Customer Ratings & Reviews
- Model:
- NTRW99147
- SKU:
- 6426199
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 3.8 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers are satisfied with the RW500 Rower's easy assembly, foldable design, quiet operation, and affordable price. They appreciate the convenience of the iFit app and the effectiveness of the workouts it provides. However, some users have expressed concerns about the tablet's battery life and the resistance levels of the rower.
This summary was generated by AI based on customer reviews.
Rowing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall love this rowing machine. It was easy to put together very happy with my purchase
I would recommend this to a friendDisplay wouldn’t track
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Rower’s display wouldn’t track anything at all after I unboxed it and assembled it. I had to adjust the reed switch to get the display to actually start tracking stats which was a mission to get done. This shouldn’t happen with a brand new machine that has never been used and that was just unboxed for the first time. I am extremely disappointed already at this machine!
No, I would not recommend this to a friendBrand response from Icon Fitness Product Expert
Posted .TechGeek
Sorry to read that this rower’s display needed a reed switch adjustment before it would track stats.
The reed switch can adjust while in shipping before assembly, and would need attention at assembly to ensure proper performance. Does your display operate appropriately now that the reed switch is adjusted?
Please contact us for more assistance and we will help make sure your rower is working at its highest capacity as designed. Email us at [email protected] with the case #1-R101520.
Thanks - NordicTrack
- Pros mentioned:Workout quality
Rower review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, love apple fitness to go with it. Holds my iPad well.
I would recommend this to a friend Great Workout
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love the workout. What we don’t like is the screen needs charged separately. It’s a pain to remember to charge it.
I would recommend this to a friend- Pros mentioned:Workout quality
Excellent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Excellent workout! Keeps me going! Better then the ones at the gym.
I would recommend this to a friend Getting back into shape
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The perfect tool for getting back into shape and having fun too.
I would recommend this to a friend- Pros mentioned:Ease of use
Rowing for health!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, easy setup with another person. Sleek design.
I would recommend this to a friend Solid Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid product w/ a good workout, a bit cumbersome / loud.
I would recommend this to a friend- Pros mentioned:Workout quality
LoveMyRower
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this rower. A great machine and a great workout.
I would recommend this to a friend Do not buy NordicTrack rower. Garbage
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This NordicTrack rower is garbage. Purchased 2 RW500s. On both the electric resistance did not work.
No, I would not recommend this to a friendTerrible machine. Great classes throught iFit.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had a terrible experience with this machine. There is NO difference between levels 1-26. Why have 26 levels if there is no change in resistance? I had a service technician come out twice and also got conflicting information from the technical support team on the phone. Most say I should feel a big difference. Another plus the repairman said that's just how it is. I wish I could return it but it's past the 30-day return policy. I like NordicTrack brand, but this machine is not what I thought it would be. The two stars are for the iFit program you get for a year. There are some great classes to choose from.
No, I would not recommend this to a friendBrand response from Icon Fitness Product Expert
Posted .DisappointedRower
We are sorry to hear that you feel there is no difference between levels 1-26 on this rower. The resistance system is magnetic and a big difference should indeed be felt between level 1 and level 26.
Can you tell us more about what conflicting information you may have received from our technical support team? We would like to ensure that your rower machine is working to its optimum quality as designed.
Please email us directly at [email protected] with your case number 1-R100909. We look forward to assisting you with your rower machine.
Thanks -NordicTrack
Rower
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is great. Just what I needed to get back into shape.
I would recommend this to a friendPoor quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this, brought it home, and unpacked it. Wow, it had a lot of assembly involved. Oh no, the holes dont always line up, and sometimes you can only put some of the screws in. But the worst part was its operation. You can adjust the resistance either using the buttons, or manually adjusting the fan. NEITHER made any difference. So I googled "RW500 resistance doesnt change", and guess what? There are lots of people with this problem, and NordicTrack support wont help them. There is even a YouTube video where this guy takes the wheel cover off, and explains in terms of physics, why this problem happens and how the NordicTrack is POORLY DESIGNED. 1 star for this cheap junk. 5 stars to BestBuy, for a pleasant return experience. I spent $200 more and got a rower (through BestBuy) that is HIGH quality and the resistance works.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .RowBoy
We’re sorry that the assembly for this rower did not meet your expectations and that there was a resistance inconsistency on the unit you had.
Adjusting the resistance can be done following the steps on page 10 of your user manual. After adjusting digitally, you must fine-tune your resistance level manually by moving the resistance handle either toward the front or rear of the machine to increase or decrease resistance. Both steps will allow you to come to the resistance preferred.
Assembly for this rower can be made easier using the free app called BILT, which estimates assembly should take 30 minutes when two people work together to accomplish the task.
Instead of Googling past reviews, please reach out to us for assistance if you ever have a question about the performance of our equipment. We are here to help you get the most out of your workout experiences.
