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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 1130 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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90%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 1,130 reviews
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    New OS installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation of a new OS was done very quickly and perfectly. Excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service to have!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a new Dell computer that came with a 512gb SSD hard drive, however, my needs require more storage space than that, so I had them install a 1tb SSD hard drive & upgrade to windows 11 pro, they also made the 512 SSD a storage drive, The computer works flawlessly, and the membership paid for this service by the Geek Squad, love it!

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    The Geek Squad is without exception is the Best+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The customer service and expertise is stellar. When ever I call with an issue it is resolved!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixed my laptop promptly and able to log in. Good quick service from Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Never disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always so kind and helpful. The geek squad crew directs me to the best options for what my needs are

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad Technicians know their stuff and deliver in a timely manner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Laptop with New Programs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My previous laptop took a serious and non-recoverable nose-dive on me. When the Geek Squad ran their diagnostics the found the information on my hard drive was not recoverable. Soooo, I decided to go ahead and purchase a new laptop. I carried my purchases to the Geek Squad folks and they quickly installed the new programs and settings for my use that day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service was great everyone is always very helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The program is a great value , the team actually cares about you as the customer .

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    The Geek Squad came to the rescue again, slam!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Forget about going anywhere else to have your computer worked on. These guys are efficient, reasonable and fast. They even come to the house, amazing. Top shelf service from start to finish. I'll never go anywhere else.

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Helping an old lady

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The representatives were knowledgeable and patient.

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 4 out of 5 stars

    Positive Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad team was very knowledgeable and helpful throughout the process. Unfortunately, they were not able to fix my laptop but the service was exactly as I would expect. A full refund was issued.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Upgraded

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had them add an SSD as the main drive and move the original as a data storage. When i replied to survey with a question, I was contacted surprisingly fast! They were able to assist me directly over the phone. Simply Fantastic!

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Saved a lot of money and hassle. Recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek guys are awesome. Cleared my computer, put back windows 10 and added a few downloads. It was ready in just a day. Great job.

    I would recommend this to a friend
  • Pros mentioned:
    Helpful

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The insulation was fast. The guys was very knowledgeable, friendly and respectful of my car kept it nice and clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr. J. Gurley

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get it, it was the best investment I ever made. My grandson adored the game. He’s mesmerized!

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    AWESOME

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The crew at the store were awesome. Especially Mike, who seemed to know exactly what I was looking for.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Very fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were so fast, i was worried i would be without my work laptop for days but i walked in and they fixed it that same day

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 4 out of 5 stars

    Replaced hard drive on my sons desktop computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took me months before bringing my sons computer in to be fixed! Once I did it was fixed in a day! Geek squad figured out the problem kept me updated and fixed! I was happy with their service!

    I would recommend this to a friend