Customer Ratings & Reviews
- Model:
- 47843BBR
- SKU:
- 5577732
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.9 out of 5 stars
Customers are saying
Customers frequently mention the Commuter Series Case's excellent protection and snug fit as major pros. Many appreciate its lightweight design and ease of use, along with the attractive color options. However, some find the case adds a bit of bulk, and the lack of a screen protector is a recurring concern for a few customers. A small number of users also noted minor challenges with the charging port cover.
This summary was generated by AI based on customer reviews.
Pretty sleek
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case served it's purpose as far as protection but the pink is hard to keep clean.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Mike,
Thanks for your feedback! Although we are glad that this Commuter case is taking care of your iPhone 7, we’re sorry that it is collecting dirt.
We always suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case). If this doesn’t clear things up, please feel free to give our friendly Otters a call at 1-855-688-7269 and we will be happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
pretty in hard pink
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not much to say about the otterbox case its just basic. made my phone look PRETTY IN PINK
I would recommend this to a friendGood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far it is good. It cleans very well. I wish the top rack shelf was deeper.
I would recommend this to a friendiPhone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This iphone is ok but makes the iPhone too big to carry in my purse or pocket.
No, I would not recommend this to a friendLarger in size
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Larger in size which may not fit into pocket for men's. otherwise it's cool
I would recommend this to a friendGood price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like it and not bad case for the money I paid it was ok
I would recommend this to a friendNeeded a phone case to protect my daughter's phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a phone case to protect my daughter's phone
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there 030612bkl,
We're honored that you chose our Commuter case to protect your daughter's iPhone 7! We hope she is enjoying it so far, and if you run into any issues, please don't hesitate to let us know by calling our friendly Otters at 1-855-688-7269. We're happy to help!
Cheers,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Don't buy....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have never cracked my phone screen till I used this case. I dropped my phone on my laminate floor the same day as I put the case on and my screen broke. Waste of my money and now out even more.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Shelley,
We are truly sorry that the screen on your iPhone 7 cracked. We realize just how frustrating a damaged phone can be and completely understand your disappointment. Protecting your device is our highest purpose, and although we put extensive resources toward this end, we are unable to guarantee an incident-free outcome in every situation.
Your phone is beyond the limitations of our warranty, however, we would very much like to offer you a new OtterBox case since yours may have been compromised in the incident as well. Please feel free to reach out to us at 1-855-688-7269, and we can set this up for you.
Sincerely,
OtterBox Customer Service Team
- Cons mentioned:Charging port
Casing is pretty thick
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case is pretty thick. I wouldn't recommend it if you keep your phone in your suit pants pocket. I also had problems with my charging cable not fitting in the slot.
No, I would not recommend this to a friend Headphone jack unusable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case is nice and has good coverage for the face against drops. But, my Apple earbuds can't be plugged into the headphone jack unless I remove the hard outer shell. Makes the cover pointless.
No, I would not recommend this to a friendGets dirty easily
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After owning for a couple months I wouldn't recommend this. It gets dirty easily and doesn't look nice anymore. I find myself constantly cleaning it or it looks terrible in short order.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We’re sorry that this Commuter case is collecting some dirt. We fully understand why this is disappointing and we absolutely want to help out. We always suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case).
If this doesn’t clear things up, please feel free to give our color-conscious Otters a call at 1-855-688-7269, and we will be happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
Cracked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned this brand phone case before and loved it. My latest purchase did not last. The phone case cracked in just one week. Maybe they are not made like they use to be.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Salvatore,
Thanks for your feedback! We are sorry that this Commuter case cracked in just one week. We completely understand why this is not ideal and we definitely want to get things back on track as soon as possible.
Please give our friendly Otters a call at 1-855-688-7269, and we will gladly get a warranty replacement set up in practically no time at all!
Best,
OtterBox Customer Service Team
Eh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dropped my phone and it didn't protect it at all. My phone still broke and I had to get it fixed. Definitely spend the extra money for a defender.
I would recommend this to a friendGood protection but slippery case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The hard plastic case was slippery to hold and easily fell out of my grasp.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi George,
We’re sorry that the Commuter case is a bit too slippery for your comfort level. We certainly weren’t out to cause any perilous predicaments, but rather create a streamlined design with ease-of-use for clothing pockets, etc. If you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
cover
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter was not happy on how dirty the case got after just two weeks. I am sure it is the color but she was still not happy,.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi nelson,
We are sorry that your daughter’s Commuter case is collecting some dirt. We always suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case).
If this doesn’t clear things up, please feel free to give our color-conscious Otters a call at 1-855-688-7269, and we will be happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
EXCELLENT USE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.enjoy using iPhone and need showing how to pick or download and find its way to click or transferring. thank you
No, I would not recommend this to a friend- Cons mentioned:Screen protector
Didn't work as expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work as expected. Screen was broken in a fall. Not recommended.
No, I would not recommend this to a friend Great case, wrong phone.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this case at the Brandon, FL location. The sticker on the case was clearly labeled iphone 6. I didn't change the case until a couple weeks later when it was too late to return it. When I finally put it on my phone, I realized the case didn't have the headphone jack slot. I would recommend double checking to make sure cases are properly labeled.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there vinnyb7337,
This unfortunate experience is not typical, and we so apologize that this happened! We sincerely hope that this incident does not sour your opinion on us for future purchases. If there is anything we can do or any questions we can answer, please don't hesitate to reach out to our friendly Otters at 1-855-688-7269, and they'll do what they can to help out!
Warmly,
OtterBox Customer Service Team
Wrong phone size
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this free from my rewards and it is for the wrong size iPhone and I can't exchange.
No, I would not recommend this to a friendnot worth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it is not so good, as I heard and read actually you should it is
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We are sorry that the Commuter case is not quite meeting your expectations. We would like to collect some details to see if we can help out. Please feel free to give our friendly Otters a call at 1-855-688-7269, and we will gladly assist in any way that we can!
Best,
OtterBox Customer Service Team