Customer Ratings & Reviews

We’re very helpful and got my pc fixed faster than the time frame they gave me

Your Geek Squad members are so great and patient. They help everything. I am not a hi-tech smart person, your Geek Squad members answer my question, shows me how and all to do and to do not. I thank them for their time and services.

Amazing! My computer got hacked. I called them and they fit me in asap. It was done in a day and since all was backed up it was easy to reinstall my stuff. The woman who helped me was awesome!

The Geek Squad crew is simply the Best!! They were able to revive my laptop AND save all of my files/data. I couldn't be more pleased! Thank you so much!

My laptop got sick from a virus and locked up. I made an appointment with the Geek Squad and was able to bring it in the next morning. They explained the process to be used and quoted the cost for the service and that I could get it back in a couple of days. They were able to get it done and back to me in less than 48hours. Problem solved and I've had no more issues. Very professional and courteous. No confusing tech talk, just good work.

The agents took care of my emergency computer hard drive issue with patience, understanding, and knowledge. I was beyond thrilled with everyone's customer service.

I am totally impressed. I thought there was no hope for my laptop and Geek Squad came through and installed a new hard drive and now my laptop has been running smoothly. Thank you so much Geek Squad.

Son needed laptop hard drive replacement and Geek squad did an excellent job and his laptop was also loaded with any new window updates as well. Son mentioned laptop runs a lot smother and was very happy with the Geek squads quick drive replace and window patches updates. it was estimated between 24 - 28 hours and only took 8 hours. Thank You for great work Geek Squad Team.

The guys greeted each customer with respect. That scheduled my upgrade quickly and finished the job earlier than expected.

Geek squad restored my son’s laptop to the factory settings. I was a walk in appointment and service was quick. It was also completed before the promised day.

Laptop was hacked needed to reset service was great but they never volunteered to help reistall programs. I am not a computor geek

Brought my laptop in with VERY slow 5200 rpm hard drive and replaced it with Samsung SD drive. Geek Squad copied over the operating system and files. My laptop is MUCH faster now.

Middletown Best Buy has always been the best. About a month ago I was having issues with my computer come to figure out it was just that I didn’t have something uploaded into my new SSD card. Within an hour they were able to figure out what the issue was took great care of my PC and made sure all the test needed to be run were up-to-date. I am so thankful that I have an easy source such as Middletown Best Buy to be able to do what I need to do and not have to worry, especially when it comes to PC tech questions

I really like Best Buy for guiding me from scammers and keep my account safe

Geek Squad Agent fixed my gaming PC when all hope was lost. They did an amazing job and were very polite. They text me when there was issues and when it was completed. I highly recommend them and their team to anyone. I will be using them in the future for any other issues I may have. Thank you Geek Squad.

Very knowledgeable and helpful. Repair was completed in a timely manner. Very satisfied with the customer service I received.

They did a great job helping me fix my MacBook in a timely manner and made sure to explain everything done to it!

I took my new computer which was a gift from my daughter and my older computer to Geek Squad to have everything transferred, It was done much faster than I expected which was a pleasant surprise.

They were very fast and efficient. Even helped out with other issues I had.

They were very helpful and very attentive to make sure I was happy satisfied with their service, one worker even cleaned my laptop, which I am thankful for.