Customer Ratings & Reviews

The Geek Squad explained to me about the tiny, mighty computer and what it can do compared to a big desktop computer! An all-in-one desktop computer can save space and reduce the need for a bigger office desk.

Called the Geek Squad for help on a router that we had purchased and was having problems. They were very helpful and gave me the information that I needed to get a Router/Modem that would work in our home. Even had them help out with my laptop several months ago and was very pleased with the professional manner and wisdom of the tech. I highly recommend them.

Geek Squad fixed my laptop issues on time with great quality. The team was easily approachable, kind, maintains high professional standards, helpful and competent enough for the services. They were clarified my doughts/questions with 100% satisfaction. They were also suggested for their total membership, which I took it & found very useful.

I just finished building my first PC from scratch, and overall, it was a great experience. I’m a beginner, but with help from YouTube and ChatGPT, I was able to get everything installed and wired correctly. First power up, everything came on, fans whirring, lights flashing but thats where the fun came to a pause. I ran into issues while installing Windows 11 from a USB drive. No matter what I tried, I couldn’t get it to boot properly using the ISO. After spending hours troubleshooting, I finally took it to Geek Squad, and they had it installed and running in about two hours. Huge relief! Everything’s working great now, and I’m proud of how much I learned through the process. Geek Squad was knowledgeable, gave me kudos on my build and said this can happen, so loved their reassurance too...Highly recommend if all else fails!

The Windows 10 installation, was necessary because my old HD was not operating properly, installed a new SSD and reinstalled the windows 10,but the old HD 'lost' the product key. The Geek Squad tech, help me find a new product key(at a great price) and got my Windows 10 OS, running great and did this right there no need to return or leave device. This tech, Charles Rao was very helpful the entire time informed me of everything I needed to know. My computer runs like new. It's an old machine, really grateful for the, Geek Squad.

I mean typical from them it depends on who you get don’t think just because they work at geek squad they know hat they are talking about. Sometimes not very helpful

They were great and professional. I feel my laptop is safe

Wonderful service from the in-house Geek Squad at my local Best Buy. Installed new operating system same day and had my device back in my hands 3.5 hours after dropping it off!

Greeks came to the resue, downloaded windows and was a black-out screen and couldnt get back into my computer. I gave-up it up for dead. I made appt. and in few hours I was back online brand new. I had other questions, when I came back that I no problem helping me. The price was right!

They performed clean reinstall of windows 11 after my Asus crashed from the GPU. My asus studiobook would not complete the factory reset on its own. I asked Geek Squad to check my hardware to mske sure everything was ok and they did not check the GPU, which was dead. But they did what I asked/paid for quickly. I'm just not a fan of standing in line at Best Buy.

The Geek Squad is another reason I went back to best Buy to purchase my new computer. Although sometimes you have to wait, it's worth it to get expert advise. The Geek Squad added an extra 2 Terabytes to my hard drive- something I could never do.

The Geek Squad diagnosed the problem with my Toshiba Satellite laptop and got me running in a matter of hours which was faster than they quoted. Everyone in the store that I interacted with were very helpful and I'm very happy with their service.

they were very helpful and explained everything and answered all my question

I am very happy with the expertise of Geek Squad people, especially in local stores. The oversees employees oftendo not alwayshave the skills to fix issues you need and often do not understand your problem.

Marc and team was outstanding during my data transfer to my new computer! Following the transfer they went over the operation of new configurations and shortcuts. Great experience!

Very Friendly and Helpful. They fixed my laptop alot faster than they thought it would take

They did a good job -- diagnosed the issue correctly and fixed it. I think I paid 200 dollars

Agent was able back up all my data and was very cordial

Fast service! Kind people! Very attentive to what I needed! Very knowledgeable and called upon quicker than expected

The Geek squad is one of the best features of Best Buy. I have brought in various computers for assistance. They are so knowledgeable and not just “computer geeks”. They have cloned my laptop for me and were able to move all documents, etc from my old laptop to the new one in very little time! Their service is a GREAT service! my