone so far, Battery lasts about a day usually have to charge it daily. Love the features of the phone, fingerprint sensor etc... Only thing I'm not fond of is the camera. Even in well lit lighting my pictures turn out sorta dark and not bright like they should be but overall good phone!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's really a four and a half.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    -I bought this phone for my mom. She enjoys everything about it. The battery life lasts an entire day or more. It's very sleek and compact. The simplicity of the apps makes it a bit easier for her to use and understand. Not many pre loaded apps which is a good thing for memory. -Only con i can think of is that it's not USB-C but she doesn't really care about that. It charges fast and lasts a day, that's all that matters. Note: Make sure you purchase at least 1 year of insurance, I owned a Nokia myself and loved it but the Nokia company itself will not fix or offer you a replacement. Instead they said my 7.1 phone stopped working because of liquid damage but I had never spilled anything on it. It fell once, also when I set it on my phone holder all the buttons were accidentally pressed in together simultaneously and it reset and would not operate the same. They blamed me for wetting it though. Nokia's warranty itself is rubbish. They sabotage phones when you send them in. I WOULD NOT RECOMMEND NOKIA BRAND WITHOUT GEEK SQUAD INSURANCE.

    No, I would not recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      Hi BigLex,
      Thank you for your review! Regarding your experience with Nokia Mobile Care, would you be willing to send us an email at [email protected] so that we can escalated this matter? We'd need your full name and the device's IMEI number ion that email.
      Please get in touch! NokiaMobileprofile1

  • Pros mentioned:
    Dual sim

    Rated 4 out of 5 stars

    Great phone for the money.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is value for money and a clean Android phone with no bloatware, therefore, it's very snappy. The battery lasts for well over 24 hours when new. None of the latest gimmicks but that should not be expected at this price point. 5he dual SIM would be useful too.

    I would recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      Hi Jakes,
      We're so grateful for your review! And beyond glad that you're happy with your device. Thank you for sharing. NokiaMobileprofile1

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good item

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good for the price, food performance and works fine

    I would recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      Thank you!! NokiaMobileprofile1

  • Pros mentioned:
    Dual sim

    Rated 4 out of 5 stars

    Nokia

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dual SIM is my favorite thing about this phone. You can have 2 phone carriers and nobody would know if they didn't know any better. The only issue I had was with the speakers, they're poorly made.

    I would recommend this to a friend
    • Brand response from Nokia Mobile team
      Posted .

      Thanks for your review! We appreciate your feedback, as well. NokiaMobileprofile1

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