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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 356 reviews

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87%
would recommend
to a friend

Customers are saying

Customers are positive about the Commuter Hard Shell Case's excellent protection, great fit, and lightweight design. Many appreciate the case's quality and ease of use, although some find the color selection limited. However, customers are negative regarding compatibility issues with screen protectors and some concerns about the case's grip. The bulkiness of the case is a point of contention, with some finding it acceptable while others do not.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 356 reviews
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk, Screen protector

    Rated 4 out of 5 stars

    Good case for a phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the Otter case. It provides good protection for the phone. The drawbacks are that it is a little bulkier than others, and if you have the Samsung Note 7 with a Zagg screen protector, it will cause the corners of the screen protector to peel off the phone. In Otter's defense however, I'm pretty sure it happens with the other brands too.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once again Otter Box has produced an amazing product. This is a shield of protection on your Note 7. Feels great in your hand and doesnt feel bulking in your pocket. I would diffently recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 4 out of 5 stars

    Great case for a Galaxy Note 7 edge phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before I ordered this product through best buy I read all the reviews to make sure I was getting a good case. I didnt know much about the case. I wondered how the case would protect the phone because of its edge. However when I put the case on it fits just loke anyother otterbox case. PERFECT! I absolutely love this case. I haven't dropped my phone massively yet (and i dont plan on it) but if I do im not as worried because I know that Otter Box has my back.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    I know Otterbox is the best....

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always used otter box with great results! It does lift the edges a bit on screen protector on the curves, but it is worth the quality protection! Would rather have gotten the Defender, but they only had the Commuter and that is good enough! It covers all the ports, it is sturdy and not bulky.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Decent protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a rugged protective case. You won't be able to add a screen protector as it'll cause the corners to rise and eventually peel off. I will say that the case does look nice on the phone. It keeps the phone sleek and add protection. The case has bumpers on the front so if you were to lay the phone face down the screen wouldn't touch the surface.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Best Case As Usual

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last 4 phones (all Samsung Galaxy Notes) including my current Note7 have always been protected by an Otterbox in some way shape or form. I wasn't sure how this Otterbox case was going to do though given that this is the first Note I've had with the "Edges". But true to form Otterbox knocked it out of the park and made another amazing case. I've always been partial to the Commuter and Defender cases because being an Automotive Service Technician is tough on my phone but it has and is still doing a perfect job at protecting my phones.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case protects my Note 7 very nicely. It's not bulky and fits well with my Armor Suit screen perfectly. Highly recommend this case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Weight
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Lightweight Grade "A" Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for a reasonable price. Very lightweight in regards to size. It doesn't make the phone too bulky.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great minimal case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone case adds a slight lip to the front top and bottom in order to protect the screen when face down, which I love. My only complaint is the two piece design and it being a pain to put on -- I will most likely be purchasing the Otterbox Symmetry case in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk, Screen protector

    Rated 5 out of 5 stars

    Doesn't make phone bulky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It protects my phone. Doesnt make phone bulky. Only thing i dislike is there is no screen protector.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk, Screen protector

    Rated 4 out of 5 stars

    What's expected in otter box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is great but it is still a bit bulky and doesn't have a screen protector on it as the others have in the past. Having the phone be built as it is... If you drop it wrong you're pretty screwed no matter what case you've got unless it covers the front.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Good Basic Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Provides a fair amount of shock protection for a basic case without adding a lot of bulk. I prefer a case with a folio cover and card slots but this is the only thing available when the phone first came out. Works well with most screen protectors.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Thin and Protective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great case for someone who doesnt want to bulk their phone up but still keep it protected. Otter box has always had great products. They charge a bit much here for it but again a solid case

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Great cell phone shell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that this is a different color shell. It protects the cell phone like a otter box does, very well. The main down side to this compared to the defender is that there is no screen protection

    I would recommend this to a friend
  • Pros mentioned:
    Color
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great quality.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great color! and quality! Not bulky. Easy to handle.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Good Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case offers excellent protection and I like the lip that allows you to lay the phone flat without the screen touching the surface. Does add a good amount of bulk but otherwise a great case

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Good Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case offers excellent protection and I like the lip that allows you to lay the phone flat without the screen touching the surface. Does add a good amount of bulk but otherwise a great case

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Quality Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a fan of Otterbox cases since I had my blackberry. The case offers excellent protection and does not add a lot of bulk to the phone. Excellent case buy it!!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Otterbox Comes Through Again!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox is by far the best phone case you can buy .. period! My new case for the Samsung Note 7 fits like a glove and does a wonderful job protecting the phone. I would also suggest getting a screen protector as well. I would definitely recommend this Otterbox case to a friend.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Commuter......

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case does the job and is not bulky but is no defender. Mine has cracked and i am waiting to see if the Defender will be a better fit for me.

    I would recommend this to a friend
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