Customer Ratings & Reviews

Ooma VOIP is the best internet phone service hands down! If I had known about this i would have kicked comcast to the curb years ago. Easy setup and better price than magic jack.

BUY IT. WORKS GREAT IF YOU HAVE DECENT INTERNET SERVICE. ALREADY PURCHASED AND USE 6 OF THESE UNITS FOR MY COMPAY AND PERSONAL. EMAILS A VM FILE FOR SAVING IF YOU NEED TO.

Fairly priced tool to rid yourself of your local phone companies ever more expensive phone line.

works as advertised. excellent financial solution to the landline issue.

I would recommend Ooma to anyone who does not like phone bills.

Ooma provides simple and clear phone service for just pennies a day. Who can complain about that?

If you have reliable high speed internet service and are looking to keep a home phone # for cheap Ooma is the way to go. It is easily setup - plug it into your cable modem and router using the simple diagram. Go to their website to create an account. You can choose a new phone # or port over you current number for a fee. If you go with a new number you will be ready to use it in minutes. For me the quality has been nearly as good as my cable company's phone service was and since I have a reliable high speed internet service I've had no phone service issues in the 2 months I've been using Ooma. The quality is good, faxing has not been a problem, no need for a computer other than to manage you account or any special phone handsets. I have an all-in-one printer/fax that I plug the phone line from Ooma into then plug the phone line out into the main base of the 2.4GHz wireless handsets I have. You can listen to voicemail online, using your phone by calling into voicemail like you would your cell phone or just pushing play on the Ooma device like you would an old fashioned answering machine. The best thing is there is no additional cost once you buy the box - all the main features you'd expect are included like voicemail and caller id. If you want some of the extra premier features such as 3 way calling, special rings, block lists, etc. you can get that for just $9.99/month. Their website lays out the included features and the premier features. I was asked about hooking up a home alarm since I do not have one I did not look into this but sure its on their website and if not just ask them. Overall a nice cost effective way to keep a home phone.

Saved money for relative on a fixed income great voice quality no issues

Also loved that I got a $20 gift card with the purchase

I did a fair amount of research on alternatives to traditional land line service. I considered dropping the landline and just using my cell phone, but decided I wanted a phone number tied to a landline that I could give to local businesses, charities, etc., to avoid running up cell phone minutes. Sort of like the equivalent of having a separate email account for retailers, etc. To be clear, my expectations were that OOMA would be "almost as good" as a traditional landline, and not "as good or better". According to Consumer Reports, customers rated OOMA the #1 phone service last year, handily beating the big phone companies. I decided to try OOMA, and purchased at Best Buy because I could return the product in 30 days if it didn't live up to expectations. Centurylink (formerly Qwest) provides my DSL service. I had 1.5 MPS service, with a separate modem & wireless router. The setup was as easy as advertised. In less than a half hour everything was up and running and I was making calls on OOMA. After 30 days of flawless performance, I decided to keep OOMA and upgrade my DSL service to 12MPS (my decision to upgrade DSL was unrelated to OOMA - OOMA worked fine with my existing 1.5MPS service). The DSL upgrade required a new integrated modem/router. An integrated moden/router is one where the modem and the router functionality are both built in to one box, versus two separate boxes. I had some concerns that this change would impact my OOMA service, because I read one review that reported OOMA was incompatible with their integrated modem/router, albeit the service provider was AT&T. OOMA chat support assured me that OOMA would be compatible with my new modem/router, and they were correct. I plugged OOMA into the new modem/router, power cycled, and everything worked fine. As a side note, on 2 occasions, I found OOMA online chat support to be responsive, and my questions were accurately answered. However, on a third occasion, I used OOMA telephone support. I found telephone support equally responsive and accurate, but the background noise in their call center was awful. I mean, it sounded like the person on the other end was talking in a crowded bar during happy hour. I was barely able to understand what she was saying, and I had to ask her to repeat everything at least twice. Long story longer, OOMA works with my setup. I dropped my Centurylink landline, and I'm saving ~$60 a month. In my experience, call quality (sending and receiving) is comparable to a traditional land line, which exceeds my expectations. I didn't give this product 5 stars only because I reserve the highest rating for truly exceptional products and services, such as Apple.

