Customer Ratings & Reviews
- Model:
- NTEX02117NB
- |
- SKU:
- 6308761
Customer reviews
Rating 4.2 out of 5 stars with 367 reviews
(367 customer reviews)Rating by feature
- Value3.9
Rating 3.9 out of 5 stars
- Quality4.1
Rating 4.1 out of 5 stars
- Ease of Use4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the Commercial S22i Studio Cycle's easy assembly, workout variety, incline feature, and quiet operation. They appreciate the automatic resistance and incline/decline features, as well as the iFit program. However, some customers find the seat uncomfortable and the bike to be wobbly. There are also concerns about the bike's price, warranty, and software.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Terrible connectivity
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The bike itself is fine. The software connectivity is terrible. It endlessly reboots and buffers for very long periods of time so much so that is it useless. I have a very strong signal where it is located, but still continually acts up. Tech support is no help. The problem seems to be that it will not stay locked on one signal. It sees competing wifi signals from neighbors, cell phones, etc and it keeps bouncing around to them. The connectivity is definitely the issue. Do not buy until they fix the connectivity issues.
No, I would not recommend this to a friendRated 1 out of 5 stars
Lasted two weeks before breaking
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really upset. This bike broke after my wife and I used it for about two weeks. It’s now been sitting in the basement for probably close to a month while we wait for NordicTrack to even respond to us, then have parts sent to us, then supposedly a tech is supposed to come out at some point. Who knows when. Interestingly - they were SUPER responsive when we were looking to buy the bike.
No, I would not recommend this to a friendBrand response from Icon Fitness Product Expert
Posted .Matt
Sorry to hear that your exercise bike has broken. We apologize about any delay you have experienced with customer care for this issue.
We can understand how frustrating it can be to have unusable equipment waiting around while you were intending to pursue your fitness routine. We want to get your bike running as soon as possible so you can get riding again.
Please contact us directly at ce@NordicTrack.com with your case #1-R101050 so we can check on the process and see if we can move it along for you. Don’t give up. We’ve got your back.
Thanks -NordicTrack
Rated 1 out of 5 stars
Quality isnt there. Wobbles
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tested this bike out on 3 occasions and found that when you are going all out the bike wobbles from side to side and on one bike it was making scratching noises on the spinning wheel. I ended up going with the Peloton bike because it didn't have these issues. Peloton also has a much more established on-demand library.
No, I would not recommend this to a friendRated 1 out of 5 stars
Ridiculous service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’d love to be able leave a review about the bike but I can’t even get Best Buy to deliver the bike that I ordered and paid for. I must have talked to ten different people and nobody knows anything. Definitely think twice before buying yours from here.
No, I would not recommend this to a friendBrand response from Icon Fitness Product Expert
Posted .KelliW
We are sorry to hear that you have experienced a longer than usual delay on this cycling equipment and hope you have been able to receive it and begin the workout routine we are sure you are eager to perform.
Please contact us directly with any concerns about this product at ce@NordicTrack.com. We stand by the quality of our products and will assist you with any questions you may have once it has arrived.
Thanks - NordicTrack
Rated 1 out of 5 stars
Wow I think these positive reviews are fake
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never worked from day one. After one stupid attempt at fixing it, now I’m waiting on a console with no ETA since out of stock. I’m disputing it on my credit card and they need to be sued.
No, I would not recommend this to a friendRated 1 out of 5 stars
Absolute junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Two major parts broke within the forst 10 rides. Piece of junk that I spent 2k on. DO NOT BUY THIS!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
I had same problem (Got half worse than divorce)
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Opened box and half the bike is missing turns out there should have been two boxes. No crank no main bike frame no no handle.
No, I would not recommend this to a friend