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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 2975 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers value the Commuter Series Case's protective qualities, noting its ability to safeguard their iPhones from drops and impacts. The case's fit and ease of use are also frequently praised, along with its lightweight design. While some find the case a bit bulky, many appreciate the balance between protection and slim profile.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 57 Showing 1,121-1,140 of 2,975 reviews
  • Rated 4 out of 5 stars

    iPhone 5 case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally got my daughter to get a new case built with quality and orotection in mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fits perfectly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a little more than I wanted to spend, but it was worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Would definitely buy another one in the future!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went with commuter series cause of the hard plastic on outside, this keeps it from snagging on pockets when retrieving phone, it's also slim compared to the defender, may not be as protective as defender but I feel it does it's job well

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best phone case I've ever purchased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to protect my new iPhone. This case looks stylish and does a great job of protecting my phone. I have dropped my phone several times since purchasing this phone and still not a scratch on it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xcellect protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had phony otterbox's in the past but this is not one of them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fits great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    store had many choices to choose from. made the right choice!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Exactly what I'd hoped for.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fit was nice and snug and the grip on it made my phone feel secure in my hand. I have key my kids play games on my phone which means it's going to get dropped and abused. This drops have happened but the phone keeps on ticking.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    3rd Commuter and no broken phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the third phone to get a Commuter case. The case has soft and hard shells, which helps when I drop the device. So far after 2 or 3 years using the Commuters, I haven't had a crack or dent.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    A great case reasonably priced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this case for my new work phone. The features of this cover at the sale price far exceed my expectations. My phone has been dropped a few times since getting this case and there is absolutely no damage.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic case for the price. Plastic shell is fairly durable and inside rubber soft shell makes it an awesome combo. After 2.5 years I'm just starting to think about replacing the case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GreaT & rugged case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case!! Slimmer than without the bulk of the defender.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Durable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my otterbox but I cannot clean the rubber part very well

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Works like it is supposed to.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen protector is not the top of the line GLASS and the Rubber FLAP protector for the lightening connection is somewhat annoying. However the Screen Protector is easily replaced, and for drops the box is the best for the price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good protection, but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a really good case, but eventually the "flap" that covers the charging port gets lose and won't stay shut. (This is new for a current phone, so it still works good, but the one for my old phone lost its ability to stay closed)

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Judiblue,

      We appreciate your feedback! We are sorry that the charge port cover on your previous Commuter case became loose over time. We understand why this is not ideal and we wish that you would have reached out to us for a warranty replacement.

      If you ever need assistance with an OtterBox product please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 4 out of 5 stars

    I'm confident of the protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased an Otterbox Commuter series case for my new iPhone 5S. I was used to the Otterbox Defender case which I had for my iPhone 4, and there are, obviously, differences in the two. I like the fact that now that I have a more streamlined phone in the iPhone 5S, I have a more streamlined case to compliment it. But I have noticed that the Commuter case is harder for me to hold on to since the outer shell comprises most of the "sides" and it's not the rubbery silicone texture that I was used to with the Defender case. Also, while I feel like my "lay in place and forget it" screen protector keeps more dust off the screen than the permanent "all in one" screen protector on the Defender series, I feel like my keyboard isn't as responsive, so that's a trade-off. I do believe that Otterbox is the best protection out there for smartphones, and will continue to buy them for any phone I have.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It is a great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great product and I was thinking of getting another one

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great fitting case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The OtterBox Commuter case gives great protection to the new iPhone 5. The pieces that cover the jacks on the bottom of the phone remain securely in place until you loosen them to plug in the lightning connector or a set of headphones.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Amazing until it cracked under hardly any impact

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my case for a month or two until I noticed a crack on the bottom of my case. I hardly ever drop my phone and I never noticed it then. I contacted otterbox and they are sending a replacement. Great warranty on these cases! Overall this is a fantastic case.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Good iPhone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, I think this is a good case. I initially wanted a life proof case but I didn't want to spend $80-$90. This case was about $20. I like that it's not too big and bulky but I wish it had something to cover the front screen.

    I would recommend this to a friend
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