If you have further questions, email us at [email protected].
Thanks - NordicTrack
It can be better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It can be better when it comes to taking Heart Rate .
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .JairamB
Thank you for your feedback. We’re sorry that your unit isn’t tracking your heart rate as well as you had anticipated. Can you give us more information about which monitor you are using to connect to the rower? This will help us to better assist you.
You are welcome to reach out to us at (833) 680-4348 or email us at [email protected] so we can help further.
Thanks! – NordicTrack – Powered by iFIT
worst company I've ever come across
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want to warn anyone looking at ANY NORDICTRACK machine. By August, the machine would not turn on at all. We have been in contact with NordicTrack and iFit for literal HOURS of our lives. They continue to reject us for any parts for our broken machine, and have "lost" several of our support tickets. I have NEVER experienced a worse company in my life. FYI, we also purchased the two-year extended warranty on top of our machine still being covered under the first warranty, and still they won't fix it. TERRIBLE, TERRIBLE, TERRIBLE.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .JenniferR
We want to sincerely apologize for the experience you have had with getting your rower working as it is designed to. Your feedback is appreciated and will be passed on to upper management to take into further consideration.
We want to make this right for you. Please send us a direct message on Facebook or give us a call at (833) 680-4348 so we can address this appropriately.
Thanks! - NordicTrack - Powered by iFIT
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I noticed a tear in my resistance strap two weeks and a day after my purchase. One day outside of my return window. The iFIT/Nordic company sent me a replacement and told me it was “user replaceable”. The entire unit had to be disassembled, so they ultimately had to be pressured into sending out a tech. The tech replaced the part, put the unit together, and 24 hours after that, there’s a loud clicking sound. Would avoid this unit.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Brkr
We are sorry for the needed servicing and that it sounds like this unit still needs further maintenance to get you back to your rowing routine. We understand how eager you must be to get this resolved and would like to collect more details to get you the needed assistance right away.
Email us at [email protected] for further help.
Thanks - NordicTrack
It will have to go back
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Nordic treadmill that I bought 10 years ago finally died so I decided to get a rower. The rower was delivered 11/4/21. It worked great until 11/22/21 when the timer and the stroke counter stopped working. I unplugged it & when I plugged it back in it worked for about 20 minutes. It has not worked since then. I paid for assembly and for the warranty. But if I am having issues 3 weeks after delivery I can only imagine what I will have to deal with a year from now.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .LishaB
We are sorry this rower’s timer and stroke counter has stopped working and would like to help assess this with you. Have you reached out to us for assistance?
If any electronic functions on this machine are malfunctioning, it may be a simple issue with the wiring. Try this:
Power off and unplug your machine. Check the assembly section in your user manual and find any wire connections that were assembled (these may be shown in the exploded drawings).
Unfasten these connectors, then push each individual wire into its connector to make sure they are all fully seated. Inspect the pins on the connectors for any damage/bends. Then reconnect the wire harnesses, making sure the connectors are oriented properly and fully pushed together. (You might feel a small click when they push together.)
If the issue persists, contact us for additional assistance. Email us at [email protected] with your personalized case number, 1-R101962, so we can further assist you.
Thanks - NordicTrack
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Easy to assemble and use. Workouts are great with the one month IFIT membership and on board pre-programmed workouts
I would recommend this to a friendImmediately Broken, Poor Customer Service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really excited to get the rower and set it up. Set up wasn't too bad, but unfortunately as soon as I set it up it was apparent it was broken. The motor used to adjust the magnetic resistance was constantly clicking and wouldn't respond to any changes in the resistance setting. I reach out to NordicTrack twice and it took them two weeks to even respond to ask for photos and videos I already included with my original ticket. If you Google around you'll see issues with this motor is not uncommon.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .RickNedman
We are sorry this resistance on the rower hasn't been working as expected. Please understand that rowers are designed to provide a cardio-based workout, not a weight or resistance-based workout. This means that you must get at least 20 strokes per minute in order to feel the resistance change.
At low strokes per minute, the fan speed is not fast enough for the resistance lever position to affect the resistance level. Although the resistance is changing, as evidenced in the volume of air displaced, the change felt by the user may not be as dramatic as expected.
The resistance on this machine is generated when the flywheel fan moves fast enough to push against and displace the air in the flywheel housing. The resistance lever opens or closes vents in the flywheel housing to control the amount of air the fan can push.
That being said, it should not be clicking loudly and we can offer assistance with any needed troubleshooting. Please be patient during our busy season as we work to respond to all requests as soon as possible. We assure you that you will receive a response. Email us at [email protected] if you wish to contact us another way.
Thanks - NordicTrack
Great Workout
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent piece of equipment. Great feel to it. Great glide, very comparable to actual rowing.
I would recommend this to a friend