After trying magic jack for nearly a year, I finally had all I could handle. Magic Jack was constantly echoing, poor voice quality, occasional static, and use of your computer or any other device requiring internet service simultaneously was out of the question. It was a poor replacement for a primary line for home service. Hesitant, I decided to do more research into VOIP providers including online services and more well known services such as Vonage, etc. If I wanted voyage's prices, I would have resumed my home phone through the telephone company. None the less, after using magic jack, I was skeptical. I did a lot of research and reviews of other customers before deciding to try the coma. I have to say, I've had the device nearly a month now and have been extremely satisfied. I honestly cannot tell any difference in call quality in comparison to that of a landline from the local telephone company. In fact, I believe it may even be better. NO echoes, no static, no computer required to be on at all times and not in use. Your main internet connection is fed into the coma device. It prioritizes calls over all other internet traffic. This results in significantly improved call quality. Before you go thinking...that must slow down internet speeds and delay other web services- NO, it doesn't. I still play movies through netflix on my xbox wirelessly with HD playback uninterrupted. I surf the net, watch HD movies online all while enjoying great call quality. I have had NO issues with caller id and have even ported my old magic jack number into my new coma account. I pay a modest 3.57 a month for the taxes and 911 charges to coma. In exchange, I receive unlimited nationwide calling. No complaints here!!! There has only been one instance of service interruption that I know of. It lasted approximately 4-5 hours and was a nationwide outage. Ooma was quickly restored. I checked online and according to bloggers and other ooma customers, the last outage had been nearly a year prior. I can deal with ooma being down 4-5 hours a year. When I had regular phone service- I had more problems. Probably down for routine maintenance anyway. Overall, I would recommend this product.

Ok we just got done waiting the 3 weeks to port our old number! All systems go now! You can be up and running in 15 Min's if you change your number. We wanted our number to stay the same. So that's 3 weeks for Verizon to give it up but it's worth it! OK hidden charges, yes there are but it's not bad at all, here's the break down! You have to pay the taxes. Under $12.00 a year. We went with the Premium. The Premium cost $119.00 a year. Then starting the second year it's $119 plus $17.00 for the taxes. Premium taxes are more. So the free one cost under $1.00 a month and the Premium one cost $9.92 a month the first year and $11.42 a month after that. It cost $39.00 to port your phone number but if you get the Premium they pick up the $39.00 port fee. We are canceling Verizon on Wednesday. So I'll let you know if there are any exit fees involved. It cost a lot up front. We paid $199.00 for the base and $49.99 each for three handsets, totaling $149.70 for handsets. So $349.69 total at best buy. Look at the Best Buy ad this week and its the normal price but you get one free handset. So the cost is the same in the long run. You'll want at least one of their handsets if you go with the Premium because you get two phone numbers then. If someone is using the phone you just press line two and you can dial out with their handsets, so they are worth it. Yes you get two phone numbers with the Premium. So far we LOVE it! How can you go wrong. It's not free really but hey almost!!!!!!!!!!

I tried the magic jack and it seemed to work ok on a regular phone, but when I bought a Dect 6.0 phone it wouldn't ring so I decided to try the ooma phone system. I researched online and I found that there are some issues with magic jack working with some phones. I made the mistake of trying to set it up before activating it, but it was easy enough to correct. You want to activate your phone on the web site before hooking up ooma. It seems to work perfect. They recommend hooking it between your cable modem and router, but I didn't like it that way. So I have it hooked into one of the out ports on my router and it works fine that way. They say they usually update it on the weekends at night, but twice last weekend I seen everything blinking and updating and it was around noon. So I guess it would have knocked you off the phone if you were on it? I don't know? It only took a couple of minutes. The first time you hook it up, it will take several minutes for the first update. Best Buy had these $50 off, so I figure in 4 months it will pay for itself. The ooma premier is $9.99 a month and with that you get a second phone line and blocking/forwarding options. I think when the trial of premier runs out, I will buy a year. When you buy a year, they will either transfer you phone number free or send you a free second cordless handset. So for $10 a month, you have 2 lines with all the features. It seems to be the best deal going unless you can use the magic jack. You need your computer on and logged in to use magic jack, but with ooma you don't need a computer. I keep my cable modem on all the time anyway, so I always have my phone with ooma. I highly recommend it though I have only had it a couple of weeks.

