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Customer Ratings & Reviews

Your price for this item is $20.99
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The comparable value price is $39.99

Customer reviews

Rating 4.7 out of 5 stars with 157 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers are impressed with the Commuter Series Case's protection and fit, with many praising how well it safeguards their Apple iPhone X and XS. Positive feedback also highlights the stylish design and ease of use. While some mentioned the case adds a bit of bulk, this was generally considered a minor drawback. The variety of colors available also received favorable comments.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 157 reviews
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Not right color

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife's Phone XS fitted well, but she did not like the color.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    It’s bulky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely protects phone but heavy and bulky. Hard to grip

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Otter box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Goes on phone great looks good it’s a phone case and works

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Expensive for a simple case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not find other cases for my wife's phone. I decided to buy her this but she did not like it much. She expected it to have at least a screen protection, like the one for her iPad (same Brand by the way) and a desk support in the back. Nice color, though.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi David,

      We apologize that this Commuter series didn't end up ticking all of the boxes on your wife's checklist! Historically, the Commuter has never had built-in screen protection, but we also intentionally decided to not include this feature on any of our iPhone X/Xs cases so that customers could enjoy a seamless interaction with their curved display. Rest assured, we're confident that the unit should still keep her device safe and secure for a long time to come! If you have any other inquiries going forward, please feel welcome to call our awesome Otters a 1-855-688-7269, and they'll be glad to further assist you!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Sleek & Effective

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always gotten OtterBox phone cases for my iPhone and I have never disappointed. The function is fantastic and the color is also stylish.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Install on iPhone X

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case went on my wife's new iPhone X with no issues and leaves just enough space for the Invisishield screen protector. Definitely recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox for XS

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my new IPhone XS. I had an Otterbox on my last phone and the phone itself still looks new. They are super tough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great outter box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im very pleased with my purchase from best buy. You can never go qeong when shopping at best buy. They have an Amazing staff also

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what i needed with a 1 year old that likes to take my phone and run! It has take. Several tumbles and still going strong

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently bought this as a replacement to my older phone case. I like the feel and how the recharging port is covered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! I was going to go with a clear case, but this seemed so much more sturdy, and im hard on my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very well built case. Just as you expect from the brand. Looks fantastic while doing the job it's made for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it from Best Buy where I have excellent customer service! The case fit the phone like a glove!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox - X iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love Otterbox, This one is really nice. I wish there were more colors to choose from.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case very protective

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife is hard on her phone great case! Would definetly buy again for any other phones I get.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Had one in the past and know it protects the phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my daughter-in-law. I have had one inthe past and know that it is a good product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sturdy and not too bulky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with purchase, especially that is covers the charging spot on the phone to prevent problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    solid case, But pricey, I like would like to have more color options ,but it was out on that day

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Safe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that my phone seems secure in this case, but I did have the commuter for my 6s plus and it ended up snapping. Otter box has a great warranty though!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fits well & very good protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iphone case has been the main stay for ultimate protection of my iPhone investment

    I would recommend this to a friend
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