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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 117 reviews

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94%
would recommend
to a friend

Customers are saying

Customers are impressed with the durability of the Apple MFi Certified 3.3' Lightning USB Charge-and-Sync Cable, noting its robust construction and expectation of a longer lifespan compared to other cables. However, some customers find the price to be a significant drawback. The high cost is a recurring concern among some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-117 of 117 reviews
  • Rated 5 out of 5 stars

    So far a great cable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far a great cable So far a great cable So far a great cable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great and does what I got it for will get one more for my car

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good BUT...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a good charger cord accept I wanted to use it in my car. The USB end coating was to thick to plug into my car so I ended up returning the cord.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This charger is great so far. Haven't had any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very strong, like it alot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spend more, this will last for a long time, very strong

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Convenient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice cord for charging your iPhone. More sturdy at the connection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Durable Charger

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it everyday for my car and still works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fools is jely

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All my peeps are jely cause I have this. Totes worth the expense

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality Charging cable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the lifetime warranty that Otterbox offers.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t want to buy this, bought a camera and it didn’t come with a cord so we really had no choice. But it does the job.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cord

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cable works fine as it was expected. No issues

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    great looks poor quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hoping with the brand name Otterbox that the quality would match. Out of the box the cord felt heavy duty. I used this charging cord/cable for less than 2 weeks then the 8pin connector just popped off the cord. We didn't abuse, jam or anything it just popped off. We have had cheaper non-Original manufacturers last longer but have the same issue of pin connector just popping off. Our orginal Apple charge cords split just before the connectors but still work! I hope Otterbox can work with Apple to make a certified heavy duty cord worth the money I paid for mine ($24.99) and last just as long as the charge cords that come with the Apple phones!

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Heather,

      We are sorry that this Lightning USB Charging Cable broke at all, let alone in less than two weeks. We fully get why this would be disappointing and we absolutely want to help with this unusual predicament.

      Thankfully we can easily replace your damaged cable through our warranty. When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to get a warranty replacement lined up in practically no time at all!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    Looks sturdy but didn’t last for 6months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this product six months back it was working fine but all of a sudden it stopped working normal and it’s not charging my phone fast anymore,it’s taking hrs. Am certainly disappointed.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there Santhosh,

      We'd be disappointed too! We apologize that this OtterBox Cable just suddenly decided to quit on the job. Our friendly Otters will be more than happy to do the electric slide and get you a brand-new replacement, so please don't hesitate to call them at 1-855-688-7269. They'll have a warranty claim rolling in no time at all!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    Terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was not a good buy...used it for a week and now it does not work

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Clue,

      We are sorry that this Lightning USB Charging Cable is giving you some trouble. We absolutely want to get more details so that we can get to the bottom of this unusual mystery. At your earliest convenience, please give our friendly Otters a call at 1-855-688-7269 and we will gladly assist in any way that we can!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Durable, Fast charging

    Rated 5 out of 5 stars

    Great even for the iPad Pro 12.9"

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have my iPad Pro 12.9" mounted to my power wheelchair and charging via the wheelchair battery. My stock Apple Lightning cable was cracking, so I tried a couple other cables from Amazon,but they couldn't charge the larger iPad as fast as I use it. I purchased this Otterbox cable from Best Buy and it works great. It might charge a LITTLE bit slower than the Apple cable but it's fast enough to at least keep up with my use, and I think it will be a lot more durable than the Apple cable.

    I would recommend this to a friend
  • Cons mentioned:
    Cable length

    Rated 5 out of 5 stars

    Typical Otterbox

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as you would expect from an Otterbox Product. But spend the extra for the longer cable.

    I would recommend this to a friend
  • Cons mentioned:
    Expensive

    Rated 1 out of 5 stars

    Cheap Junk

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke shortly after purchase the metal piece that connects tot the phone just fell right off. Waste of money buy the apple brand charger. They should stick to phone cases.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Sevb,

      We're so sorry to see that this USB cable didn't quite meet expectations! This definitely isn't something we typically see from that charger, and our friendly Otters would love to straighten things out with a quick warranty claim. Please feel welcome to call them at 1-855-688-7269, and they'll send you a brand-new replacement that we trust shouldn't give you any such trouble in the future!

      Sincerely,
      OtterBox Customer Service Team otterbox

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