Customer Ratings & Reviews

Took my Surface laptop in to be re-started and bright bavk to factory settings. Returned a few days later although it was ready the next day. Took it home and the keyboard wouldn’t work. Went back and they installed a driver and after a bunch of updates , my laptop is running like new. The employees at BB Geeksquad were wonderful - although I never scheduled an appointment they were quick and efficient and explained things well.

Was overwhelmed with end user fixes and needed an extra set of hands to help with the work. The team was courteous, knowledgeable, and great to work on my overload.

The Geek squad is one of the best features of Best Buy. I have brought in various computers for assistance. They are so knowledgeable and not just “computer geeks”. They have cloned my laptop for me and were able to move all documents, etc from my old laptop to the new one in very little time! Their service is a GREAT service! my

Data transfer went smoothly except for the quicken files. My software was from 2002 and wasn’t compatible with today’s software program. We finally got it working and all is great!!!!

The Windows 10 installation, was necessary because my old HD was not operating properly, installed a new SSD and reinstalled the windows 10,but the old HD 'lost' the product key. The Geek Squad tech, help me find a new product key(at a great price) and got my Windows 10 OS, running great and did this right there no need to return or leave device. This tech, Charles Rao was very helpful the entire time informed me of everything I needed to know. My computer runs like new. It's an old machine, really grateful for the, Geek Squad.

They are great technichens who know computers inside and out and are very patient and kind and explain with great detail what and how to fix problems

Geek squad went ABOVE and BEYOND on providing outstanding service on my computers I needed cleared and refixed up. They took time and patience on helping me with all my questions I have asked and needing to understand the new updates. Happy with their service and time. Would go back for any questions if needed.

Called the Geek Squad for help on a router that we had purchased and was having problems. They were very helpful and gave me the information that I needed to get a Router/Modem that would work in our home. Even had them help out with my laptop several months ago and was very pleased with the professional manner and wisdom of the tech. I highly recommend them.

Have used Geek squad for many years and the knowledge and ability of its staff is always so trustworthy. Recommend it to all my friends. Really love being able to make a appoint and they are always on schedule!

I had my new laptop installed with Microsoft ware. Very pleased with the out come.

Really got my pc back on track when this Microsoft bug shut me out had me up in running on less that 24hr

I had an issue installing my new Samsung 990 EVO Plus, these guys found the issue quickly and fixed it. Laptop is up and running like new.

Wonderful service from the in-house Geek Squad at my local Best Buy. Installed new operating system same day and had my device back in my hands 3.5 hours after dropping it off!

The Geek Squad was amazing!! Patient and very knowledgeable. Never made me feel stupid trying to explain my problem with computer.

Very Friendly and Helpful. They fixed my laptop alot faster than they thought it would take

They did a good job -- diagnosed the issue correctly and fixed it. I think I paid 200 dollars

Greeks came to the resue, downloaded windows and was a black-out screen and couldnt get back into my computer. I gave-up it up for dead. I made appt. and in few hours I was back online brand new. I had other questions, when I came back that I no problem helping me. The price was right!

The Geek Squad diagnosed the problem with my Toshiba Satellite laptop and got me running in a matter of hours which was faster than they quoted. Everyone in the store that I interacted with were very helpful and I'm very happy with their service.

Geek Squad remains the best thing that Best Buy has going. In recent visits to local Best Buy locations, I found the stores inadequately staffed to handle the crowds. The knowledgeable, professional sales agents appear to be a thing of the past. The only exception is Geek Squad. They are staffed by friendly, knowledgeable professionals. Geek Squad still requires customers to make appointments to drop off and pick up devices. However, I did not encounter the long lines from 3-4-5 years ago. This could easily be a walk in service as it once was.

All around good service. Fast and efficient. Good work!