Ever since I hooked up Ooma, it interfered with my Roku, wireless to my laptop, etc. Some of the phone calls were extremely choppy too. And yes....it was hooked up correctly. Was easy to return and I did not accrue any charge via Ooma for the 2 weeks I used it.

Overall I love this product. There was a little echo in the phone until after I configured QOS. QOS fixed the issue and now the handsets sound great. I wish it didn't have to physically hook into the router / modem because that is not a convenient location for the Telo unit to be located. I wish it were a wireless network connection. I had a little issue activating the service online because of having a different billing & mailing address and had to call customer service to resolve it. They answered my call quickly and were very helpful. It took a little bit of trial and error to get it up and running, but overall it only took about 30 minutes (I have a complex home network, so that was really the issue, not the Telo itself). I would recommend this product to anyone who can afford the up-front $250 and $50 each for the handsets. I think it's a little pricey, but over a few months of having no phone bills to pay, the savings will outweigh the initial cost. Before buying I was reading the promotional materials and it seemed like you could have multiple phone numbers in different area codes. It turns out that you CAN have this feature, but you only get one additional area code number for free. After that one, you have to pay a monthly fee for any additional ones. It would have been nice to provide a free phone number for a couple of my relatives to call me instead of just one of them. There is no headset jack on the handsets or the base. That would have been a handy feature to include for those longer phone calls. It gets tiring holding the little telo handset up to your ear for a long period of time. There is a speaker phone feature, but that is not always convenient. It was easy & fun to configure my contacts list with the online tools. You can even group them by "Family", "Friends", "Emergency Services", or whatever you like. Handy. It would be really cool if the telo handsets had the ability to display the picture of the person calling instead of just the text name. I can't speak for the longevity of the product because I have only had it for one month. So far, so good.

I have been using it for 3 months and am completely satisfied. Initial installation was easy and flawless - like others I had it up and running in less than 20 minutes. It has been 100% reliable and the voice quality is perfect - no one can tell a difference from our old land line. You get a free trial of their premier service and they even notify you before your trial is up so you have a chance to cancel. (I wish companies would follow their lead.) I have been able to fax from home without an issue and have it plugged into my Time Capsule router without issue. A couple of caveats to be aware of: 1. There is a $40 fee to port your old number (this is clearly stated on the web site) 2. It also takes 2-3 weeks for the number port to go thorough. Ooma updates you on the process and it was otherwise painless.

After a lot of research, we decided on Ooma. I'm so glad we did: * setup was a breeze * voice quality is very good, had no complaints, have not told anyone of the change and they have not spoken of any issues * customer service was very good. had a couple questions that were quickly answered with online chat. * the transfer of our existing number was estimated to take four weeks, it took four days * our landline phones were outdated so purchased great Panasonic cordless with 6.0 dect plus technology, it works great with ooma * love the ability to grab voice mails from their website * the best thing was (after listening to complaints for a year from my wife due to rate hikes) hearing my wife call ATT to cancel - priceless! * have gone from $40/month to $3.50/month

