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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 1021 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers highly value the Commuter Case for Apple® iPhone® XR's excellent protection and perfect fit. Many appreciate its ease of use and the overall quality, while some find the case to be a bit bulky. Positive feedback also highlights the lightweight design and good grip, although the lack of a built-in screen protector is a common point of concern for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 1,021 reviews
  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Otter Box “commuter”

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case not too bulky but still offers great protection. Fits perfectly on IPhone XR. Bought a second for my wife’s phone. Definitely recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Price, Protection

    Rated 5 out of 5 stars

    The best protection for my phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having tried other phone cases, the Otterbox has shown to be the most durable and protective product I have found. I have dropped my phone several times and there has been NO damage to my phone, an expensive investment well worth protecting. Reasonably priced and a very good investment.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Best Case I've Ever Had!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is actually very decent in quality. It gives the phone a very nice weight to it. The case is very nice and fits great in my hand. For people who like big cases, this is the way to go. However, if you have small hands, maybe you should consider something else.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Will

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case has held up very well and protected my iPhone. I wanted a durable case that was good size, especially considering the protection it provides. If you want to protect your iPhone with a case at a good price, I recommend this one.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    OtterBox - Commuter Case for Apple® iPhone® XR - B

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this case for three weeks and I believe it is going to protect my IPhone as I intended when I bought it. So far it has done it's job of protecting my IPhone with it's rugged design with minimal bulk added to my phone. I like the design and looks of this IPhone case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Durable

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every iPhone i've ever owned, I always protect it with an otterbox. Stong, durable, rugged. The commuter doesn't add much bulk to the iPhone and gives it great protection. Make sure you complete with a screen protector(sold separately) to protect your investment.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    My Favorite Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently upgraded to the iPhone XR and mistakenly purchased the Symmetry Otterbox. The case was fine, but to me it felt too thin and made the phone feel fragile. I found the Commuter at BestBuy and couldn’t be happier. The otterbox Defender is too bulky for me. The Commuter is perfect. It is the appropriate thickness, not too thin and not too thick. The case feels durable and I am confident that my phone is protected. It hugs the front just right and comes up enough that I can lay the phone face down on a flat surface and the screen will not be touching anything. You will love this case.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Sturdy Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I continue to be pleased with Otterbox protective phone cases. It is thicker than some other cases, but it fits my iPhone XR perfectly and gives me comfort in knowing that my phone is protected well. All buttons and ports are accessible as expected.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Protection

    Rated 5 out of 5 stars

    Valuable product for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great value for the price. Because the iPhone is so new, the color choices for the phone case was very limited. The case has prevented my phone from breaking, a few times already.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Solid, Sleek, Easy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox cases overall have been a solid value for years, but as phones advance it seem at times they have a hard time keeping up with protecting screens, etc. The XR case is perfect - a balance of protection and size.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection
    Cons mentioned:
    Bulk

    Rated 3 out of 5 stars

    Strong but clumsy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased several OtterBox products in the past and have found them to be durable and of high quality. This one, however I found to be “overkill”. The quality is great, and I suspect my phone would be protected, even if I dropped it from an airplane! The trade off, however, is that it is too bulky, especially for the iPhone 10R.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there AttorneyMark,

      We're glad to hear that this iPhone XR Commuter seems to be cleared to go skydiving! While we're happy that your device feels safe, we apologize that the case seems a little too bulky for your tastes. If you're searching for something slimmer, so to speak, we would suggest the Symmetry series, which is our sleekest style. Feel free to take a glance at the link below, and if you have any other questions, our friendly Otters are always just a call away at 1-855-688-7269!

      https://www.bestbuy.com/site/searchpage.jsp?st=iphone+xr+symmetry&_dyncharset=UTF-8&id=pcat17071&type=page&sc=Global&cp=1&nrp=&sp=&qp=&list=n&af=true&iht=y&usc=All+Categories&ks=960&keys=keys

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Awesome IPhone XR phone cover

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome iPhone protector!! I use this for my IPhone XR and it is a work phone and I have dropped it several times and never once I was worried!! It is flush to the phone and not bulky!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great Case at an Amazing Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox cases have never disappointed and this one is no different. It protects my iPhone XR very well, with less than expected bulk. Assembly was easy. The case looks good. And, I got a great price, $19.99. Buy with confidence!

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes, the Otterbox brand is expensive but it is worth the money. Everyone needs a case for their phone to prevent scratches and other damage. I have used Otterbox for years and always happy with the product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Solid Case for the Xr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this case for a few months now. Quality is great as expected from OtterBox and it is not too bulky for the already large iPhone Xr. It slides easily in and out of my pocket and is easy to hold. I definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Confident protection ALL AROUND

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    *NOTE - This model does NOT have the built in screen protector FYI* Case is great! Of course it’s a little bulky, but that’s what you get with DROP PROTECTION cases. DO NOT cheap out & buy an off brand case that promises this & that. Otter Box stands by their cases & off a LIFETIME GUARANTEE if the case breaks, or starts to malfunction in any way. Case is slightly lifted around the front screen, back camera & back Apple logo, so if you do drop it, it doesn’t automatically shatter. I use my case with a tempered glass screen protector & I now have ALL AROUND protection. 100% worth the money. I’ve always used Otter Box & will ALWAYS recommend YOU GET YOURSELF one & protect/save your phone!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Great case for piece of mind

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy Otter Box because when I drop my phone I want to know that its really protected.....hopefully this will be the same as all my previous purchases seeing that it didn't come with the screen protector.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case fits well and protects the phone from drops. The case has a nice lip to help protect the screen as well. I've owned several OtterBox cases over the years, and this one is just as good or better than any I've had.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Slim

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought on for my XR and could right away feel its sturdy and could take a fall. I’ve read the back is a bit slippery so when I set it down I put the front face down, other then that it’s really nice, slim and durable.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Solid protection great for a guy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my fiancé and it covers and protects his phone perfect! Not too bulky either. He also uses a glass screen protector since it doesn’t come with a screen cover.

    I would recommend this to a friend
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