Customer Ratings & Reviews
- Model:
- 47843BBR
- SKU:
- 5577732
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.9 out of 5 stars
Customers are saying
Customers frequently mention the Commuter Series Case's excellent protection and snug fit as major pros. Many appreciate its lightweight design and ease of use, along with the attractive color options. However, some find the case adds a bit of bulk, and the lack of a screen protector is a recurring concern for a few customers. A small number of users also noted minor challenges with the charging port cover.
This summary was generated by AI based on customer reviews.
No problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had no problems with this phone case.......
I would recommend this to a friendGood protection a bit slippery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this price matched to Amazon, it's great.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Cktech,
That’s great that the Commuter is taking care of your iPhone 7 but we’re sorry that it is a tad too slippery for your comfort level. We certainly weren’t out to cause any perilous predicaments, but rather create a streamlined design with ease-of-use for clothing pockets, etc. If you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Cheers,
OtterBox Customer Service Team
- Cons mentioned:Charging port
Nice case, dumb port cover
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well built but they put a flip like nib over the charging port. Wouldn't be that big of a deal but the lightning port is used for everything now. Thinking about just cutting it off as it is that annoying.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Mlowie,
Thanks for your feedback! We are sorry that you are not happy with the charge port cover on the Commuter case. We put that there to help keep dust and dirt out of that area while not in use. Perhaps you would be more interested in our Symmetry case as it does not have a charge port door. Check out the link below for more information on that OtterBox.
http://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-7-black/5577956.p?skuId=5577956
Of course, if you have any questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Definitely an otterbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't really liked this one but decided to try it. I ended up returning it because I didn't like how slippery the back is. It's a great case and provides protection but I prefer Lifeproof
No, I would not recommend this to a friend Same case as iphone6
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My iphone 7 case is exactly the same as my 6 was. The 7 has an additional speaker where the headphone jack used to be on the 6, this edition did not remove the headphone jack flip cover and covers what is now a speaker on the iphone7
I would recommend this to a friendiPhone 7
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to exchange it on day 3. Defective device. Unable to call people. Took 2.5 hours in store to get my phone exchanged because the new program they said wouldn't refund one device because of bundling or something.
I would recommend this to a friendNice case but makes sound quality bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the look and feel of the case. However, people I talk to on the phone say that it sounds like I'm under water or muffled. To be fair, not sure if it's the case or the phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi BDuff,
It is strange that you are having audio issues. The Commuter case was designed to protect your iPhone 7 without hindering any function of the device. If you find that the iPhone works fine without the case on, please give us a call at 1-855-688-7269 and we will be more than happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
Bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can see that the phone would be well-protected with this, but it's way too bulky for my needs--and this, as far as I could tell, is the thinnest and lightest Otter Box.
No, I would not recommend this to a friendIts just OK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried one of these on my new iPhone 7 and I returned it to swap back to the Symmetry series. For me the multiple pieces made the cover feel cheap and weak.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Setty,
We are sorry that the Commuter did not work out for you but we are glad that you have the Symmetry case in your life. If you ever have any OtterBox questions please feel free to give our helpful Otters a call at 1-855-688-7269.
Cheers,
OtterBox Customer Service Team
It's a phone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy sent me this for free since I bought an iPhone 7 plus. I don't know why they sent me a case for a iPhone 7. I guess I will try to return it.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Shooter!
Oh no, we're so sorry to hear that this mix-up occured! Luckily, Best Buy is one of our most valued retail partners and has excellent customer service, so we're confident that they will straighten this out in a jiffy! If you have any OtterBox related questions, please feel free to contact our helpful Otters at 1-855-688-7269!
Best,
OtterBox Customer Service Team
standard cover
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wife wanted a case for her new phone. This otterbox was properly no better than anyone other brand slip on cover but you pay more for the brand name.
No, I would not recommend this to a friendIt’s ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dead serious, my wife’s breaks about every 2-3 months in the same spot. The warranty is good though. Go otter box go
I would recommend this to a friendThin Cell Phone Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend this for adults, not teens... both my boys' cases cracked on the corners after some time and we had to buy new cases.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi BASJJF,
We’re sorry that both Commuter cases acquired some damaged. Although this is disappointing, we truly wish that you would have contacted us first as we could have easily replaced them through our warranty.
If you ever need assistance with an OtterBox product please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
It's okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yes it protects my phone, but they rip easily And break off fast I've only been with it for a few weeks. Wished I would've never got it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Tina,
We are sorry that this Commuter case is getting a bit beat up. As long as your iPhone 7 is doing well we will consider this a win as we can easily replace your damaged case through our warranty! Simply give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a new warranty replacement case set up as soon as possible.
Best,
OtterBox Customer Service Team
Good but Otterbix Defender better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this case for my iPhone 7. It is slim but not very grippy. I ended up purchasing the Otterbix Defender and it is much better.
No, I would not recommend this to a friendIt was nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I liked this case but it wasn't for my phone the tech sold me the wrong one but if it was for my phone I would have kept it
I would recommend this to a friendSlides everywhere
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the Defender Otter box but the Commuter sucks. It slides everywhere due to the slick hard plastic exterior.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey otter!
Uh oh, sounds like your Commuter is having trouble resisting the electric slide! We apologize that the case is a little too slick for your comfort level. We would recommend switching to the Defender style, since it has the rubber silicone that stretches over the back, giving the case a lot more traction. Take a look by following the link below, and please feel free to call our reliable Otters at 1-855-688-7269 with any questions or warranty needs!
https://www.bestbuy.com/site/otterbox-defender-series-case-for-apple-iphone-7-plum/5577740.p?skuId=5577740
Sincerely,
OtterBox Customer Service Team
Great color!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love otterbox but light color cases get dirty easily, stick with the darker colors or your phone will look dingey
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Winterbug,
We’re sorry that this Commuter case is getting a bit dirty. We understand why this is not ideal and we definitely want to help out. We always suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case).
If this doesn’t clear things up, please feel free to give our color-conscious Otters a call at 1-855-688-7269, and we will be happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
Does job but...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the product, but the case is slippery and could potentially slip off my hands when not held properly
No, I would not recommend this to a friendOutta buy an Otterbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very durable and quality made, but I have it three stars because it is slick to hold in your hand.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Peanut,
We appreciate your feedback! We are sorry that the Commuter case is a bit too slippery for your comfort level. We certainly weren’t out to cause any perilous predicaments, but rather create a streamlined design with ease-of-use for clothing pockets, etc.
If you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team