Customer Ratings & Reviews
- Model:
- 77-62466
- SKU:
- 6386990
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers enjoy the Commuter Series Case for Apple® iPhone® 11, highlighting its great protection, perfect fit, and ease of use. Many appreciate the case quality, reasonable price, and comfortable grip. Some customers mention the bulkiness of the case, while others have noted issues with the charging port and screen protector.
This summary was generated by AI based on customer reviews.
Decent but not the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks great. The grip is not that good. I wouldn’t recommend.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're not feeling confident with the grip provided by your Commuter Series case! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, if you're looking for a case option with a bit more grip, we'd suggest checking out our Defender Series Pro here: https://www.bestbuy.com/site/otterbox-defender-pro-series-case-for-apple-iphone-11-xr-black/6361890.p?skuId=6361890
Best,
OtterBox Customer Service Team
Nice Case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Durable case that will hopefully keep my phone protected.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're glad to hear that you're happy with the durability of your Commuter Series case! If there's anything keeping this from being a 5-star experience, we'd love to hear your feedback. Feel free to call us at 1-855-688-7269, and let us know where we may have fallen short.
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Well made case.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case is very well made and will protect your phone if dropped. However, The flap covering the area where you connect your ear plugs or charger is a pain to open. Always need two hands.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Great to know the Commuter Series case has your vote of confidence in terms of protection, though we were certainly sorry to learn that you've been struggling a bit with its charge port cover. That wasn't anything that raised concerns during our internal testing, but we'd certainly be happy to help get you set up with a brand-new warranty replacement to see if there's just something wonky going on with your particular unit.
Feel free to ping our friendly Otters through the following link if we can be of further assistance, and we'll get right on the case! https://www.otterbox.com/en-us/warranty-begin
Happy Holiday Season,
OtterBox Customer Support
Soft Hardware
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok if you’re not extremely active but for me it barely hung in there.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're so sorry to hear this. If you're looking for something different, please feel free to check out our other cases on our official OtterBox website. In the meantime, we'd be happy to pass your feedback up the ladder to our product design team for future consideration. Please feel free to give us a call at (855) 688-7269 with any further questions or concerns you might have.
Sincerely,
obcst
Eh it’s ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s okay basic not the most protection but it’ll do.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Commuter Series case isn't exceeding your expectations! We appreciate your feedback, and we'll be sure to let our design team know about your feelings. If you have any other thoughts of what it keeping this from being a 5-star experience, we'd love to hear your feedback. Give us a call at 1-855-688-7269, and let us know where we fell short.
Best,
OtterBox Customer Service Team
Phone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this case for my teenagers phone along with a glass protector. Even with the beveled edges for protection, I have still had to replace the glass a few times. You would think that the screen would be a little better protected.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're so sorry about this. To be clear are you using an OtterBox screen protector? We'd like to learn more about your situation so we can figure out the best way to help. Please feel free to give us a call at (855) 688-7269 and we'll dive in with the assist!
Best,
obcst
mr
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was terribly disappointed. There is not any type of protector for the screen. That was my primary objective for purchasing the protector. All others in the past had some type of screen protection.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear about your case confusion! Our Commuter Series cases have never come with a built in screen protector, so it sounds like you may be thinking of our popular Defender Series case. Our engineers determined that a built-in screen protector would hinder the use of your phone's touchscreen. To provide the best experience possible, we opted to remove that. Not to worry! We have some otter-ific screen protectors that you can pair flawlessly with any of our cases! If you have any questions, give us a call at 1-855-688-7269 and we would be happy to help.
Kindly,
OtterBox Customer Service
Mobile phone protection.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OtterBox has always been my go-to for mobile phone protection. Holds up and is very durable.
I would recommend this to a friendCell phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price on the case! I was needing a case for my XR and Best Buy had what I needed.
I would recommend this to a friendGood otter box
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I prefer the regular otter box. This commuter box is a bit thinner.
No, I would not recommend this to a friendExcellent case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very sturdy case. Well worth the money. Otter cases are always top of the line.
I would recommend this to a friendClassy and high quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've enjoyed this case. The color is classy and beautiful yet fun, and the material is high quality.
I would recommend this to a friendExcellent.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent brand, one I often use. Sturdy, looks good, and does what it should.
I would recommend this to a friendIt’s ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like older camera is better but other than that it’s ok.
I would recommend this to a friendDon't Buy Otter Box Commuter !!!!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very disappointed in the OtterBox Commuter ! Have had the Otter Box Defender for 4 years ... Dropped my phon constantly (probably 80 times) never broke... then in less than 5 days phone got pusshed off a chair and instantly cracked the screen only reason i got the Commuter was because Best Buy did not have the Defender Don't buy the Commuter (CRAP) David R.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, David! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
- Pros mentioned:Protection
Case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn’t get the otterbox Commuter case. It’s not as protective as the regular otterbox case. Pay a few dollars extra and get the regular otterbox case. It is better at protecting your phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Richie,
We're so sorry this Commuter Series case is missing your vote of confidence, protection-wise. We assure you this case still went through 200+ hours of extensive testing to ensure it will meet our high standards of protection, and we trust it will prove itself time and time again. If you're looking for something a little more rugged, please feel free to check out our Defender Series case on our OtterBox website!
Best,
obcst
Good quality
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent nice and sturdy l. Drop it a few times. Worth every penny.
I would recommend this to a friendGreat product would buy again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the quality of the material used and the durability so far.
I would recommend this to a friendiPhone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unless I can find a case that is as good as this I’m not changing. This think is rock solid.
I would recommend this to a friendPhone case
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case for iphone. Comes with warranty. Highly recommend.
I would recommend this to a friend