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96%of customers recommend this product.

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Customer Ratings & Reviews

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    • Brand Response

      OtterBox Customer Support 

      September 7, 2016

      Hi capndigital,

      Thanks for being a fan of our products over the years! That is odd that this Commuter is not fitting as well as it should. We are sorry that this case does not seem to be up to our high Otter standards and we certainly want to make this right.

      We assure you that our dedication to quality has not wavered. Please give our friendly Otters a call at 1-855-419-7417, and we will be more than happy to get a new warranty replacement case lined up for you in practically no time at all!

      Best,
      OtterBox Customer Service Team otterbox

    • Brand Response

      OtterBox Customer Support 

      June 22, 2015

      Hi SDK15,

      We’re sorry to hear that your OtterBox Commuter has sustained an injury to its outer shell. Hopefully it was doing its job protecting your device when the damage occurred. While we do have a small fee of $2.99 for shipping and handling, we are more than happy to get you back whole again with a replacement shell and even the silicone slip cover as well if necessary. Please feel free to give our friendly Otters a call at 1-855-688-7269 if you would like us to set this up for you.

      Best,
      OtterBox Customer Service Team otterbox

    • Brand Response

      OtterBox Customer Support 

      October 31, 2016

      Hi Celina,

      We are truly sorry that your iPhone 6/6s sustained an injury. We realize just how frustrating a damaged phone can be and completely understand your disappointment. Protecting your device is our highest purpose, and although we put extensive resources toward this end, we are unable to guarantee an incident-free outcome in every situation.

      Your phone is beyond the limitations of our warranty, however, we would very much like to offer you a new OtterBox case since yours may have been compromised in the incident as well. Please feel free to reach out to our friendly Otters at 1-855-688-7269, and we can set this up for you.

      Sincerely,
      OtterBox Customer Service Team otterbox

    • Brand Response

      OtterBox Customer Support 

      September 27, 2016

      Hi there,

      We are sorry that the Commuter did not work out for you. The Commuter has never had a built in screen protector. Perhaps you were thinking about the Defender case, this OtterBox does have a built in screen protector and is a little heftier. Check out the link below for more information on the Defender.

      http://www.bestbuy.com/site/otterbox-defender-case-for-apple-iphone-6-and-6s-black/4476200.p?skuId=4476200

      Of course if you have any questions please feel free to give our friendly Otters a call at 1-855-688-7269.

      Best,
      OtterBox Customer Service Team otterbox