Customer Ratings & Reviews
- Model:
- 50686BBR
- SKU:
- 6219395
Rating by feature
- Value
Rating 3.3 out of 5 stars
- Quality
Rating 3.5 out of 5 stars
- Ease of Use
Rating 3.5 out of 5 stars
Customers are saying
Customers are positive about the fit and clarity of the Alpha Glass Screen Protector for Samsung Galaxy S9+, with many noting how well it adheres to the phone and provides a clear viewing experience. However, customers are overwhelmingly negative regarding the screen protector's durability and adhesion, frequently reporting cracking and detachment issues. The inadequate screen coverage and high price point also drew considerable criticism. Many users felt the product failed to provide sufficient protection for the cost.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Durability
Unbreakable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is unbelievably unbreakable!! I dropped my phone from the 2nd floor (accidentally) and the screen protector popped off... cracked in numerous places but was not completely broken... ordered me a replacement and it was well worth it!!!
I would recommend this to a friend - Cons mentioned:Screen protection
Falls off
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second screen protector I've bought for my Samsung S9+ and I had the same issue with the other one which was not an Otter. The problem seems to be the curved screen of this phone. As soon as you drop the phone the protector falls off so what's the point?I had this one week and dropped it. I have yet to find a satisfactory screen protector for this phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Oh no! We're sorry to hear that your Alpha Glass popped off! The good news is, we have a pretty wonderful warranty, so we're more than happy to get you helped out. Give us a call at 1-855-688-7269, and our amazing CS Otters can get you taken care of with a replacement screen protector.
Best,
OtterBox Customer Service Team
- Cons mentioned:Adhesion
Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a lot of checking reviews and already getting a different brand that didn't work. This was highly recommended by employees. We bought it had it put on properly and after 10 days it just falls off. And no this is not a phone that abused it sits in an office most of the day. I would skip this one if I was you
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Oltron,
We're so sorry to learn that this Alpha Glass fell after only ten days in the line of duty! Our Otter soldiers would love to reinstate that unit with a warranty replacement, so please don't hesitate to call them at 1-855-688-7269. They'll send over a brand-new glass so that you can get back to maximum device security as soon as possible!
Best,
OtterBox Customer Service Team
- Pros mentioned:Clarity
Great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to get install. If a mistake is made you can easily take the screen protector off and reapply. The screen protector is Crystal clear.
I would recommend this to a friend - Pros mentioned:Fit
Awesome screen protector
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fits perfectly and better price than zagg. Is reactive to touch and doesn’t require excessive pressure to get phone to respond.
I would recommend this to a friend - Cons mentioned:Adhesion
Disappointing Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was pleased with the ease of installation using the provided guides. Unfortunately, after a rather short period of time, the adhesive gave way and the cover would no longer stick to the phone screen.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi ShoppingMaven,
We're so bummed to hear that your Alpha Glass gave way to the protective pressure and couldn't stick around anymore! We definitely understand the disappointment here, and our friendly Otters would love to give this one more shot by sending out a resilient new replacement. Please feel free to give them a quick call at 1-855-688-7269, and they'll be more than happy to set up a warranty claim for you!
Best,
OtterBox Customer Service Team
- Pros mentioned:Fit
Fits great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have an Otterbox Deffender case on my phone and this product fits perfectly.
I would recommend this to a friend Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has good touch sensitivity. A little disappointed with the smears on the screen when using the phone. So far so good.
I would recommend this to a friendSo far seems Far better than what is sold in store
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had my new otterbox screen protector for a couple weeks now and it seems far better than the Zagg that is sold in store. Not sure why the OtterBox brand protector isn't sold in store with the other items, but this should have been my first purchase, since I went through 2 Zagg Screen Protectors in 6 months and you have to pay for shipping on the free replacements.
I would recommend this to a friend- Pros mentioned:Clarity
Easy installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product so far after a couple days. Ease of mind of scratches.
I would recommend this to a friend - Cons mentioned:Durability
Terrible product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Breaks, warranty covered it and sent me two more. one arrived broke and the other broke within days. And not from dropping phone, just breaks. Terrible product.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Pickle,
We're so sorry to see that you've witnessed the destruction of two Alpha Glass screen protectors! It's definitely not typical that the glass breaks during shipping, and although the screen protectors are designed to absorb the brunt of any impacts that would otherwise jeopardize your device, we usually don't see them break so quickly. Our Otter investigators are curious as to if a misalignment issue might have been plaguing your Alpha Glass, and would love to take a closer look to help out. If you'd like to give this one more shot, please feel welcome to call them up at 1-855-688-7269, and after they solve this mystery, they'll send out a brand-new warranty replacement that we trust should last for the long haul!
Best,
OtterBox Customer Service Team
wow
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great protector, very easy to install, I would buy this again
I would recommend this to a friend- Cons mentioned:Durability
mehhh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It cracked all over the first time it took a small fall not even from 12 inches. But it is my fault that I did not keep the receipt or box to return.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Leslie,
Never fear, OtterBox is here!
We're bummed to hear that this Alpha Glass cracked during an insignificant tumble, but we're glad that it did its job and kept your infinity display safe! Let's restore that optimum protection with a warranty claim - simply give our friendly Otters a call at 1-855-688-7269, and they'll send you a brand-new replacement in no time at all!
Best,
OtterBox Customer Service Team
- Pros mentioned:Fit
Excellent
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit perfect with my galaxy, clear, hard protection
I would recommend this to a friend - Pros mentioned:Scratch resistance
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for phone keep it safe from scratches and dirt
I would recommend this to a friend - Cons mentioned:Durability
Poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It never attached properly to the phone. The first time the phone fell down it flew away, fortunately, no damage to the phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Lagarta,
Yikes! We're so bummed to hear that this Alpha Glass wasn't ready to commit - from the start!
Not to worry - our awesome Otters are on the case. Just give them a call at 1-855-688-7269, and they'll be happy to hook you up with a more resistant replacement as soon as possible!
Best,
OtterBox Customer Service Team
Maybe good as a protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Glass shield is good for protection but makes it very very hard to use touch screen. Letters and numbers especially on the sides are impossible at times to make a connection.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there chris,
We're sorry to hear that using your touch screen with this Alpha Glass seems like Mission Impossible! Our mission - which we choose to accept - is to fix this with some quick troubleshooting so that you can get back to smooth screen security as soon as possible. Simply visit your phone settings, select "Advanced Features," and turn on your touch sensitivity function. Doing this should enhance your screen reactivity going forward! If you continue to experience trouble, please feel welcome to call our secret agent Otters at 1-855-688-7269, and they'll do what they can to crack the code!
Best,
OtterBox Customer Service Team
- Cons mentioned:Durability
Poor Choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The glass popped off less than a month after installation.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear GeriR,
A popping Alpha Glass?! Orville Redenbacher would be proud, but we're not! We apologize that this is happening, and our playful Otters are ready to dive right into a warranty claim. Just give them a ring at 1-855-688-7269, and they'll send you a new screen protector - stat!
Best,
OtterBox Customer Service Team
Excellent product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had read some bad reviews, but there are not many alternatives. Took a chance with this product and really like it. It cleans up easily, stays in place and does not require a change to the screen sensitivity. Highly recommend the product be installed by someone who is familiar with the task.
I would recommend this to a friendEasy to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to put on and so far very nice and protective
I would recommend this to a friend