Customer Ratings & Reviews
- Model:
- 77-62466
- SKU:
- 6386990
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the protection, fit, and ease of use that the Commuter Series Case for Apple iPhone 11 provides. Many customers also appreciate the case quality, price, grip, weight, and design. Some customers mention the bulkiness of the case, while others have noted issues with the charging port and screen protector.
This summary was generated by AI based on customer reviews.
Average
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All and all a decent case does it’s job, like every other case
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Brandon! We are glad to hear that you are enjoying your case! If problems ever do arise with the case itself, we do have a great warranty on those cases and we would be more than happy with helping with a warranty replacement!
Ottertbox
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst thing is the case come off partically and the switch that goes to silence mode.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear you experienced issues with your case. Please reach out to our Customer Service Team via chat, and we are happy to help with this situation
- Pros mentioned:Protection
Great case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the otter box products and this case is no exception. I’m very satisfied
I would recommend this to a friend the IPhone case!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much to expensive for it quality, function and design !
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We hope with with time and use the case grows on you as it provides great protection for your device. Please give our CS Team a call should and questions or needs arise, at 1-855-688-7269, and we are happy to help!
- Cons mentioned:Screen protector
phone case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fits purfect only problem is have to purchase screen protector separte
I would recommend this to a friend It was alright for the phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall it was a decent phone protector, but for the price it would have been nice to at least have a screen part for it. Ended up returning and getting one with a clip as well.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Vanessa!
We're sorry to hear about your disappointment with your Commuter Series case! After extensive design testing, our engineers determined that many of these newer devices will function best without the addition of a built-in screen protectors on any of our cases. The good news is, all of our cases for this device are compatible with Amplify and Alpha Glass. You can check that out at our website!
Best,
OtterBox Customer Service Team
Love Otter box
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Otter box lives up to their promise. They will replace any item if it breaks. My 2 year old case got a crack and 1 week later I had a brand new one. That is why I purchased this for my son’s new phone and will continue to purchase them in the future.
I would recommend this to a friendWanted a clear cover, so would be easier to find
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought because it was clear, but still black on the sides which defeats my purpose of buying a cover that is bright and makes phone easy to find, just didn’t feel like returning it.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about any disappointment with your Commuter Series case! If you're looking for something clear to show off the back of your device, we'd suggest checking out our Symmetry Series Clear case right here at Best Buy! https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-11-clear/6361908.p?skuId=6361908
Give us a ring at 1-855-688-7269 if you have any questions about that protection option!
Best,
OtterBox Customer Service Team
Not the OtterBox I’m used too
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently purchased a new iPhone 11 Bought OtterBox Symmetry case at sprint store wasn’t worth 50 bucks... Wasn’t happy with that case because it was to slick and kept falling out of my pocket So I decided to get the next best case the commuter Extremely disappointed with this case it doesn’t fit the phone correctly. The soft part of case slips off and you can see the color of the phone. In the pocket with slight pressure the phone corner would pop out. Very surprised by this because I have had specifically OtterBox for the last 5 years and never had a problem. I upgraded to the defender pro and I am very happy. $200 on phone cases and finally found one that works Hopefully OtterBox will fix the issues and give me a refund or a better fitting commuter!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your frustration with this Commuter Series case! It's certainly odd to hear that your OtterBox isn't fitting properly. Please reach out to our Customer Service Team through the link below, and we'd be more than happy to get you taken care of with a replacement case. We're glad to hear that you've found something you like with your Defender Series Pro case!
Contact us: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
- Cons mentioned:Charging port
Nice slim protective case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Charging door is a little clumsy. Recommend screen protector to go with it. Otherwise happy with it.
I would recommend this to a friend It’s a really good but expensive
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a really good item expensive I wish it had face covers like the wallet. Yes yes I would recommend it
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're glad to hear that you're liking your Commuter Series case! That case is also totally compatible with Amplify and Alpha Glass if you're looking to add an extra level of protection to your screen. If you end up running into any issues with your case, please don't hesitate to reach out to our stellar team of Customer Service Otters through the link below, or give us a ring at 1-855-688-7269.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Otter box.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Otter box, hard to put on phone. works just fine..
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Sorry to hear you had a bit of a struggle getting your iPhone properly settled into place in the Commuter Series case. Hopefully that's all smoothed out and your device is now set for maximum protection, but definitely give our friendly Otters a call at 1-855-688-7269 if we can be of any further assistance, and we'll get right on the case!
Cheers,
OtterBox Customer Support
iPhone protection case
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Toddler dropped the phone on accident and the glass protector still cracked while the case was on.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Sorry to hear about the screen protector snafu, but as long as your iPhone display remains unharmed, that's still a win in our book! Was that piece one of our products? If so, we've got a fantastic warranty to help get you set up with a brand-new replacement screen protector!
https://www.otterbox.com/en-us/warranty-claim
Have a great day!
OtterBox Customer Service Team
Wrong case
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seemed like a good case but it was mislabeled and would not fit the new iphone at the time. Otherwise perfect.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Bobby!
We're sorry to hear that you received the wrong case! We'd recommend reaching out to Best Buy to see if they can get you another case that is labelled correctly. If you run into any other issues, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
OtterBox - Commuter Series Case for Apple® iPhone®
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not fit my iphone XR OtterBox - Commuter Series Case for Apple® iPhone® 11/XR - Black
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Commuter Series case wasn't properly fitting your device! That's certainly unusual, and we'll be sure to let our design team know about your experience. In the meantime, we have a great Customer Service Team, so we'd be more than happy to get you helped out. Give us a call at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Otter box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This otter box is definitely worth purchasing to protect your phone.
I would recommend this to a friend - Pros mentioned:Protection
Well made case.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case is very well made and will protect your phone if dropped. However, The flap covering the area where you connect your ear plugs or charger is a pain to open. Always need two hands.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Great to know the Commuter Series case has your vote of confidence in terms of protection, though we were certainly sorry to learn that you've been struggling a bit with its charge port cover. That wasn't anything that raised concerns during our internal testing, but we'd certainly be happy to help get you set up with a brand-new warranty replacement to see if there's just something wonky going on with your particular unit.
Feel free to ping our friendly Otters through the following link if we can be of further assistance, and we'll get right on the case! https://www.otterbox.com/en-us/warranty-begin
Happy Holiday Season,
OtterBox Customer Support
Decent but not the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks great. The grip is not that good. I wouldn’t recommend.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're not feeling confident with the grip provided by your Commuter Series case! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, if you're looking for a case option with a bit more grip, we'd suggest checking out our Defender Series Pro here: https://www.bestbuy.com/site/otterbox-defender-pro-series-case-for-apple-iphone-11-xr-black/6361890.p?skuId=6361890
Best,
OtterBox Customer Service Team
Nice Case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Durable case that will hopefully keep my phone protected.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're glad to hear that you're happy with the durability of your Commuter Series case! If there's anything keeping this from being a 5-star experience, we'd love to hear your feedback. Feel free to call us at 1-855-688-7269, and let us know where we may have fallen short.
Best,
OtterBox Customer Service Team
Eh it’s ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s okay basic not the most protection but it’ll do.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Commuter Series case isn't exceeding your expectations! We appreciate your feedback, and we'll be sure to let our design team know about your feelings. If you have any other thoughts of what it keeping this from being a 5-star experience, we'd love to hear your feedback. Give us a call at 1-855-688-7269, and let us know where we fell short.
Best,
OtterBox Customer Service Team