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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers are delighted by the Commuter Series Case's excellent protection for their Samsung Galaxy S20 Ultra 5G, praising its secure fit and non-slip grip. Many appreciate how well the case safeguards both the phone's screen and camera. The case's design is also highlighted as being appropriately sized and comfortable to hold.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-18 of 18 reviews
  • Pros mentioned:
    Fit, Grip, Protection

    Rated 5 out of 5 stars

    Great protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First Otterbox. This case is great, and not too big like I was worried about. The lip on the front of the phone protects the screen very well, and the lip around the camera on the back protects the camera very well (which I was worried about!). I feel confident that if I were to accidentally drop my device that this case will protect it from any damage. They also did a great job of putting texture where you need it so that it doesn't slip out of your hand.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great quality, great look

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this case is perfect for the size of the phone and the camera at the back. The case covers everything very well, including the camera at the back, without feeling bulky at all. The camera protrudes quite a lot out of the phone itself, which is something I was worried about, but when the case is on, the camera is just below the level of the case, so that when it's set down, the camera doesn't touch the surface its on.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Grip

    Rated 4 out of 5 stars

    Otter commuter Case.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good case but I'm still hesitant to drop my phone with this because there's no front screen protection. Also I thought the rear camera module would be raised just a little higher. Again, I'm concerned that if I accidentally drop my phone in this case it will not guard essential outward components. The case is sleek and it has great grips. It fits in a phone with no problem. I would recommend this case as long as it's not a $1499 phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its not as bulky and the button isnt as soft. but overall it's a good case.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Grip

    Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this case fits really good with the s20 ultra and doesn't slip

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, excellent performance. Really good quality. Recommended!!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good Case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you've had commuter cases before you know what you're getting here. Good protection for phone not to slim but not to bulky.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's Nice. Worth it!!!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product. I love the Mobile Case. I have been using it for one year now. It's shockproof and strong.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its an awesome case for my phone and it protects really good

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really happy with my 4th Otterbox, can't beat it. Will keep buying them for future phones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always get an otter box

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get an otter box and have never broken a phone. Absolutely love the color!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good case for the price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case. Shock resistant. Good value. Second one inhave purchased.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love this phone case and it works very well at protecting the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Case this was my second one for two different phones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cover

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice................................ ... ...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Big sturdy case.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case 8s exactly the quality you would expect from Otterbox. Sturdy. A bit bulky though. I do wish it had a kickstand.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never buying otter box

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took this cover off to clean the inside only to discover that the back glass on the phone had broke. Contacted otter box and they did nothing. Will not purchase or recommend if you are looking for a quality case to protect the device.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Michaela,

      We're so sorry to hear about the damage to your Galaxy S20 Ultra 5G under the watch of this Commuter Series case. Our cases are tough, but every drop is subject to a multitude of variables, many out of our control, and unfortunately, we can't guarantee all exposure to risk is eliminated with the use of our cases. We are happy to replace your case if needed, but we cannot help with any repairs to your Samsung device, as we are not the manufacturer. If this is something you're interested in, please give us a call at (855) 688-7269 and we'll set that up with haste and grace.

      Sincerely,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Otter best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the best case for galaxy s20 ultra high quality is best

    I would recommend this to a friend
  • Customer reviews from otterbox.com

    User rating, 4.3 out of 5 stars with 35 reviews on otterbox.com.

    See all otterbox.com reviews
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