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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 3446 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers have good things to say about the overall performance and protection offered by the 360 security suite. Users also appreciate its ease of use and straightforward installation process. The VPN performance and device compatibility are additional benefits that customers find valuable. However, some users have noted concerns about the frequency of notifications and the limited subscription length.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 3,446 reviews
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Strong security with a slight trade off

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First and foremost, the security aspects of Norton 360 are top-notch. It provides comprehensive protection against a wide range of online threats, including viruses, malware, phishing attempts, and more. The inclusion of LifeLock Identity Advisor adds an extra layer of security to protect my personal information, which is a huge plus in today's digital age. However, the main drawback I've encountered with Norton 360 is its impact on my computer's performance. I noticed a noticeable slowdown.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Important to have, but personal preference. Can’t go wrong

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Hi ShawnSpencer,
      Thank you for sharing your thoughts! We completely agree—having strong protection is an important step toward peace of mind. We’re glad Norton 360 is meeting your expectations and appreciate your recommendation. If you’d like tips on making the most of features like VPN or Identity Advisor, we’re always here to help.
      Stay safe online!
      — The Norton Team norton_us

  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Norton and LifeLock are the best

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the security that Norton and LifeLock provide. easy to down load and work with.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Overall performance, Vpn performance

    Rated 4 out of 5 stars

    Good antivirus

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good overall antivirus software. And a good VPN service

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Protection

    Rated 4 out of 5 stars

    Very nice and effective program

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good (and free) program to protect both YOU and your computer; easy to install and it handles things in the background

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 4 out of 5 stars

    Norton 360 Deluxe

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and navigate. Does not really slow your laptop down like other antiviruses and does a great job with malware, adware and riskware.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Vpn performance

    Rated 4 out of 5 stars

    Antivirus

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried and to be honest it was quite good better than other antivirus. The VPN was fantastic

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 4 out of 5 stars

    Pretty Good Protection

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Norton protection is a good and affordable antivirus. Came with the PC I bought and was very easy to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent product

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used Norton 360 with LifeLock Identity Advisor for a few months, and it was decent. The antivirus and VPN worked well, and I liked the dark web monitoring. But the identity protection features felt pretty basic compared to other plans, and the pricing structure was a bit confusing. It’s fine for basic coverage, but not the most comprehensive option out there.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thanks for taking the time to provide us with your feedback. We have been the recipient of many performance awards over the years and hold a Top Product AV Test Certification. With AV Comparitives, we have been tested and performed in the highest performance category, Advanced+, receiving 3 stars - https://www.av-comparatives.org/tests/performance-test-april-2023/. Please feel free to check out further 3rd party testing and certifications here https://www.av-comparatives.org/vendors/norton/. Appreciate your feedback! norton_us

  • Pros mentioned:
    Overall performance, Protection

    Rated 4 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The protection works fine for the viruses and pop ups, I haven't experienced any slowness as of yet.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Great software to keep your info safe

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After getting hacked a few years back, I feel a lot safer with this product. Especially since my kids are now using my pc. Easy to use even for people who don’t know pcs well.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Good Stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good stuff worth it to make sure your stuff is secure.

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 5 out of 5 stars

    Norton 360 Device Care: A Comprehensive Review for

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a tech-savvy individual who values device protection and peace of mind, I've had the opportunity to explore and evaluate Norton 360 Device Care, a comprehensive device protection plan offered by Norton. Here's a detailed review of this service, highlighting its strengths, potential areas for improvement, and overall value proposition for device owners. Strengths: Comprehensive Coverage: Norton 360 Device Care provides comprehensive coverage for your devices, including accidental damage protection, mechanical breakdown coverage, and surge protection. This comprehensive coverage ensures that your devices are protected against a wide range of potential damages, from cracked screens and liquid spills to mechanical failures and power surges. Easy Activation and Claim Process: Activating Norton 360 Device Care is a straightforward process, and submitting claims is equally simple. The user-friendly app allows you to easily register your devices, track claim statuses, and receive updates on the repair or reimbursement process. Widespread Repair Network: Norton 360 Device Care partners with a vast network of authorized repair centers, ensuring that you have convenient options for getting your damaged devices repaired. This extensive network makes it easy to find a qualified repair center near you. Reimbursement for Authorized Repairs: In cases where you prefer to have your device repaired at an unauthorized repair center, Norton 360 Device Care offers reimbursement for the cost of eligible repairs. This flexibility allows you to choose the repair option that best suits your needs and preferences. Additional Benefits: Norton 360 Device Care goes beyond device protection by offering additional benefits, such as 24/7 technical support and access to Norton's online security tools. This added value enhances the overall package and provides additional peace of mind. Areas for Improvement: Deductibles and Coverage Limitations: While Norton 360 Device Care provides comprehensive coverage, it's important to note that deductibles and coverage limitations apply. Understanding these limitations before purchasing the plan is crucial to ensure it aligns with your specific needs and expectations. Exclusions and Pre-Existing Conditions: Norton 360 Device Care excludes certain types of damage, such as intentional damage or damage caused by normal wear and tear. Additionally, pre-existing conditions are not covered. Familiarizing yourself with the exclusions and limitations is essential to avoid unexpected surprises. Potential for Claim Denial: While Norton aims to process claims promptly and fairly, there is always a possibility of claim denial. This could occur due to various factors, such as incomplete documentation, failure to adhere to plan guidelines, or damage falling under an exclusion. Overall, Norton 360 Device Care offers a valuable service for device owners seeking comprehensive protection against accidental damage, mechanical breakdown, and surge protection. Its user-friendly interface, extensive repair network, and reimbursement options make it a convenient and flexible solution. However, it's essential to understand the deductibles, coverage limitations, and exclusions before purchasing the plan to ensure it meets your specific needs and expectations. Rating: 4.3 out of 5 stars Recommendation: I recommend Norton 360 Device Care to device owners who value comprehensive protection and peace of mind. Its coverage against a wide range of potential damages, user-friendly claim process, and additional benefits make it a worthwhile investment for those seeking to safeguard their devices. However, it's important to carefully consider the deductibles, coverage limitations, and exclusions before purchasing the plan.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Useful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Useful tool, would purchase again. When ever I ran into issues with the screen, this help navigate through solutions

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for sharing your feedback. We always strive to provide a 5-star experience and welcome any additional comments so that we can do better next time. norton_us

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    I love it!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton has always been a great brand. Nothing to complain about!!

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Rated 5 out of 5 stars

    Comprehensive Security with Great Protection

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Norton 360 with LifeLock offers excellent protection for all my devices. The VPN ensures safe browsing, while the identity theft protection gives peace of mind. Easy setup across Android, iOS, Mac, and Windows. The 6-month subscription provides solid coverage—highly recommend for comprehensive online security

    I would recommend this to a friend
    • Brand response from Norton & LifeLock Product Expert
      Posted .

      Thank you for your feedback. We love hearing from our Norton customers! norton_us

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can never go wrong with online protection and Norton is easy to use and available on multiple devices.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 4 out of 5 stars

    Its okay

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Itd an okay product thats easy to set up and havent had any problems with it yet.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Protection

    Rated 4 out of 5 stars

    Protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to work great! Have not had any issues with viruses or my computer locking up!

    I would recommend this to a friend
  • Pros mentioned:
    Installation
    Cons mentioned:
    Notifications

    Rated 5 out of 5 stars

    Norton 360 - great but could have more options

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seamless installation, works on all devices I have. Suggestions for improving non-intrusiveness: notifications are a bit annoying and slows down device - should have option to only run when device is idle.

    I would recommend this to a friend
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