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Customer Ratings & Reviews

Your price for this item is $189.99
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The comparable value price is $199.99

Customer reviews

Rating 4.7 out of 5 stars with 2635 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.9 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers are positive about the SHIELD TV's streaming capabilities, performance, ease of use, and 4K picture quality, with many praising its gaming functionality. However, customers are negative about the remote control design and some experienced issues with lag and WiFi connectivity. A few also mentioned the price point as a potential drawback. The user interface also received mixed reviews, with some finding it clunky or difficult to navigate.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 2,635 reviews
  • Rated 5 out of 5 stars

    The Shield is great!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like Android OS for application compatibility and with 1 gig lan port is great because other devices have 100mb and if you use a vpn it’s just that much slower. The 4K movies look great and 5.1 audio has no issue. If you reboot the shield once week you should have no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Forget cable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best electronic investment ever we own two. no need for cable anymore it pays for itself. Good wireless internet recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve tried them all and this is the most reliable and quickest. Replaced an Apple TV and An Amazon box. Happy with the call.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Gaming

    Rated 4 out of 5 stars

    Ok device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as good as a Roku but it does it job, wit the added gaming portion of its content. Not so much media content, but ease of use works well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not perfect, but the best Android TV device by far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Odd, but it's still missing HDR in both YouTube and Google Play movies. It's the flagship android TV device, and doesn't support Google's streaming services? Shame that one device can't quite yet do it all (whether you need it to or not).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome console

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mainly use this for netflix and hulu. Het the remote well with the extra cost. No batteries all rechargeable. Picture quality is almost as good as my led tv. This is being used on a 12 year old LCD tv. Need to use a decent quality HDMI cable. Made a night and day difference.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    The best Android streamer out there...by a mile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to use the product for a while before I left a review. It works really well, I only use it to watch movies so I’m not sure what it’s like to play games on. It’s fast and does everything you want it to do. I’m extremely happy with it. Would highly recommend this android box it’s definitely worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    4K HDR Beauty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as the Sony Android TV was not giving me the surround sound capabilities that I was after. I bought this to give me the same Android OS but with 4K and HDR. It is amazing. It's super fast compared to the inbuilt Android OS on the Sony TV and the games, although I didn't buy it for that purpose, are pretty great as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is all that and a bag of chips. I would recommend this to anyone. Way better than paying the high cost of cable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best android tv box I've owned. Easy setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Easy setup. Some guidance from the Internet for loading certain applications, but not difficult. Highly recommend.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    happy with purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great for cordcutters. I'm able to watch & record live tv on a 2nd television without purchasing a second antenna

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is awesome. Basically it’s faster downloading and better quality. I would definitely recommend to a friend.

    I would recommend this to a friend
  • Pros mentioned:
    Streaming

    Rated 5 out of 5 stars

    Best streaming box, period.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great streaming box and if you're into games, PC and Android, this is the streamer for you. If you're just looking for a streaming box, you can get away cheaper. This thing is very powerful and it can stream 4k HDR content. It supports HDR10 and Dolby vision. You can easily expand the storage on the 16gb version with a USB 3.0 stick.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    This thing is amazing

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Roku, Fire TV, and other devices to do my streaming from, but this device blows them all out of the water. This thing is so fast and supports all the TV and audio formats that you can't go wrong. Some may flinch at the price, but in the end it is well worth the cost.

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 5 out of 5 stars

    Outstanding all-in-one entertainment device!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving this! The gaming is top notch, and the UI is speedy and very responsive. I love that you can also play STEAM games. Hookup is extremely easy. I’ve stopped paying for cable. I even take this on trips to make hotel TVs infinitely more entertaining. (This is the second one I’ve bought.)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best streaming device.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is the best streaming device i have. gets updates and my other 2 devices do not so in a few years the will be junk.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Streamer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Shield as an upgrade to both my Fire TV Stick and my Roku 3, and it is definitely an upgrade to both units, and I haven't even used the gaming side of it yet. Everything is better, picture quality, sound quality, and no buffering. I believe it to be the best available system at this time.

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 5 out of 5 stars

    Great console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The SHIELD is a great media streamer—the 4K HDR output looks incredible, and controlling playback with a remote is preferable to using a phone. As a gaming device, the SHIELD is surprisingly capable. GeForce Now with Steam integration is intriguing, but I don't know if it's something I'd pay to use.

    I would recommend this to a friend
  • Pros mentioned:
    Streaming

    Rated 5 out of 5 stars

    Love my new Shield

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not much of a gamer, but still love this box for all it's streaming capabilities. The built in Plex Media server is really nice, but don't expect the same performance you would get on a PC. I opted for the model without the built in hard drive. This makes it smaller and it can be hooked up very easily to any USB storage.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great product and service from Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Nvidia has such a fast process and clear picture

    I would recommend this to a friend