Customer Ratings & Reviews
- Model:
- 50686BBR
- SKU:
- 6219395
Rating by feature
- Value
Rating 3.3 out of 5 stars
- Quality
Rating 3.5 out of 5 stars
- Ease of Use
Rating 3.5 out of 5 stars
Customers are saying
Customers are positive about the fit and clarity of the Alpha Glass Screen Protector for Samsung Galaxy S9+, with many noting how well it adheres to the phone and provides a clear viewing experience. However, customers are overwhelmingly negative regarding the screen protector's durability and adhesion, frequently reporting cracking and detachment issues. The inadequate screen coverage and high price point also drew considerable criticism. Many users felt the product failed to provide sufficient protection for the cost.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Adhesion
High price, low quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Usually like other Otterbox products but this one is junk. For $45 you get a piece of glass with two tiny strips of adhesive along the edges. 99.9% of it has no glue. After applying, the overall responsiveness of the Galaxy S9+ was noticeably less. Some of the app icons along the edges would take 2-3 hard taps to get them to open. Returning this piece of junk.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi cmfl,
We're sorry to hear that you're feeling overly disappointed by the Galaxy S9+ Alpha Glass! This screen protector was intentionally designed to provide fortified protection while also keeping your display as pristine as possible, which meant that the adhesive was placed primarily along the edges. Not to worry - this product was tested extensively to ensure full functionality and security!
As for the touch sensitivity, we certainly understand how frustrating it is to not be able to access your phone screen with ease. Fortunately, there is a way to fix this on the Galaxy S9+! Simply visit your device settings, select "Advanced Features," and turn on your touch sensitivity. This should enhance your screen responsiveness, even with the protective glass. If you have any additional questions or comments, please feel welcome to contact our playful Otters at 1-855-688-7269, and they'll gladly take the plunge to help out!
Sincerely,
OtterBox Customer Service Team
- Cons mentioned:Durability
waste of money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought Alpha Glass with Clear Symmetry case since the case has no protective cover.(whose bright idea was that?) Alpha glass was cracked within 2 weeks of use. Normally Otterbox has great products so I bought another AG just to be sure it wasn't a fluke. Again, within about 2 weeks, the second one broke also! Thumbs down for this one.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey LadyG,
While we're bummed to see that you've experienced some bad luck with the Alpha Glass screen protectors, we're glad that they're doing the job and keeping your infinity display safe at all costs! Our products are not necessarily designed to be indestructible so much as they are engineered to take the brunt of any impacts that are intended for your phone. So as long as your screen is doing okay, we're still going to call this a win and cut straight to the part where we set you up with a brand-new warranty replacement, as well as some application tricks to ensure your protection 'sticks' around for as long as possible! Please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll set up a claim without further ado!
Best,
OtterBox Customer Service Team
- Cons mentioned:Screen protection
Makes part of the screen not work.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this one because my other didn't work with my case. This works with my case, BUT half of the screen doesn't work with it on. It's starting to make me very angry. I cannot write half of anything that needs the left of the screen, as well as clicking on apps on the left side. Super annoying.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Sap94,
While we're glad to hear that this Alpha Glass is best buddies with your case, we apologize that you're struggling a bit with the touch sensitivity! Not to worry - our expert Otters know a trusted troubleshooting trick. Simply head into your phone settings, click on "Advanced Features," and turn on your touch sensitivity function. This should boost your screen reactivity and get you back on track to smooth security as soon as possible!
If you continue to experience trouble, please feel welcome to reach out to us at 1-855-688-7269. We'll always do what we can to help out!
Sincerely,
OtterBox Customer Service Team
- Cons mentioned:Durability
DONT WASTE YOUR MONEY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had given this a 5 star rating when I first got it. It was easy to put on and seemed that it was a good purchase but after about a month I dropped the phone and the screen cracked badly and came off I was lucky that the phone glass didn't break now searching for a new glass shield
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there jadabug,
While we're sorry to see that this Alpha Glass cracked in the line of duty, we're glad that it fulfilled its destiny and kept your Galaxy S9+ safe! We'd love to keep your protection at peak levels by setting you up with a warranty replacement, so please feel welcome to call our wonderful Otters at 1-855-688-7269. They'll be delighted to assist you with a claim so that you can get back to superior security as soon as possible!
Best,
OtterBox Customer Service Team
Long lasting
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It really good, it stayed on my phone for two years.
I would recommend this to a friend- Cons mentioned:Screen protection
Don't buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy for a Samsung A51. It does not cover the screen on both sides but the "invisible shield" brand does
No, I would not recommend this to a friend dont buy. aweful for the price you pay
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There are multiple issues with this screen protector all of which end up with low touch sensitivity 1)It doesnt fit snugly. I see gaps at the edges between the screen protector and the phone. Tried to shift around no dice. 2)Have to turn touch sensitivity of phone way way up 3)The one i got came broken.. shatter proof screen protector shattered!! I hope there are alternatives available soon.. will stop using this as soon as i can. Just buy something cheap.. it will work just as good if not better.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi skurdekar,
We're truly sorry to hear that this Alpha Glass ran into a few practicality problems! It is definitely odd that your brand-new glass arrived shattered, and if you'd like to give this another shot, our friendly Otters will be happy to help you get off to a fresh start with a warranty claim. Just give them a call at 1-855-688-7269, and they'll send you a brand-new Alpha Glass that we trust should keep your Galaxy S9+ safe and sound for a long time going forward!
Regards,
OtterBox Customer Service Team