Took a chance and purchased this Ooma box and I'm glad I did. I was previously paying $32/month (after taxes) for VoIP service, now I pay nothing. It is easy to setup. You go online and register the device on the ooma website. BE CAREFUL. They have a premier service for $9.99/month extra (which is still an excellent deal) which you get free for the first couple of months. It comes with extra features like block lists and simultaneous ring (will call your cell phone when your home phone rings). You will automatically start being charged the monthly fee after your trial service ends unless you uncheck the box, which some users might miss in the excitement of setting their service up. There are other cool features for a small price. Like you can get another phone number (2 lines) for just $4.99/month extra. However, the basic free service will be all you need for a home phone since most have cell phones anyway. The device will let you make fax calls as well. My old VoIP service wouldn't even do that. It has an answering machine feature in case your phone system doesn't have one. Here is how I have mine connected: 1. Connected the Cable Modem into the Ooma Telo with the ethernet cord (you must have cable or dsl service with at least a 256k upload speed to use the device) 2. Pluged my home router (WAN) into the Ooma Telo with another ethernet cord. 3. Pluged my Panasonic Phone Base System into the Ooma Telo, then placed the other handsets throughout the house. Cable Modem->Ooma Telo->Netgear Router->PC The ONLY major complaint I have is that the power cord disconnects very easily from the Ooma telo because the plug is so small. The slightest movement will cause it to come out. I've been using it a month now and the calls are clear, even when the wife and I are surfing the net. I've only had to reset it once. For $250 bucks,it will pay for itself in less than a year.

Bought the device at our local Best Buy this past Friday after reading a ton of reviews on it and deciding we would try it. Working towards eliminating our long-standing traditional landline. We now have the alarm system in our home monitored via cellular connection instead of the landline, so that's one less piece of equipment that'll need a landline. Installed the Ooma device attached to an 8-port switch/hub that connects to our wireless router... no problem... easy setup. Have used the device on and off over the past weekend and thus far, I can't find a single thing at all wrong with it that makes me/us want to consider keeping our traditional landline present. Call quality has been equivalent to or surpassed the call quality experienced over the years with our traditional landline. We paid the up-front cost of porting our long-standing home # over to the device and that should be complete in about 2 more weeks. We'll connect the Ooma device at that point to one of our home phone jacks in order to provide service to all of the jacks throughout the house. This will save us about $35-$36 per month. I'm very pleased thus far with the purchase!

When Ooma started out a few years back, they were pitching "free" phone service. The government regulators have since caught up with them, and new customers must now pay a $11.75/year regulatory fee after the first year of use. Not free any more, but pretty darn close. (BTW, Ooma doesn't get this money -- it's a tax.) With this "basic" level of service, you get virtually unlimited calling in the US (I think there is a 5000 min/month limit to prevent commercial use), and incoming caller ID (number only). Some people have complained that features such as voice mail and caller ID name are not included in the "basic" service, but try getting phone service for under $1 a month from any other POTS or VoIP provider! What makes Ooma great for me is the Premier service. You get this service FREE for 60 days after you activate your Telo, and it runs $120/year thereafter. For $10/month, look at what you get: * "Instant" Second Line (during a call, anyone else in the house can pick up another handset and get a fresh dial tone) * Caller ID w/Name * Enhanced Voice Mail with web/remote access, email notification, etc. * Multi-Ring and Call Forwarding * Call Screening and "Do Not Disturb" functions * BLACKLISTS! Add a number to your personal blacklist and they'll never ring through again! There is also a "community blacklist" with known telemarketers blocked. * Customer Support via forums, email, and telephone * Free Number Port OR Free Handset The Ooma Telo itself is one stylish box. I love the black finish and the cool blue glow! Set up was easy -- plug it in between your broadband modem and your router/computer, and it configures itself for your network automatically. You can also place the Telo behind your router (but then you should probably configure router QoS to give voice traffic higher priority than data). I've tried it both ways, and the Telo works great -- I get great call quality even with concurrent internet use. If you are considering replacing your current home phone service, you should strongly consider Ooma. I've used Comcast digital voice, Vonage, and AT&T CallVantage VoIP services in the past. Despite the up-front equipment cost, Ooma offers better features and great call quality at a MUCH lower overall cost. I'm VERY happy with Ooma!