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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 51 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers praise the Genius Pro 9600 Rechargeable Toothbrush for its thorough cleaning ability, long-lasting battery life, and convenient travel case. Many appreciate its ease of use and excellent performance. While some find the toothbrush pricey, the superior cleaning and other positive features often outweigh the cost for many users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 51 reviews
  • Pros mentioned:
    Cleaning
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Great Tooth Brush but a little pricey.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay I had a cheap battery operated Oral B and this does clean so much better. It has removed old stains and I love the fact it will tell you if you are brushing too hard which in my case I was. It also lets you know when to move to the next area to get at least 2 minutes of timing. The only thing I was a bit disappointed with is the fact the travel case is NOT a charging case it’s just away to charge the tooth brush but you still have to plug it into a power outlet. I thought it had a battery you charged up and it kept your tooth brush charged when needed. The price is a little steep but it does work really well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Oral B Domination

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was an Oral b user way before. But the advancement in the toothbrush technology has been so fast. And there are numerous products out there that makes it more appealing with a competitive price range and a host of features that this top of the line toothbrush is taken for granted. I was happy with the previous full packed feature toothbrush I had. But I think the manufacturing is not perfect. I had it less than a year and i already have 4 returns and exchanges. I could continue on that trend since they were sending me new toothbrush. However, I was getting annoyed with the returns being so long than the previous returns. So I decided on returning to the oral b fold and that was a decision that I don’t regret. Exceptional product. I just hope they could come out a product that is travel friendly. Like all of those toothbrush that comes out. Nevertheless a product that you can rely on for years to come.

    I would recommend this to a friend
  • Pros mentioned:
    Travel case

    Rated 3 out of 5 stars

    Good but crazy price and smart features missing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The toothbrush works great and I like the travel case. But at this price range I would expect a lot more. The app is really worthless and only an counter, which you don’t need. The brush itself vibrates so that you can time the sections w/o the annoying feature to have your phone with you. The face recognition doesn’t work and isn’t helpful at all. The travel case could have an charging battery as well.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always wanted a oral b toothbrush. It was a random purchase but i love it the only thing i dont like is the price very expensive to me but i enjoy the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Bluetooth connectivity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Teeth looked whiter after 1 week. Love the Bluetooth connectivity to my iPhone which helps identify areas I’m not brushing as well as I thought.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Super Easy to use. Battery life is pretty awesome. Bluetooth capabilities are pretty cool as well. A little pricey but it’s worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good brush with multiple settings

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like that this brush came with multiple heads, has different settings and came with a charging case for travel. The case doesn't hold power itself but definitely keeps the brush clean in my bag. The brush holds a good charge for a weekend (maybe longer, but that's as long as I've gone without charging) and is a good weight. I don't use the app that can go with it but I've heard good things about it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning

    Rated 5 out of 5 stars

    Best toothbrush e v e r

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the older model going on 6 years. I just replace the heads. I Purchased this new one for my girlfriend. Noticeable difference in 1 week of use . It will clean up and brighten your smile when used as recommended. If you buy one ... everyone will notice your bright smile. Take it from a guy that always complains about everything... I love this toothbrush and my dentist will back me up!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product! It comes with cool accessories

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s my first rechargeable toothbrush and at first I thought I wouldn’t be comfortable using it but it’s easy and does not hurt. Feels better after using it. You also get the cellphone holder than you can stick on the mirror to set sync your actual brushing. The only downside is the carry on case is a bit heavy and bulky if you are used to lightweight plastic case

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning

    Rated 5 out of 5 stars

    Highly Recommend Oral B Genius Pro 9600

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded to the Oral B Genius Pro 9600 from a Sonicare E Series. Wow! They are like night and day. Cleaning is so much more thorough and the use of the Oral B App to guide you through your daily brushing hand down has sold me. I highly recommend this toothbrush!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning, Travel case

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good brush is perfect for a good clean and the traveling case is so great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Excellant for oral hygiene

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, ease to use, does great job when used twice a day

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning

    Rated 5 out of 5 stars

    Solid cleaning

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product which really does the job well. Last trip to the dentist for cleaning my dentist said there’s nothing for me to clean. I don’t know what you’ve been doing but keep doing it!! We sat and had a chat instead, too funny

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning

    Rated 5 out of 5 stars

    WOW!!!!!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an Excellent Rechargeable Electric Toothbrush, WOW,WOW, & WOW!!!!! No more manual brushing for me! My Teeth Feel So Much Cleaner! Thank You Oral-B............... And the price was right SALE, Sale, Sale!!! You can’t go wrong with the 9600 or 8000!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome product!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to buy myself a new electric toothbrush and I checked with Best Buy and found this one. It works great and it came in pink... which made me have to have it! Very happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgrade!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife had a free oral b from the dentist but this one is amazing! She loves the phone app and the different brushes are great! the case also charges you tooth brush/ phone if traveling.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My shiny teeth and me

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I find myself singing Timmy Turner’s my “Shiny Teeth and Me” every time I brush my teeth with this. My shiny teeth, they sparkle. I love them and they love me. I saw my reflection in a spoon and realized how attractive I had become. All I need to be happy now is this toothbrush. Who needs friends when you have 32 pearly whites staring back at you in the mirror?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best investment

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never had an electrical toothbrush like this. Just in two days of use, I’ve noticed a big difference, recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Another great product from oral b

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old oral b toothbrush was 20+ years old and finally quit. My new one has many more options and does an excellent job.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning

    Rated 5 out of 5 stars

    Good toothbrush

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mouth is very clean after using this. I don't use the Bluetooth connection so I can't comment on it.

    I would recommend this to a friend
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