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Customer Ratings & Reviews

Customer reviews

Rating 3.3 out of 5 stars with 77 reviews

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Rating by feature

  • Value

    Rating 3.1 out of 5 stars

  • Quality

    Rating 3.4 out of 5 stars

  • Ease of Use

    Rating 3.2 out of 5 stars

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Cons mentioned filter

58%would recommend to a friend

Customers are saying

Customers consistently note the Alpha Flex Series Screen Protector's effectiveness in protecting the screen and its ease of installation. Many appreciate the screen protector's snug fit, but some find the price point to be high. A few users experienced challenges with bubbles or application, suggesting the installation process could be improved for some.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 77 reviews
  • Rated 5 out of 5 stars

    great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must have to protect your cell phone investment. Easy to installed.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Did not go on like it was supposed to

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The instructions are easy enough to install this protector. If only it worked as they intended. The protector stuck to the part that is supposed to come off rendering the applicator useless. I had to just stick it on with a careful hand. By the time I figured out that the protector came off with the cover, I had already gotten fingerprints on the sticky part so there are fingerprints on my display now. Couldn't get all of the bubbles out either. This would have been great if it went on like it was supposed to. Maybe I just got a bad one. Fortunately the imperfections in the display as a result are not bad enough to hinder my use and I kept it on anyway. Just be aware when preparing to install this product that it may stick and take extra precaution to ensure that it doesnt and you should be fine.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your troubles with your Alpha Flex screen protector! It's certainly unusual to hear that your screen protector is sticking to the application layers, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you a replacement screen protector. Feel free to call us at 1-855-688-7269, and we can get you taken care of.

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Ease of use, Fit

    Rated 5 out of 5 stars

    Easily the best one I’ve used.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits perfect, and was very easy to apply. Easy instructions.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    screen protector

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this on my phone since new and it protects the screen from damage.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Screen protector

    Rated 5 out of 5 stars

    A great screen protector!!!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this when I got my phone. Had the Geek Squad install screen protector. Does it's job as I've had no issues. I always try to get a screen protector with every new phone I get. Nothing better than piece of mind knowing that my phone is protected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome product from an awesome brand!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I was a little concerned because it had lots of air bubbles in it that I couldn't get out but after about a week and a half the last one finally disappeared and fingerprint works just fine. Now my phone is totally protected by otterbox!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 1 out of 5 stars

    Very Disappointing.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a lot of experience with Zagg Sheilds. Unfortunately, this was the only thing available for the galaxy s21+ at the time. I have used otterboxes many times but never the sheilds. I got it in today, and was rather excited on how easy it was to install...however.. the top protective layer was so stuck on the sheild that I had to try to peel them apart.. ripping the shield in the process. I will be ordering another one straight from Zagg...

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear that you had troubles installing your Alpha Flex screen protector! The good news is, we have a great warranty, so give us a ring at 1-855-688-7269, and we'd be more than happy to get you taken care of with a replacement screen protector. We also have a helpful installation video on that product page. You can watch that here: https://youtu.be/meT2obJtuFs

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 3 out of 5 stars

    Protector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install was a little difficult especially when laying the screen protector down and bubbles still appear.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Dont waste the $40

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Utter garbage, ive been using otterbox since my s4, this is the first time i havent been satisfied with a product from them. $40.00 for a screen protector, that is impossible to get flat ? After about 30 minutes of trying i gave up, crumpled the garbage up and tossed it. It cost me 40 bucks to learn never trust otterbox brand again, probably cheap at that price.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi, Gina!

      We're sorry to hear about your trouble with your Alpha Flex! We appreciate your feedback about the installation process, and we'll be sure to get your thoughts passed up the ladder to our design team. We do have a great warranty, but we usually require that you still have your products in hand to file a claim. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we'd be happy to see what we can get done for you.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 1 out of 5 stars

    Not worth it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dos not protect as noted. I dropped my phone and the screen still cracked

    No, I would not recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 2 out of 5 stars

    Screen protector

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bubes would not smooth out for the film to stick good

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Bubbles are a sure bet to burst proper adhesion of the Alpha Flex Series screen protector and we're sorry that you've been struggling with such pesky air pockets. We'd love to help smooth things out with a brand-new warranty replacement for a fresh start at installation, so feel welcome to touch base through the following link or at 1-855-688-7269 and our friendly Otters will get right on the case!

      https://www.otterbox.com/en-us/warranty-begin

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 4 out of 5 stars

    Don’t expect help from Best Buy but great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like everything otterbox, this screen has been wonderful and I think it’s far better than the others. The downside is that Best Buy is FORBIDDEN to help with the installation.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 1 out of 5 stars

    Wouldn't separate from the backing!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    According to the description of this screen protector installation is super easy! I loved the frame and everything was going smoothly until the actual protector film wouldn't separate from the backing! Tried to get it to separate numerous times and finally gave up. I returned it!

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about the troubles you're having with the installation of your Alpha Flex! It's odd to hear that your screen protector isn't coming off the applicator, and we'll be sure to let our design team know about your experience. We're bummed to hear that you had to return your screen protector, but we hope you choose to give us another chance in the future.

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Screen protector

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This protection is a must for your phone! Great investment. They can put it on your phone for you at the store.

    I would recommend this to a friend
  • Cons mentioned:
    Bubbles

    Rated 5 out of 5 stars

    Screen Protector Samsung S21+ 5G

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only problem I had was air bubbles. Took my time peeling it off and puting protector back on.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Otterbox screen protector

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good protector. Went on without any issues. Seems to be doing it's job pretty well. Otterbox has always been a good brand for me!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Super Easy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best screen protector I've ever bought. Assembly was super easy.

    I would recommend this to a friend
  • Pros mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Wow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked better than the actual case, case broke back of phone broke screen just fine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Screen protector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight flex cover. Easy to install and reasonably priced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Screen protector

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the quality it’s not cheap and it protects my eyes from the blue line which I love

    I would recommend this to a friend
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