would recommend to a friend
BikingGal Posted
The Geek guy came to set up my computer. I already had it plugged in & running. He connected it to my printer. Took less than 5 minutes. Paid for an hour.
This review is from In-Home Basic Training for Computing Devices: 1 hr
Pbnk Posted
My computer was set up. I'm not positive all updates were made as computer turned off during the night. I'm still unable to sign in and will be contacting someone soon.
This review is from In-Home Basic Training for Computing Devices: 1 hr
Andi Posted
Agent Ben was very helpful. Some problems were easy to solve and others he had to try different solutions for. He was patient and clear in what he was doing and why.
This review is from In-Home Basic Training for Computing Devices: 1 hr
DogsRUs Posted
The tech listened to what I had as a problem. Went over my equipment. Then educated me on how to do things and recommended the additional proper equipment I needed.
This review is from In-Home Basic Training for Computing Devices: 1 hr
Maggie15 Posted
I have always been impressed with the kindness and friendliness of the staff that I have interacted with. However I have been very frustrated with the system you have. I had a computer and printer which were not working together. I called Geek squad to remedy this situation, Well it didn’t work out. No Blame for you there. I understood that it wasn’t your fault. It was suggested that I buy a new printer which I did. I set up an appointment for 12/26/2019. Between 1:00pm and 8:00pm. I waited in my apartment for even longer, in case your technician had to come a little earlier because of a glitch in the schedule It was a no show for the second time. I have spent hours and hours or more on the phone trying to discuss this issue only to either give up after an hour waiting or to accidentally be cut off or dropped while waiting. I am very Frustrated!!!! Please call me ASAP I will not be available today from between 3:00 to 4:00. Due to a concert I signed up for.
This review is from In-Home Basic Training for Computing Devices: 1 hr
Posted
Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
lincoln2012 Posted
Matt was very efficient we appreciate the time he took to rectify the problem I was having on my computer. Geek Squad was well worth the money.
This review is from In-Home Basic Training for Computing Devices: 1 hr
TheBoss Posted
The young man that came out to give me basic technology training was awesome, very knowledgeable!
This review is from In-Home Basic Training for Computing Devices: 1 hr
14344 Posted
The gentleman who did the training is very knowlegable and patient. He answered all questions in a manner we could understand. Very personable.
This review is from In-Home Basic Training for Computing Devices: 1 hr
GEEKSQUAD Posted
The first person I spoke with was very friendly but did not seem sure about how to handle my question. It took her two tries to get me someone who could help me. This person explained the problem but it was a different answer than what a Geek Squad consultant who came to my house at an earlier time to help me with navigating my computer.
This review is from In-Home Basic Training for Computing Devices: 1 hr
Lucas Posted
On time. Listened and answered questions and concerns. Very personalable. Computer responding better. Later problem fixed by phone.
This review is from In-Home Basic Training for Computing Devices: 1 hr
14344 Posted
All questions answered so that we understood everything! All programs explained. Wonderful hour spent in learning about our new computer
This review is from In-Home Basic Training for Computing Devices: 1 hr
geno Posted
The Geek Squad cleaned and fixed my hacked computer quickly and efficiently. Very short down time. I will recommend them to anyone.
This review is from In-Home Basic Training for Computing Devices: 1 hr
dns45 Posted
Geek Rep was very qualified and did a great job. He made sure I understood everything
This review is from In-Home Basic Training for Computing Devices: 1 hr
Stamplady Posted
the agent help me set up my new Dell computer and did a great job. Went over and above letting me know how to do things.
This review is from In-Home Basic Training for Computing Devices: 1 hr
Jetaway Posted
Was a slow start but then ended up fixing things that I was not expecting.
This review is from In-Home Basic Training for Computing Devices: 1 hr
Frey Posted
Agent Matt got my emails on all devices synced up. Henn be is always helpful & knowledgeable.
This review is from In-Home Basic Training for Computing Devices: 1 hr
1CaityCat Posted
Will plan for him to return after isolation due to the Covid 19. Need to have ATnT check my WiFi first.
This review is from In-Home Basic Training for Computing Devices: 1 hr
Ramjet Posted
The instruction was given in a way that I was able to understand.
This review is from In-Home Basic Training for Computing Devices: 1 hr
Jimmy9 Posted
The agent helped us figure out our new laptop and how it works.
This review is from In-Home Basic Training for Computing Devices: 1 hr
bhrd Posted
Training my mom, what to say, they did something, not sure what.
This review is from In-Home Basic Training for Computing Devices: 1 hr